The staff members are super friendly. The equipment is brand new. The facility is developing quickly and staff takes into consideration what patrons would like to see become part of NRG Labs. Looking forward to see even more enhancements! read more

This isn't a gym, it's a journey. Along the path, the people that staff this will help you grow, offer just about any service a gym can provide and in the end, you'll feel like you did it along side your gym family! I broke my back 3 years ago. The functional training areas, knowledgeable staff and great yoga and other classes helped me get the well rounded experience that one needs with such a long road to recovery. Yesterday, I touched my toes for the first time in 3 years. I went home and wrestled with my little boy, and I did it with strength and confidence that I built in these 4 walls. If you're not convinced that this is your spot, come by, have a shake and check it out. This is the last gym you join! See you out there folks! read more

If I could leave zero stars, I would. This place is an absolute nightmare. The staff is shockingly rude and disrespectful, acting as if customers are an inconvenience rather than the reason they have a job. They advertise all sorts of amenities--equipment, classes, personal training, a sauna--but good luck actually using any of them. Booking anything is an exercise in pure frustration, the sauna is never working, and the locker rooms are filthy. And don't even think about trying to cancel your membership. It's a complete scam. They'll send you in circles between phone calls, emails, and in-person visits, each time insisting you need to submit your request in a different way. They never call you back, and just when you think you've finally escaped, they somehow manage to make it worse. At one point, I even received a "Reactivate Your Account" email--suggesting my membership had been canceled. Turns out, that was a lie. Instead, they must have messed with my information in their system because I never heard another word... until I suddenly found out my account was in collections. Unbelievable. Save yourself the headache. Avoid this place at all costs. read more

Very rude employees. One of them asked me not to answer my phone on the gym floor. Now I can't find a way to cancel my membership

Impossible to cancel. My fiancé has been trying to cancel his membership since January 2024, it's now July 2024 and he is still being thrown around in circles. They will find every way they can to take more money from you even when it's unauthorized. They will charge you charge-back fees when you try to dispute the unauthorized charges, which is theft. Do not sign up for this gym, you will never be able to cancel. read more

As of July 7th 2024 - the AC has not been turned on this year... This provides the owner with major cost savings. It broke - since AC is not magical equipment, we're aware they're purposely letting it go to see if they can make it to the fall saving on AC this 2024. Customers pay $60 maintenance fees bi yearly. read more

Their cancelation policy is unnecessarily rigid. My membership was set to expire in August 2024. I spoke with someone at the front desk in APRIL to cancel my membership. They told me I was all set, but I never got a confirmation email or anything. Then in August, when my membership auto-renewed, I called to say I had canceled. They said they didn't have any proof that I canceled my membership, and that they did not offer refunds at all. They did offer to change the membership if I found someone to "buy out" my contract. The gym itself is very OK - the inside smells kind of damp and like there is a low grade mold problem. The weight equipment is great. Genuinely so frustrated with my experience here and because of the billing issues, I'll never be a customer again. I would recommend staying away. read more

Terrible gym and terrible communication. They make it as difficult as possible to cancel, bouncing you back and forth between email and telling you that you need to speak to someone live at the gym, then you go to the gym and the employee tells you that you need to speak to the manager, who conveniently is not there. Sleazy business practices! read more

Total rip-off that is worse than time share!!!! They force you to sign a contract that you cannot cancel. Do NOT join this gym under any circumstances unless you want to pay them for the rest of your life. Have sent MULTIPLE cancellation emails; telephone calls; and even been to the facility to cancel all without success. Nobody is ever there behind the desk and the only "employees" if you are luck enough to find one, are hired trainers who can't do anything but sign up a new contract. They have no member services whatsoever. They promise all these classes which are a joke - they are not classes - they are video sessions where you self train. They promise the world and deliver nothing except a time-share hook for life of billing. Call the attorney general and complain as this place is a total rip off. If you think they are COVID-19 compliant, just walk by and look in and tell me if you think the customers are 6 feet apart. They are 10" apart!! This company wants your credit card subscription and nothing more. read more

The gym space itself is nearly decent, if you're willing to excuse everyone putting weights back in the incorrect spot. I mean it with no exaggeration that no one puts anything back as intended, and that looking for free weights/bars/materials is a task every time. People will watch you re-organize entire sections of the gym and unblinkingly put their weights back wrong right in front of you. Atmosphere is miserable as a result - why would I want to work out where no one seems to care about the space? Everything people are saying about contracts is true. Tried to cancel my membership in person, was told to go over to email. Cancelled my membership via email, turns out they don't have emails in a database and they didn't know who I was. After that hurdle, I was finally told that my cancellation would occur TWO MONTHS after the planned date. I've already payed for this month (May), cancelling early in the month, and have been asked to pay June as well so that my membership ends in July. I will be paying for two months of membership while not showing my face in the facilities once. NRG is deeply, deeply fortunate that there are no other gyms in or around Franklin that are as well-outfitted. Go to MASS Strength. Go to a franchise gym. This place is not at all worth it. read more

Rude workers over priced for size and lack of equipment, terrible guest policies, random fees

Never set foot in the gym. My son, a 17year old at the time, signed up when it was crunch. We cancelled his membership. NRG purchased the gym and restarted his membership. They began charging him. I emailed Sharon at NRG 4 times and asked to cancel and refund his money that they started charging him in September. She cancelled his membership and asked me to provide a copy of my cancellation from March of 2020 with Crunch. I went into the gym in person and asked for some help and was told that all building was offsite and must be done via email. Sharon won't respond and they have kept my son's money. Gym looked fine, but they aren't trustworthy and won't respond to your needs. Steer clear! read more

Do not join this gym! They re-opened after the onset of Covid and I contacted them to tell them I can no longer be a member because of health issues. They told me I could get my $35 yearly maintenance reimbursed as well as the $10 charge for membership if I explain my issue in an email. I get a response in a form letter that says I need to give 30 days and will only get my membership canceled as long as my payments clear. No person to talk to, no means to speak with management for a complaint. The main number showing on my charges say they take no responsibility for individual clubs and I believe they are individually managed. Do not join this one they're only in it for their money and don't care about their customers. read more

Full disclosure- i'm not a member of this gym, but I know the people from my days at NRG Lab Mansfield. What I can say for sure is that these guys are the best when it comes to providing a superb environment with excellent service. Good to see that they are bringing their culture from Mansfield up to Franklin. read more

Started here when it was Crunch. Great gym. NRG Lab came in. Completely overcrowded. 10-15 minute wait to get any space anywhere. Went to the desk to cancel my membership and they told me to email. I emailed. Called back and they said come to the desk. They finally returned my email. First email that I sent was in July 2021. The responded to me 12/13 saying my membership would be cancelled 1/8/22. I'm not that guy pal. read more

This place is awesome. I just joined and cannot say enough great things about the gym. I was a member years ago under different name and ownership and it was fine but NRG has taken it to a new level. Latest equipment, clean, and just a great place to work out. Highly recommend NRG. Ken Hiscoe. read more

I entered into a 12 session training contract last Jan. Did 4 sessions before covid hit and being 65, was not comfortable going--then they had to close and offered training outside in the heat--nope! Once they reopened I let them know that I was at high risk and could not risk getting sick because my husband has Parkinson's. I know the contract states no cancelation of contract, but I thought out of good will, they would refund at least some of the $500 they are holding. I then asked it the portion that would have been paid to the trainer could at least be split among the trainers--but they said no. These are hard times for everyone. I wish they had been more accommodating. Good will would have gone a long way. I would have been writing a good review if they had met me half way. read more

I first joined this gym when it switched to Boost Fitness. About a year later, it became Crunch Fitness. Now it is NRG. In all the other transitions, the cardio equipment did not change...within the first couple of weeks of being taken over by NRG, the equipment had been upgraded and the general vibe of the gym had changed for the better. I am excited to see if they start offering hour long classes that start at 9:15 or 9:30. I don't believe this location offers child care, so it would be great if the class times would coincide with the times that kids would be in school and child care was not needed. I have taken a handful of excellent classes at the Mansfield location but since I live in Franklin, it would be nice not to have to drive to Mansfield. I truly think this could be a 5-star rating, but I'm holding off on the 5th star until I see what happens w the group exercise class schedule. read more