We hired Nuance for a couple of smaller interior and exterior jobs. They were extremely reasonable with prices, and did a phenomenal job. One of the jobs was to extend the hardwood in our home. They matched the color perfectly, and did a phenomenal job. They listened to concerns and their team was very professional. We felt they went above and beyond. I would highly recommend Nuance. We will be using them from now on. We included a before and after pic of our interior work. read more

Nuance - After - General Contractors Near Me - Sterling, Virginia

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In June 2016, we hired Nuance Inc to install a covered deck, stairs, and paver patio to the tune of $39,000 dollars. We started having issues with the foundation of the patio almost immediately after the workers installed it. The edges of the patio started buckling, and pavers started coming loose. After further inspection, the base under the pavers was inconsistent and in some places missing the proper depth/reinforcement. They also installed a thin plastic band/border around the outside of the pavers (which we later found out was not adequate for our patio) that was just nailed into the dirt. Communication is an issue with this company. They never answer their phone calls, they never promptly answer their emails, and their Facebook messenger directs you to email them (but that doesn't work either). They have emailed us a couple times with promises to come look at it/fix it, but it always falls through. read more

After soliciting bids from +/- 7-8 companies, we recently contracted with Nuance to remove the 30-year old, builder-grade shower in our master bathroom. Their price was good and their execution was flawless. They arrived when they said they would arrive. They finished the job when they said they would finish. They precisely followed the direction that we provided to them. The final product -- our custom-tiled shower with frameless door and new nickel-finish plumbing fixtures -- is exactly what we'd envisioned with no drama, delays, mess or inconvenience. And the final invoice we received was exactly the price we agreed to when the job started. We literally could not be more satisfied. read more

This company is great. Courteous and friendly employees. Flawless work. We have used them on a few projects and we are always happy with the service, the result, and the price! Highly recommend to anyone. read more

I have had a lot of experience with contractors. Nuance is first class and are true to their word. The way to measure a contractor is when they have an issue. I had one of those issues on my project and Nuance took care of it so quickly and went above and beyond what you would expect from a contractor. They do very good work, no they do excellent work. I have another project to start in a few months and I would only consider Nuance to do the work. If you have a project do yourself a favor and talk to these people before you make a decision. You will be happy with the work and customer service. I also know other people who have had the same experience with them. No, I am not related to anyone at Nuance, just a happy customer. read more

I signed a contract with Nuance in July 2018 to have a pergola with a roof built over a small patio and one shelf built into a walk-in closet. The interior work was projected to take 2 days which it did...in November 2018. The exterior work was supposed to take 1-2 weeks. The exterior work started in July 2018 and here it is January 2019 and still not done. It was nearly impossible to engage them in any communication - they won't answer phone calls or emails. The one exception is that after they did the interior work these people had the nerve to request the last install payment which would have nearly paid off the balance on the contract. I paid half of that installment since they didn't (and I think never intended to) finish the exterior work. If you're in the market to overpay for projects that never actually get done then these are the people for you. If you're unfortunate to find yourself in my position then I strongly recommend you keep every communication on hand - it will be helpful if and when you take these people to court. read more

We hired Nuance to renovate a large portion of our main level, our master bathroom, and refinish our floors. Nuance came in slightly lower than the competition in price but quoted the same amount of time to complete the work. Ultimately the schedule slipped by 2 months (not any fault of ours). In addition, we were sold on many aspects of their offering to include design and finish recommendations. We quickly learned that despite Nuance being able to take our ideabooks from Houzz and replicate them via a rendering software they were not able to provide design advice. We ended up hiring another company to come and help us through those decisions. In summary, the quality of the work was satisfactory and that is only because my husband and I had to ask them to redo work over and over again. We had to literally find directions for installations in spanish so that their staff could properly install, had to draw and print out reminders of designs that weren't ultimately followed and had to be redone, multiple items were delivered to the house that were accepted by Nuance and not checked for accuracy and resulted in many returns and time delays, our fireplace was installed without the 4 inch reversible flue assembly which allowed fireplace gases to enter our home and only after my husband got the manufacturer, Nuance and the ordering company involved did Nuance realize they had not installed that piece which was downstairs and had to redo our fireplace facade and reinstall new fireplace (which you can imagine we checked and double checked to ensure was done correctly). We constantly had to point out flaws in the cofferred ceiling work, painting, cabinetry installation and bathroom fixture installs. Had work been done properly the first time, I believe Nuance would've completed the work on time. We also had to compromise on the design a couple of times because they had not communicated issues in a timely fashion and thus we ended up settling to minimize the delay in schedule. My husband and I had to be the project managers!!! We requested many times a meeting/walk through with the owner who refused and pushed us to the project manager who we obviously did not trust. Escalation did not work in this case, so we decided to just write the final check and be done with the pain and stress. My father in law had to come down from out of state to finalize and redo work. The built ins around our fireplace hinges had to be redone, cabinet door hinges redone, a wood trim piece in the stair had fallen and needed redoing, the range hood exhaust vent needed to be properly weatherproofed to keep water from entering the home, along with many other small things. There were many imperfections we were willing to live with because we were not demanding perfection for the price we paid but simply getting acceptable quality work was like pulling teeth! In summary our biggest disappointment is the program management, communication (between Nuance and their subcontractors as well as to us) and ultimately quality of work. We had Nuance come back yesterday to fix cracks that had already appeared in the grout work in our master bathroom. The work was done with a different texture grout that does not match the original installation, unevenly and obviously of low standard. Thus, we've decided to finally just write a review being reminded of the stress, issues and disappointment we'd had over the months. read more

Exceptional customer service and outstanding kitchen renovation from Nuance. We couldn't be more pleased with their attention to detail and the work they completed, which included a full kitchen remodel and painting throughout the house. Highly recommend and will definitely use them again. read more