Years ago a loved one was in the skilled nursing section of Capitol Lakes. I was struggling to…read morelower him into his wheelchair while a nursing assistant who was in the room did not lift a finger to help me. He slid to the floor. Another time I visited and my loved one was sitting in his wheelchair in a puddle of pee which had pooled on the floor. Another time I was berated by a staff member because she couldn't find his shoes, which were in his closet, like I told her. I also got accused of stealing food from the kitchen, which turned out to be unfounded. I tripped and fell coming out of the elevator because it wasn't level with the floor. Hopefully the place has improved.

Our family moved my parents into Capitol Lakes in October of 2009. Out of all tre retirement…read morefacilities located in Madison, Capitol Lakes was chosen for a host of reasons, and after almost 10 years, we are all happy with Capitol Lakes. First and foremost is the location, only 2 blocks from the square. Secondly, Capitol Lakes has multiple levels of care, including Senior Housing, Assisted Living and a Nursing Home that includes Dementia Care. In Senior Housing, all unites have a full kitchen. There are also 3 restaurants. Including The Seasons, The Cafe and The Lunchbox. There are Heated garages and large, walk-in storage lockers. There is a large health facility with 2 swimming pools, a hot tub andhigh end exercise equipment. There is an on-site beauty salon. They also provide classes, lectures and programs on a daily basis. Everyone shopping for retirement residences must take a look at Capitol Lakes!

In-home care has arrived late or not at all. office says this is not standard or ok, but it recurs…read morewithin a day or two. 2 stars because when they do show up, they are kind and competent.

I agree with the other Reviews -- 1st thing to understand: the various BrightStar's -- they are a…read moreFRANCHISE operation (picture: McDonald's) that people Buy Into: they have limited training -- I think it's just 4 days. Yes, those commercials by the founder that appear on TV -- claims are laughable! Often the spiel from the sales team is way different from what you actually get from who shows up at your door! You do Not want to place the health, well-being, security of your loved one in their poorly trained, less-than-compassionate hands.

Mary and her squad of Angels made the last several months of my husband's life much more pleasant…read morethan it might have been. Mary also connected me with other resources to help me with his caregiving. I recommend Just Checking In without reservation.

From the owner: In-Home Care, Short or Long-Term Services, Post-Op Assistance, No Contractread more

I have nothing but good things to say! we really liked everybody that came! Everybody was prompt,…read morefriendly, and very helpful.

Comfort Keepers has been excellent for helping us out with keeping my mother in her house. They…read morehelp her with laundry, cleaning, also with helping her keep her insulin in tact.

One of the nicest cleanest facilities I have been too. I had to place my dad there and the staff…read morewas the reason I chose Prairie Gardens. They have a great program with a lot of activities and care at the time he needed. Thank you so much for all you did for my dad!

From the owner: Prairie Gardens Assisted Living has proudly served seniors in our community for over 25 years,…read morebuilding a reputation for compassionate, dependable care. As one of the reliable assisted living facilities in the area, we are a locally and family-owned community deeply committed to creating a warm, supportive environment where residents feel at home and truly thrive. Our long-term staffing means residents and their families can count on familiar faces, consistent routines, and personalized attention tailored to individual needs. Families comparing assisted living facilities and assisted living communities can also take advantage of our free assessments and flexible 30-day contracts, making it easier to explore care options with confidence.