The food is bad and they serve a lot of thin soup and sandwiches. Staff is overwhelmed and…read moreoverworked. There is constant staff turnover, from the bottom to the top of the organization. They do not clean enough and we have to go over to clean the room. We are looking for a new pace for our family member. Do NOT recommend.

Unfortunately I have to agree with the previous comments about keeping their promises. While mom…read morewas mobile and lucid and didn't require much care it was fine. As the years passed and her needs increased, the care did not keep up even when paying for the extra care. Would not recommend.

In-home care has arrived late or not at all. office says this is not standard or ok, but it recurs…read morewithin a day or two. 2 stars because when they do show up, they are kind and competent.

I agree with the other Reviews -- 1st thing to understand: the various BrightStar's -- they are a…read moreFRANCHISE operation (picture: McDonald's) that people Buy Into: they have limited training -- I think it's just 4 days. Yes, those commercials by the founder that appear on TV -- claims are laughable! Often the spiel from the sales team is way different from what you actually get from who shows up at your door! You do Not want to place the health, well-being, security of your loved one in their poorly trained, less-than-compassionate hands.

The staff at Oak Park Place (East) are excellent. I was there after surgery. The Director of…read moreNurses and all of the RNs that provided me with care were so professional, kind, caring and were responsible for me being able to return home in a timely manner. My Occupational Therapist and Physical Therapist were both very kind and caring and took the time to listen to my concerns and provide suggestions and answers. They both are dedicated to getting a patient up and moving around so they can go home even on the days when you just want to lay in bed and not do anything (grin). The CNAs and MAs were all friendly and very helpful. Also the manager of food service went out of her way to get the food I needed because of a food allergy. The facility was kept clean. I would highly recommend Oak Park Place.

McFarland Villa Assisted Living was our hidden gem. We needed a place for our 91 year-old father to…read morelive at that we felt would be a good fit for him. We looked for something that had a cozy home feel, great quality staff that really cared about their residents, and ideally that wasn't going to obliterate his bank account immediately. We knew it was a lot to ask. And then I stepped into this very unassuming, hidden assisted living that was down the street from us. I had exhausted my search of finding something that was "ideal", and was ready to begrudgingly lower my hopes, and then thought I would just check this place out. I walked in, and there were residents laughing and participating in an activity with the activity director. The facility had an immediate homey feel, and I was greeted with a warm smile and hello from one of the assistants. From that moment, we felt like the Villa wrapped us in their arms and took care of not only our dad, but us. As our dad declined, I shed many tears with the staff, who cried alongside me. When hospice got involved, and was visiting daily, they continued to comment how impressed they were with this facility in particular, as they visit many facilities. When our dad started the dying process, the Villa allowed him to stay in their care, and as we held vigil for him, they came in one-by-one to say their goodbyes with tears in their eyes. We felt that he was not only cared for, but he was loved by this Villa. Everyone from the med-passers, to the kitchen staff, housekeeping, the directors, everyone; they were ALL wonderful. I will never forget their kindness, great care, very fair pricing (actually the best in Dane County, which is hard to believe), and time they gave to our whole family. I know I will forget names, so I apologize for only giving one, but please know that I carry you all in my heart, and when I see you, I will always have a hug for you. Shamika, please relay our appreciation to your amazing staff. Thx, the Arndt's

From the owner: McFarland Villa Assisted Living, in McFarland, WI, is the area's premier assisted living facility…read moreserving Dane and Rock counties. We understand the challenges of aging and are committed to helping seniors live a fulfilling and stress-free life. Our compassionate team is here to support and guide you, offering personalized care plans, a vibrant community, and a range of amenities. Enjoy comfort, dignity, and independence in our welcoming Wisconsin setting. Let us help you make the most of this new chapter of life - schedule a tour today.

Years ago a loved one was in the skilled nursing section of Capitol Lakes. I was struggling to…read morelower him into his wheelchair while a nursing assistant who was in the room did not lift a finger to help me. He slid to the floor. Another time I visited and my loved one was sitting in his wheelchair in a puddle of pee which had pooled on the floor. Another time I was berated by a staff member because she couldn't find his shoes, which were in his closet, like I told her. I also got accused of stealing food from the kitchen, which turned out to be unfounded. I tripped and fell coming out of the elevator because it wasn't level with the floor. Hopefully the place has improved.

Our family moved my parents into Capitol Lakes in October of 2009. Out of all tre retirement…read morefacilities located in Madison, Capitol Lakes was chosen for a host of reasons, and after almost 10 years, we are all happy with Capitol Lakes. First and foremost is the location, only 2 blocks from the square. Secondly, Capitol Lakes has multiple levels of care, including Senior Housing, Assisted Living and a Nursing Home that includes Dementia Care. In Senior Housing, all unites have a full kitchen. There are also 3 restaurants. Including The Seasons, The Cafe and The Lunchbox. There are Heated garages and large, walk-in storage lockers. There is a large health facility with 2 swimming pools, a hot tub andhigh end exercise equipment. There is an on-site beauty salon. They also provide classes, lectures and programs on a daily basis. Everyone shopping for retirement residences must take a look at Capitol Lakes!

Poor quality of care...meds withheld, lack of patience from some caregivers, Administration un…read morecooperative in resolving issues.

If this was rating the residents, I would give them a 5 star because they are absolutely amazing. I…read moream rating this based on management and certain staff. With that being said, I would rate them with zero stars if I could. If you have any questions or concerns, please feel free to reach out to me.

The management is not very responsive to the needs of its residents. A facility that bills itself…read moreas an Assisted Living entity does not appear to assist residents very much. Instead they simply try to get residents to comply with their demands instead of helping foster as much independence as possible in residents.

One of the nicest cleanest facilities I have been too. I had to place my dad there and the staff…read morewas the reason I chose Prairie Gardens. They have a great program with a lot of activities and care at the time he needed. Thank you so much for all you did for my dad!

From the owner: Prairie Gardens Assisted Living, in Sun Prairie, WI, is the premier assisted living facility…read moreserving Madison, DeForest, Columbus, Verona, Middleton and surrounding areas since 2000. We specialize in senior care. For more information, contact Prairie Gardens Assisted Living in Sun Prairie.