I have not been this disappointed in a restaurant in a longggggg time. But Nu Bistro, you have set a new record. Let me start by saying why it has one star. The prices are reasonable. But due to all the negatives, I would probably subtract this star given.
Sooooo before I say anything else I just want to point out all of the great Thai options in Grand Rapids. You have Bangkok Taste on Jefferson, Angel's Thai on Monroe, Erb Thai on Wealthy, etc....
With so many Thai options out there, there is no way I would waste my money on cheap food over quality.
Server was unknowledgeable of the menu. I asked him what the Wai Wai noodle soup was and his answer was, "I don't know, no one has ever ordered it..."
The food was nothing memorable. I order the tom kha with chicken, pineapple fried rice, seafood salad, papaya salad, and beef larb. The food was very forgettable. Most other Thai places just have better flavors.
We've been to Nu Bistro with friends before. We've ordered and got AUTHENTIC food. We ordered the larb beef. And it was minced and it was authentic! Tonight we ordered beef larb and it was beef that had been mixed and marinated with corn starch. The seasoning was not the right seasoning for larb. It tasted like it was mixed with salt and the corn starch over powered everything bc of the texture. It was not authentic. When we told our server that it did not taste good, he gave us a strange look and responded, "uhhh you know you still have to pay for this right?"
That is absolutely ridiculous. But not wanting to ruin the night, we said fine, it's whatever. So I asked him if the cook was Thai. He said yes. And I said, "So they know that that is not the authentic way of making larb right? The last time we came it was minced fresh beef, and this was cornstarch beef..."
And his answer was, "it's easier..."
Wait. Hold on. This is where it took a turn for the worst. So you're telling me that I come here to eat authentic Thai and your cook is too lazy to make the real deal, so you serve us crap because it's easier? And because your cook was lazy and did not prepare the dish correctly, I have to pay for your mistake?
Nu Bistro, I have never heard of such sad nonsense. That is enough to keep me away. Because it's just "easier". I know from lazy cooks/owners, if you can't take the time to cook and prepare the food correctly, you're probably cutting corners on a lot of things. This says a lot about you guys and how you view your customers.
Let me give some advice, if you want to stay in business, put some effort and passion in your work. Also put some time in educating your servers on your menu, and what customer service is. Because you have other Thai restaurants that do it better and having such sad service that we had tonight was a deal breaker. Other Thai places have better food, and better service. Don't waste your time here, needless to say, I will not be returning.
Update: of course this would happen, my mom and I both got sick from the food. We both felt nauseous when we went to bed and then next day we both woke up sick. Stomach issues. Thanks a lot Nu Bistro. read more