Normally bring my work truck here and spend a pretty penny. Workers are solid and job gets done. I normally have a golid experience, but today on Sunday 7.26 at 10am I just dealt with some older lady with an accent. I asked if I can exchange money for tips for their workers , and she says i have to buy something. Weird i have never had that before as the cashiers i normally deal with on Saturdays are chill and just take it from my card. I buy a water and ask for change , she asks how much , and I said well id like 20$ deducted from this purchase. She says so not one 20? Im like no thanks, just deduct it from the bottle you're saying I have to buy and to just give me the rest of the change with smaller bills. She says "so no 20$ tip?" With like a dumb tone. I just explain again no and my plan was to give the dude like 10$ bucks and have a couple singles and a five if it were like multiple dudes working on the truck. Bought a water bottle for 2.79. She didn't deduct it but added for a grand total of 22.79? I explicitly said not to do that? Dude i pay like 175$ for these washes off my company card every other week for a nice detail and the dudes do a solid job . I tip outta my own pocket and she just made this experience annoying. Typically its a solid place, but shes also being like loud , condescending, and so it was just an unpleasant experience. Still a solid place. But 4/5 for this experience because I know she probably like that with other customers too. read more

Interestingly, my issue is with the individual responding to these reviews, whom the cashier identified as the "supervisor." Unfortunately, my first visit will also be my last. The employees did a great job, but the supervisor's rude and dismissive attitude ruined the experience. When I asked about the different wash packages, his response was simply, "They're up there." He seemed more interested in watching videos than assisting a customer. When I declined the additional services he tried to upsell me, his attitude became even worse. It's disappointing that someone in a leadership position would demonstrate such poor customer service. The employees deserve credit for their hard work, but management needs to do better. Definitely won't be coming back! read more

Nu-Way Car Wash - Guy in the black shirt, who now across the way eating... - Car Wash Near Me - Monrovia, California

Car damaged! AVOID THIS PLACE!!! I've been coming to this car wash for two years because it's close to my home. Even before this incident, I often found their work careless and rushed. On a previous visit, they even placed dirty slippers on my white seats. I always inspect my car before each wash, and the rubber seal around my trunk opening was intact before this visit. While an employee was cleaning my trunk, I noticed him repeatedly looking around and toward the people in the waiting area. His behavior seemed unusual to me, so I recorded a video of him. When I got home, I discovered a long cut in the rubber seal, as shown in the photos. When I contacted them about the damage, they denied responsibility. After two years as a customer, I'm extremely disappointed by their lack of care and how they handled my complaint. I won't be returning. P.S. I also saw a Yelp review from another Tesla owner whose car was damaged here that same day. It makes me wonder whether Tesla owners are being targeted. I can't say whether it was accidental or intentional, but this is very concerning. read more

See all

Good afternoon, I requested a regular wash with no vacuuming or tire shine since the car was a little bit dirty on the outside. The person that took my order, said he would let them know to only wash and dry the car so that it would be quick. I arrived there at 1:07-1:10. I had to wait for about an hour to get my car back. The car was a SUV to be specific, it was a Range Rover LWB. all I needed was a quick wash that wouldn't take more than 20 minutes. There were about 4 cars in front of me before my car could get washed. After paying and waiting for around 15-20 minutes, I saw 4 other cars and one small SUV that had arrived after me getting done with their wash and getting vacuumed. I asked a worker and he said the car was coming and to wait. After another 30-40 minutes of waiting, I went to the cashier to ask why my car wasn't ready. she had to call the manager and ask when the car wasn't ready going to be ready. whoever she talked to, told her that the car was getting vacuumed and getting tire shine when it wasn't on the receipt nor on the windshield when they use chalk to write on it. She told me the car was ready but the car was still not fully dried. I don't understand why they left my car to be washed last? If you are looking for a quick wash for your I guess large SUV, Do Not Come Here. You will be wasting your time. I usually come here to get a quick wash if Fasching's car wash is taking their lunch break. I have my cars detailed once a week but if they get bird poop or they get noticiable dirt early in the week, I take them to this 2 car washes. After this experience, I'll rather wait for Fasching's lunch break to be over and wait 10-12 minutes for my car to get washed and vacuumed. Their break is from 12:30 -1:30 if you ever want to visit that place. It's located on Santa Anita Ave and E Colorado Blvd across from In-N-Out. Save your self some time and money and go to Fasching's. You can give the workers a tip for working quick. check them out. read more

Nu-Way Car Wash - This photo shows that I payed over an hour ago. I received my car back at around 2:07 - 2:10. I didn't take a picture of the receipt. - Car Wash Near Me - Monrovia, California

Got the executive wash on a weekday, no line. Decent quality and value for a hand car wash. Coupon for Yelp review, but only the first time (updates do not count). read more

Stay away from this place unless you want a damaged car. These people are completely careless (and rude)...and they scratched and dinged my car, in the front, just below the headlight...and then fought me to deny it. I have before and after pics ...without a doubt they are responsible. Value your car and go somewhere else!!! And of course the manager is going to say it was not their fault, IT WAS! 100% read more

Nu-Way Car Wash - After car wash! - Car Wash Near Me - Monrovia, California

See all

Extremely disappointed! I've been coming to Nu-Way Hand Car Wash for about seven years and always got the $29.99 full service. Recently, I started using their $4.99 drive-thru option instead. Since it's usually just me in the car, the inside doesn't get dirty, and I don't always have time to sit around and wait for full service. Having a quick $4.99 option was great--until I actually started using it. Ever since I started choosing the cheaper wash, what seems to be the tall manager--the guy who always wears a black polo shirt and eyeglasses--treats me with total attitude. He gets visibly annoyed and unfriendly the second he sees I'm paying $4.99. If you're going to get mad at customers for choosing a cheaper service or try to force an upsell, then don't advertise a $4.99 drive-thru in the first place. Making loyal customers feel uncomfortable just for picking an option you offer is ridiculous. On top of that, the exit of the wash is a total safety hazard. There's an older, bigger guy who is supposed to drive your car off once the wash is done. Instead of doing his job, he just stands there looking at me while my car is still sitting on the active railing, basically forcing me to drive it off the track myself. Zero regard for safety. Then, when I hand him my receipt, he just stands there expecting a tip for literally doing nothing. I used to actually enjoy coming here, but the bad attitude, pressure, and total lack of effort are unacceptable. I'm writing this review to get management's attention and to warn other potential customers about how you'll be treated if you don't buy their most expensive wash. Fix your system and stop treating your regular customers like an inconvenience. read more

How can you bear 4.99 csr wash these days . This is a small business owner and they offer quick wash and dry only for 4.99. It's actually hand dry by people not automation after they run the car through the wash . Been in business for long time and the car wash gives you vibes of car wash from yesterday read more

Love the service here. Always does a great job on my car and my kids love it because they can always get an ice cream lol but overall I recommend:) read more

Nu-Way Car Wash - Car wash - Car Wash Near Me - Monrovia, California

They can improve a lot how they wash their cars and, especially treating their customers. Bought my car and SUV here a few times. Second to last time I came had weird glue marks on my car. I used to do detailing so I know what to look for. Went back and the Manager couldn't even speak English tries to say my car got dirty elsewhere. Then try to give me some nonsense sales pitch. Go elsewhere people unless you have time for their nonsense . Note to mgr/ supervisor. I myself did not go in yesterday. I have spoken to you in the past. You did explain some type of cleaning process you have your towels /rags, but that doesn't mean it's POSSIBLE the marks came from them and or a machine. I was asking what type of solution was USED to clean my hood since it had a lacquer thinner/water smell. That is the worst thing for a car as if you use too much can strip paint. You did say it came from some type of supplier. But keep in mind and SEE that was not the question. Plus one of the big real issues here is you treated me like I was some low grade Customer and I didn't know what I was talking about. Other than that, the washes were fairly meh. read more

Tbh 2 days after the problem is resolved I wanted to sht on this place so bad. But I waited. As the addage, "cooler heads prevail". I saw this car wash having a promotion on those mail catalog booklets and also at Albertsons Arcadia. I saw that the prices were competitive against the other local car washes (faschings and temple city car wash). So I took my bmw x1 to Nu Way. My first impression is..ok it's a mom and pop business. What I love about these old car washes is that they have windows that show you your car being washed. But this one does not clean their windows and you really can't see what they're doing. I then went into the cashier/store area. Really gives me a 1970s vibe. But the ceiling tiles were bulging/swollen like when it last rained, the roof was leaking. So far so...ok, I was waiting for my car and then I went outside to the patio where I think there used to be a fountain but they covered it up. When my car came out of the car wash the rear tow hitch cover was missing. I thought that they remove it but after a while my gut feeling says I have to ask where the cover is. The guy who was wiping down my car said, "I don't know, ask the guys". So I went to the cashier and told them about the missing tow hitch. I then spoke to the shift supervisor and he was asking the guys where it is. No luck. Then the shift supervisor referred me to the GM, Nick. First thing that he said, "you probably came in without it". Wow, gaslighting. I can't believe the customer service skills of this guy. I told him that if he doesn't believe me, I got a video with a time stamp with me coming out of my house 15 mins before I arrived to the car wash (cuz it takes that long). He doesn't care, so he went to the video cameras in his office. Lo and behold when my car appeared for the first time in the car wash, the rear tow hitch is still there at the bumper. And then we followed the car where it goes then sometime in the middle of the car wash line the rear tow hitch cover is still there. But it's weird the car came out without it The rear tow hitch cover has a string, so it can be attached to the bumper. Its hard for it to come off unless you pull it. Nick said, "oh maybe you went to the cheap car washes in the area and that's how it got damaged bad". Look who's talking. And also, of all the car washes I went to with my car, this has to happen. And it's a 2025 bmw. If I went to a cheap car wash, you would see scratches on the clear coat. And that's not how you treat a BMW So Nick was checking out my bumper, seeing if there's a tear on the clips. He said the clips are loose. GTFO of here. I think one of their washers stole it (cuz it's nowhere to be found in the car wash line) to either stole it to sell on eBay or to just shaft it to the owner. He agreed to replace the tow hitch cover and I went on my way. He called me on my cell and he'll be in touch with me. It was nice, at least to have some sense of customer service. Went to BMW monrovia and see how much it is. $40.16. not bad. BMW monrovia is another dealer that's gaslighting especially when I rent their cars (because back then my bmw needed more than one day to service) but that's another day. Got the tow hitch replaced (reason for 2 stars). Now the question is, would i come back? Naaaahhh never ever. If you will be going to this car wash, just know the risks, especially if you got an expensive car. When I was there, didn't see premium cars and I learned from now on, this would be a red flag. read more

Nu-Way Car Wash - proof I was there. Not some paid fake reviewer. Blurred personable identifiable info - Car Wash Near Me - Monrovia, California

See all

After 2 months, I was finally able to talk to Nick, manager, since he noticed that I take my cars to wash only ($4.99), letting him know because, on one occasion very early as soon as they opened my daughter's car they washed it and very quickly they vacuumed (bad service), they apologized and made me an offer as part of their service that I did not like, they offered me a free executive wash ,the same amount that I paid for that previous service, to replace the damage and with a lot of respect Nick behaved to the height of taking seriously all the claims as part of a serious business and to commit to the customers with a good service, since I understand, that the service of the workers, represents the name of the business, thank you for taking the complaints very seriously Nick, as for me, the car wash is always very good, but there are people who like to look from where they step inside their car to feel that it is clean, Thank you for your service Nick. read more

Brought in my work truck yesterday for an exterior only wash. Granted, they only charged me $15 so I can't really expect too much, but the results were beyond unacceptable, especially after a $15 tip on top. After photos included. read more

See all

I've been coming here for years. I like this place because the car wash is reliably good. I also like the place because I've seen the same employees working here for years. It seems well run. I usually get the Super Wash that includes a Rainbow Wax and Sealer Wax. The Express Wash is good for a quick inexpensive wash. It includes a Sealer Wax. I recently sold a car and brought it here for a quick reasonably priced detailing. The old car looked like new! I highly recommend. Two things to be aware of. First, I always verify that both the Rainbow and Sealer Waxes were actually applied. A few years back it was an issue. They will gladly run the car through again if you mention it at the front desk. Second, if you don't tip you'll likely be asked if there is something wrong. I appreciate the attention to customer satisfaction and concern for their employees. read more

One of the few 100% handwash places in this entire 626 area. Their workers are always hard working. I love the waxing job and the solutions they use do not damage the vehicle's paint. Only thing is sometimes the wait can be long, so I recommend giving yourself at least 1 hour minimum when coming here. Minus 1 star mainly because they are not good about being fair on 1st come, first serve. Sometimes people who come after me end up being serviced first. Lastly, if you have anything in your car that you don't want sprayed, remove it cause they will spray everything and anything without a care. read more

It's an old school hybrid hand and machine carwash. The service is very prompt and friendly. And your car for less than $10 looks a lot newer than you thought it was before you washed it. Probably the best car wash in the Monrovia-Arcadia-Duarte-Azusa area. Highly recommend--you will not be disappointed! read more

I took my Jeep here for an Executive Wash yesterday, and they did a fantastic job cleaning it inside and out! But what impressed me the most was the amazing staff. Shortly after I sat down in the waiting area, a team member came to find me and handed me two $5 bills they found under my seat during the interior cleaning. I didn't even realize I had dropped it! Their honesty and great service earned them a customer for life. Highly recommend! read more

I've been coming here off & on to wash my 2022 Honda CR-V. I usually get basic service, yet on Tuesday, I scratched one side of my car from bushes, and decided to go see if they could help me. It was estimated 2 hours to do the polish, deep clean. Nick & Francisco worked miracles! All but one deeper scratch was GONE, my car looked new again! Worth every penny, plus I'll try to come more regularly for sure. Grateful it was a gorgeous day, waited outside at one of the tables to watch, plus they kept me updated on status. Also, the cashier inside was super nice, and friendly. Wish I took pix! read more

It's convenient and they do a good job (make sure you review their work before leaving.) There are coupons through the local mailer as well. I've been coming here for years. read more

Went in and it wasn't too busy. No line dropping my car off. Asked me what I wanted and then did a half hearted attempt to upsell which was pretty easy to say no and they moved on. I got the super wash as my car was only about a month old and mostly just wanted the outside done. The upcharge for SUVs is about $3, which isn't too bad tbh. From dropping my car off to it being done was about 35-40 min. They did a great job for the most part, there were a few crevices that did have some water that would spill out as I was driving later and leave noticeable water marks, but ultimately the quality is hard to beat at the price point. read more

Service was amazing! Honestly the first hand wash car wash that I feel is worth the price and worth the time. They were so detailed in their wipe down process. I got the executive wash for $35. Will definitely come again! read more

I want to give them 5-Stars based on their $4.99 exterior only deal. There are unfortunate reasons they get a lower score: I go there a few times a month because I keep my interior spotless, which is easy to do, and they sometimes do a great job for $5. They hand-wash there, and since ALL automatic car washes do leave scratches 100% of the time, I only do hand-wash. Sometimes when I go there, I'm impressed with how well they do for $5 plus tip. On good days, I pay my $5, give a tip, and leave in 10 minutes with a very clean car. Other times, you're met by an angry old Armenian man who shows utter disdain for you not paying $30 for a regular car wash, and they give you your keys back with a car that's still dripping wet with soapy water. Very inconsistent. The lady behind the counter, who is always kind, courteous, and wearing a mask, is the only consistently pleasant thing here. I went today and they not only refused to dry my car at all, but the interior window and door was wet. Meaning, they left the driver's side door cracked open when they washed it! Knowing how inconsistent they are, and occasionally downright awful they can be (like today) I always show up with a microfiber towel to finish the job. I mean, yeah, it's only $5 so I can't expect my car to look detailed, but when you're a consistent customer, who tips, it's not unreasonable to expect better treatment. After today I hesitate to go there, and I will never go there for a $30 wash. read more

I paid more for the Executive Wash and this is how it looked AFTER. They didn't even vacuum this part of the car or the floor. I didn't notice until I got home. read more

Nu-Way Car Wash - This was after the "car wash." Enough said. - Car Wash Near Me - Monrovia, California

Very efficient car wash. Been coming here for a few years now. They take their time to do a good job and I'm always satisfied with the way my car looks after it's been washed here. read more

Service providers were very attentive and caring our vehicle. Very satisfied with this Car Wash.

Never had an issue coming to this car wash. It was recommended to me 6 years ago when my windows were bashed due to a burglary. I've been coming here since. Quality of wash is on point, very detailed & I think the value is competitive especially when the website coupons. read more

Always beautiful car wash and professional staff! Nothing is really affordable but worth the price to have a nice smelling and clean car.

love this place! so clean and fast :) everyone is so nice! bang for your buck also appreciate the hand wash!!! read more

Nu-Way Car Wash - inside - Car Wash Near Me - Monrovia, California

Paid for a clay and hand wax, when they said it was ready, there were several spots that the car wash dirty... several fine scratches that weren't on the car before, and it was clear that they were just rushing to get the car gone. When I complained, the person in charge started arguing instead of addressing the concerns, before having the workers redo the clay and wax, and fully clean the car. I requested a refund for the services, and they refused. This is not the first time this has happened where the vehicles have not been cleaned as outlined against the services purchased. I will not be bringing any vehicles back, and would not recommend this car wash for anything more than a quick wash. read more

Fast service and a variety of specials. Don't know if there's senior citizen specials.

I arrived on a Monday at 5:53 and the owner was kind enough to let me be his last consumer of the day. The have a different price for Tesla, which caught me off guard since I was expecting a $20 hand wash. So I paid $35 + tips with a happy heart for a clean car. read more

Nu-Way Car Wash - Price - Car Wash Near Me - Monrovia, California

Good, quick and clean service. Never had an issue here and all services are fairly priced.

At nu-way car wash they did a perfect job way beyond expectations. I thought they bought me a new car . Great job , thank you Nu way

always amazing service! They take great care of my car! I will be back! And will be recommending them read more

Service is always quick and easy. Their washes are very consistent and clean. Employees are helpful.

I have been coming to Nuway for years and the service has always been so great! They are polite, fast and do a really wonderful job.

Flat rate $4.99 basic exterior hand wash, no vacuum nor towel dry. Car is clean except for some hard set spots that need more elbow grease. read more

Nu-Way Car Wash - Car Wash Near Me - Monrovia, California

See all

It's a hit or miss. I've been coming here because it's literally down the street from where I live. And previously I was told to get the executive car wash if I wanted the interior wiped down. But even purchasing that wash it's a hit or miss. Sometimes they do a good job...and most times even when I paid for the executive wash they don't wipe down the interior. This was today. I paid the executive wash and this is multiple times where the inside was not wiped down at all. I've been there multiple times and they tell me to say something before I leave...but why should I have to say something the job should be done right read more

See all

I've had good and bad service here, the guy that makes your ticket can be abrasive and the lady behind the counter very cold. Just paid 140 for a car detail, took 3 hours. This is my center console and yes the package included interior. read more

Nu-Way Car Wash - Center console no touched - Car Wash Near Me - Monrovia, California

I have been coming here since I got my first car in 1995, and I always appreciate how clean my car is. They have caring employees working hard to leave your car spotless! read more

Nu-Way Car Wash - Cars that are completed - Car Wash Near Me - Monrovia, California

See all