I've been coming here off & on to wash my 2022 Honda CR-V. I usually get basic service, yet on…read moreTuesday, I scratched one side of my car from bushes, and decided to go see if they could help me. It was estimated 2 hours to do the polish, deep clean. Nick & Francisco worked miracles! All but one deeper scratch was GONE, my car looked new again! Worth every penny, plus I'll try to come more regularly for sure. Grateful it was a gorgeous day, waited outside at one of the tables to watch, plus they kept me updated on status. Also, the cashier inside was super nice, and friendly. Wish I took pix!

Tbh 2 days after the problem is resolved I wanted to sht on this place so bad. But I waited. As the…read moreaddage, "cooler heads prevail". I saw this car wash having a promotion on those mail catalog booklets and also at Albertsons Arcadia. I saw that the prices were competitive against the other local car washes (faschings and temple city car wash). So I took my bmw x1 to Nu Way. My first impression is..ok it's a mom and pop business. What I love about these old car washes is that they have windows that show you your car being washed. But this one does not clean their windows and you really can't see what they're doing. I then went into the cashier/store area. Really gives me a 1970s vibe. But the ceiling tiles were bulging/swollen like when it last rained, the roof was leaking. So far so...ok, I was waiting for my car and then I went outside to the patio where I think there used to be a fountain but they covered it up. When my car came out of the car wash the rear tow hitch cover was missing. I thought that they remove it but after a while my gut feeling says I have to ask where the cover is. The guy who was wiping down my car said, "I don't know, ask the guys". So I went to the cashier and told them about the missing tow hitch. I then spoke to the shift supervisor and he was asking the guys where it is. No luck. Then the shift supervisor referred me to the GM, Nick. First thing that he said, "you probably came in without it". Wow, gaslighting. I can't believe the customer service skills of this guy. I told him that if he doesn't believe me, I got a video with a time stamp with me coming out of my house 15 mins before I arrived to the car wash (cuz it takes that long). He doesn't care, so he went to the video cameras in his office. Lo and behold when my car appeared for the first time in the car wash, the rear tow hitch is still there at the bumper. And then we followed the car where it goes then sometime in the middle of the car wash line the rear tow hitch cover is still there. But it's weird the car came out without it The rear tow hitch cover has a string, so it can be attached to the bumper. Its hard for it to come off unless you pull it. Nick said, "oh maybe you went to the cheap car washes in the area and that's how it got damaged bad". Look who's talking. And also, of all the car washes I went to with my car, this has to happen. And it's a 2025 bmw. If I went to a cheap car wash, you would see scratches on the clear coat. And that's not how you treat a BMW So Nick was checking out my bumper, seeing if there's a tear on the clips. He said the clips are loose. GTFO of here. I think one of their washers stole it (cuz it's nowhere to be found in the car wash line) to either stole it to sell on eBay or to just shaft it to the owner. He agreed to replace the tow hitch cover and I went on my way. He called me on my cell and he'll be in touch with me. It was nice, at least to have some sense of customer service. Went to BMW monrovia and see how much it is. $40.16. not bad. BMW monrovia is another dealer that's gaslighting especially when I rent their cars (because back then my bmw needed more than one day to service) but that's another day. Got the tow hitch replaced (reason for 2 stars). Now the question is, would i come back? Naaaahhh never ever. If you will be going to this car wash, just know the risks, especially if you got an expensive car. When I was there, didn't see premium cars and I learned from now on, this would be a red flag.

They always do a great job. I am a member, and I find it odd that when I go and say I am a member…read morethey don't seem to know what level of membership I pay for. I always have to tell the person checking me in.

I brought my car in for seat shampooing and a VIP service package. While I understand this wasn't a…read morefull detailing, my car was already in relatively clean condition, having been washed just a few weeks prior by my dealership--which, unfortunately, did a far better job than what I received here. The exterior wash was very disappointing. The car looked barely cleaned, and the roof in particular was still visibly dirty, as if it hadn't been washed at all. Given that I paid extra for the seat shampooing in addition to the VIP service, I expected at least a basic level of thoroughness, which simply wasn't delivered. I'm especially frustrated because I chose to support a local business, but the experience felt unprofessional and ultimately not worth the time or money. I even spoke with a manager, who was courteous and respectful, and worked to address the situation--which I did appreciate. However, it's frustrating to have to go through this after already paying for the service. To make matters worse, after returning home, I noticed that the front mount of my license plate had been damaged. While I understand that accidents can happen, this only added to my overall disappointment given the rest of the experience. Overall, I feel like I could have done a better job myself. Unfortunately, this experience has led me to decide that I won't be returning.

Five stars for Ethan at Fast5Xpress Car Wash in Monrovia. He has a very positive demeanor and a…read moregreat attitude while attending the cars entering the wash. You can tell he takes pride in what he does. I also noticed he protects his hearing by wearing ear plugs, which shows he works safely and professionally. It really stood out because some other staff looked bored or annoyed, but Ethan was the complete opposite. He was alert, friendly, and made the whole experience more pleasant. Frank wasn't there today, but he also always offers service with a smile whenever I see him. Great customer service from both of them. Highly recommended.

Shout out to Sal Alanis and Frank Thomson at Fast5Xpress Car Wash!…read moreSal is a young man, and let me tell you -- exceptional service, well spoken, respectful, and truly helpful. I don't know what it is these days, but this is becoming a dying breed. Young, professional, and genuine. It honestly cheered me up to see that we still have some good ones out there. God bless you, Sal! And then there's Mr. Frank -- a God-fearing man who just received Employee of the Month (no surprise at all). I was wondering where his joy came from... now I understand. His spirit, attitude, and work ethic speak for themselves. I don't know what these guys are getting paid, but I do know this -- they are exceptional employees. I own a business myself, and these are exactly the kind of people I would want representing my brand. This car wash is clearly blessed because they have workers full of joy, integrity, and helpfulness. That is very, very rare. Fast5Xpress Car Wash -- you guys are onto something special.

This review is long overdue…read more Although this car wash place is a bit far for me, but since it opens early. I usually come when I am in a hurry. The employees here are friendly and the wash provide a great value. Although it is a self serve wash, there was always an employee there at the entrance to greet you and help me to process the payment. It makes the pay and car wash process more enjoyable.

The good esthetic it is a quick fix in a rush. The bad only happens when the employees try to help…read more They always seem to slow things up instead of the opposite.

Did you know that using the car wash is the most environmentally friendly thing you can do to…read moreprevent pollution and harm to our waterways.... Like streams and the ocean? Yes, you heard that right. The car wash specializes in filtering out pollutants such as "engine oil, anti freeze, greaser, asbestos, rust; phosphates, and other destructive stuff" so that it doesn't go into our oceans... which can be harmful to the fish and underwater environment. I definitely recommend this car wash.

Amazing services, great people, wonderful organization…read more Used to lived in this neighborhood in my early years in LA, so I visited this place frequently. Even after my move which is 25mins away, I still come out here to get my car wash. I value my car paint is why I come here.

Although this car wash has some bad reviews, I decided to give them a try and I have to say, they…read moredid a phenomenal job - I was very pleased with how my car was turned out - After trying to get my car washed @ Fasching's again today, (second time), on a Saturday, to my dismay, they are closed for lunch until 1:30 pm - the entire car wash is shut down! it's such an inconvenience especially when I had to take the drive out there and they don't mention that they're closed for lunch on google -

Didn't have the greatest experience here the last time I came, but it's convenient to where I live…read more So when I get lazy I decide to come down the street. Last time I came prices were mid $20-30 today minimum price for a basic wash was like 30-35 I think I paid $37 for a #1 which is pretty high I think. There's a full service car wash in pasadena that I think had much better prices and a monthly deal you could do. Came at 11am on a Tuesday and didn't see to many cars come through when I was here.

I have been coming to this car wash for a long time…read more I always had great experience with it. The full wash or the outside wash. The employees always provided great service. The detail that they put it into the wash was great. I will definitely come back.

I've been coming here for years and have always had a 5-star experience, which makes this visit…read moreespecially disappointing. Today I paid for the deluxe wash, which is supposed to include an undercarriage wash and clear coat wax through the machine. When I arrived, I noticed there was a line due to maintenance. (Employees were on ladders working on hoses near the wash tunnel.) No problem, I figured things might just be a bit slower. But then I watched what actually happened to my car. Instead of going through the machine, my car was pulled off to the side where an employee hosed it down using a regular hose with their thumb over the nozzle. That's nowhere near the pressure needed to properly remove dirt and debris. As someone who knows a bit about car care, this immediately raised a red flag. Improper rinsing can leave particles behind that can scratch the paint when using a mitt. Sure enough, the employee went straight into hand washing with a mitt, then rinsed it again with the same low-pressure hose. I assumed this was just a pre-rinse before sending it through the machine... but it never went through at all. Instead, it was pulled around the side directly to the drying area. So I paid for a deluxe wash that includes machine services... and never received them. That's not just cutting corners, that's charging for services not rendered. On top of that, I'm concerned this process may have caused damage to my car's paint. It's a brand new vehicle with just over 1,000 miles, so naturally I'm extra cautious about how it's handled. What's frustrating is that this place has built trust with me over the years, and this felt like a clear break from that standard. Whether it was due to the maintenance situation or not, customers should be informed and given the option, not quietly downgraded while still being charged full price. In the end, it wasn't about the $40. It was about the principle. I didn't make a scene or ask for a refund at the time, but I am leaving this review because it genuinely bothered me. Unfortunately, I'll be looking for a new place moving forward.

Quick and self-service! The basic wash was $12 when I went back in March, which is a good price…read moreimo. Left lane was for regular customers and right lane was for members, although I think you can go in any lane. The line was to the street but moved fairly quickly. After payment, you get dashboard wipes and an air freshener. The wash does an ok job, but to make it squeaky clean, park in a self-service spot to do spot clean and vacuum. There were plenty of spots, but it can get busy so you may have to wait a few minutes during busy hours. I recommend bringing your own microfiber towel to clean the outside of your car, which will make the job much easier. I would come here for a wash again if I am in the area.

Came here in my new K4 and got the Gold package…read more Not worth the value I paid - two tires got 1/4 squirt of tire shine which was not spread to the rest of the tire. These photos were taken at the vacuums right after exiting the wash. Also Brake dust all over my wheels that I wiped down myself. Perhaps this is a compact car issue, I was here in my last vehicle and didn't have this issue.

Amazing! I was able to call and get an appointment within a couple of days (they had sooner…read moreavailability, but I had to wait for the weekend). Drop off was super easy- left my car around 9am and was able to pick it up at 1pm. I had just been camping and so I knew I had a decent amount of sediment inside. On the inside, you can purchase car cleaning supplies which was really cool. After the detail, my car looked nearly new! There was a lot of discoloration from my repeated sunblock use and they were able to remove it all. I requested the CPR detail package, which was $180, and it was so worth it! The interior and exterior were well taken care of and I was given a 40 minute heads-up call for when the car would be done. This gave me plenty of time to head over since I live out of town. This is exactly the reset my car needed. Will definitely be back!

Communicative and fast! I used the Yelp Projects quote system. Fast response time, within a couple…read moreof hours. StreamDrive was willing to provide an estimate with the details provided in messaging, unlike the other companies who contacted me! Every other businesses' response boiled down to, "bring your car in and we'll look at it." The old entrapment model of auto detailing. Where they're counting on you not having the willpower to leave if the work has already begun. Luke at StreamDrive was able to accommodate my current situation and offered to swing by and see the condition of my car in-person and provide the quote. By default, that's 5-stars "above and beyond" service. I want to recommend his business to people for life! My Honda C-RV needed prep for resale. StreamDrive really went in and did some disinfecting, were able to remove lingering odors, got the leather restored, restored the headlights, and even performed a trim restore so this 2013 car looks really fresh! I wasn't expecting to write a review for this auto detailing service, so I don't have any "before" photos. I'm sorry about that, it's not an ideal situation for a glowing restoration review. I'm not so comfortable sharing pictures of my personal vehicle in the first place, you know what I mean? My pics just look like a super clean car. You can't tell it was ever damaged! $400 all-in inside-and-out restoration, under the hood, even buffing out some minor scuffs and scrapes it looks like, as well as painting/restoring the sun-faded plastic panels all around the vehicle: that's a value. No gap left untouched, unlike a drive-thru detailing service. I'm getting return on investment and then some because I'm now able to sell at top dollar private party fair market value.

Really pleased with my experience here a couple of weeks ago. I feel it was a good value for the…read moreprice. The entrance sneaks up on you and is kinda set back from Duarte Rd. so be watching for it! If you get to Nano Cafe, you went too far. Like some others have said, the area is a little sketch, but I was alone and there during the day and felt relatively safe. Seemed ok at that time, but not sure I'd go alone at night. I came around 1pm and was able to go right into a cleaning bay, no waiting. The vacuum cleaners are positioned before the car wash bay instead of in the back, so I really liked that bc I always vacuum before I wash the outside. The vacuum had ample tubing and reached all areas of my car. For the $1 it gave me plenty of time to do one whole side of my car (not sure the exact amount of time, but it was good value imo). I added a couple more quarters and was able to finish the whole interior, so it's ample time. I spent the $5 up front for the 13 minutes and it was the exact perfect amount of time to do my whole Mazda! I used the tire cleaner and brush, used the soap wand and then the soap brush for the whole car, rinsed, did the coat protectant and then the spot free rinse and finished just as the time expired. It was the perfect amount. Everything cleaned nicely as well! The wands and brushes have plenty of slack in their tubing and pretty much rotate entirely so you can walk around your whole car. The spot free rinse worked well too...there were a small few spots of water dried on, but hardly noticeable. They also have floor mat hangers too. Will definitely be back!

I almost died... Ok, not really but I slipped on the water…read morereturn grate that goes across and I almost fell. $3 for 4 minutes is the going price. Pro tip leave 2$ in your pocket in case you need more time. My strategy for washing the car with the most optimal coverage. Set it to soap, walk fast around the car you want make 2 laps for really even coverage. Then switch to high pressure rinse, zig zag spray while going from top to bottom going around the car just 1 lap. Switch over to spot free rinse At this point you probably have 1 min 30 seconds. Same as the last step but you keep going until you run out of time. The most effective for $3. Make sure you bring your own towels, I suggest a minimum of 3 microfiber clothes.