Nutmeg took my online preorder for a new game release, paid in full. When I noted the order had not been processed in time for it to arrive on the release date (the entire point of placing a pre-order), I attempted to contact them. They ignored multiple emails, and they have no voicemail. I called again on the release day to speak to someone. After being hung up on once after I explained why I was calling, a gentleman named Scott processed the refund without explanation, apology, or with any effort to retain my business during the second call. During that call, he also told me I was calling while they were "technically closed" (which does not correspond to their posted hours on their website), and when I pointed out that no one had been responding to my emails, he disinterestedly said "Sorry 'bout that".
I have no idea what an in person shopping experience is like with Nutmeg Games, but I would not trust them with any online orders based on my experience. read more