I really enjoyed my facial with Erica, today. She's very friendly with a calm, gentle way about…read moreherself. The room I was in had a relaxing atmosphere and soothing music. She has a form you fill out before your appointment which helps her know you a little and personalize your facial. She was truly interested in my particular needs. I appreciated that. My face felt so good when she was done. I highly recommend her.

Erica is just fabulous! She is so very responsible, and got back to me much faster than I expected…read morewhen I sent a message through Yelp. Scheduling appointments is very easy, and she is fast to answer any questions you might have. It was definitely a sign of the good things to come. Her space is just immaculate, very nicely appointed, and your immediately put at ease as soon as you walk in the room. I think she offers excellent services at very competitive prices. I was so pleased walking out, and I will definitely be returning. My son will be seeing her this week as well, and I have very high hopes for his experience. I highly recommend Erica for any of her services. She's just a wonderful lady and gives a great facial!

I was seen at Bella Grey for Botox and filler, and had a wonderful experience. The staff were warm…read moreand friendly, and the work done by Emily and her colleagues is exceptional. I follow the spa's social media as well, and the non-invasive before and after changes she helps people achieve are truly astonishing. I would recommend the spa to anyone for a number of things, from my grandmother to people my own age (38). At B.G. you are provided with honest, realistic, personally tailored goals and results that look amazing yet natural.

It pains me to write this, but here you go..... and a bit long…read more Bella Grey Medical Spa! If you do AI on what a Medical Spa is, this is the definition: A medical spa, or med spa, is a hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments performed by licensed medical professionals, such as physicians, nurses, or physician assistants. 'These services are supervised by a physician' and go beyond traditional spa services by utilizing advanced technology for a range of non-surgical aesthetic and rejuvenation procedures like laser treatments, chemical peels, and injectables. So my first question/concern/issue is that 'these services are supervised by a physician'. This is most definitely not a Med Spa that is supervised by a Physician. Emily's credentials are MSN, APRN, FNP-BC. Clearly not MD, DO, anything that would indicate Physician supervised. So, IDK? What do you think? So let's move on to that it is a 'hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments'. I dare that you to go here and think that any treatment you have feels relaxing. Like wow, Emily, the owner does not give off a relaxing vibe at all. In and out in 15 - 20 minutes. Please tell me, absolutely not that. Relaxing? Definitely not. And let's move on to my last treatment. $10/unit botox special! Wow, she absolutely over injected my forehead, I had welts and had a Botox headache for 3 days. Have never had that in all the times that I have had Botox (30 years+). And the IPLs I have had are joke. It's just zap, zap, zap - I think 3 minutes? Others that I have had provided numbing cream before and gave 2 - 3 passes. I bought a 6 IPL package, did 4 - what a mistake. So I am 65, not that that matters - but for 30+ years I have been doing Botox, IPLs, Sculptra, Fillers, had a Face Lift, Eye Lift - you name it, I have done it. Am I vain? Absolutely! (just wait until you're 65, ha!) So, Emily will come back and say that I am the worst patient, that I asked a question over the phone if I could do an IPL and Botox on the same day. She will say that I was argumentative, that I yelled at here (I absolutely did not). She will say a lot of things.... but IMHO - take your time with your patients, just saying. I would also like to add that I have been in Healthcare for my entire career. 45+ years. This is not a place I would recommend or refer to friends. Clearly there are a lot of options in Reno, in town, find someone that is compassionate, understanding of your needs and takes time to give you what you need/want. Obviously you are paying out of pocket - so yeah, do your research! Now reading Emily's response, these are now my words/my response: I was never rude, I did not yell at her, I was most definitely not slurring, omg! I just asked a question on the phone. Could I do Botox and an IPL same - she responded and I booked my appointment for an IPL and Botox. That clearly did not go so well. She wants to keep on with the banter, make me look bad (why would you do that to a patient) I'm good and I know that I would never go back to her! So any of you that are in your 50s/60s as I am - I don't think Emily is the right person for you, I think she's early/mid 40s-ish?..... Look for someone that understands you, your age, takes their time with you. And this is an interesting response, right? 'Again, please stop. I have several witnesses to your belligerent phone calls where you are incredibly rude, slurring your words, and asked to no longer be a patient here. Please stop.' Oh my goodness! Please get over yourself! Yup, please provide those several witnesses, really? Honestly, who would say that? I will say the same to EMILY! You are a Healthcare Provider that is not compassionate, completely Rude, completely and truly all about you. So yeah, Please stop! Yowza! At the end of the Day, why would you want to go to a Provider that feels like they need to blast their patients? Emily is self absorbed/all about herself. So done!

I have only been here once since I received a gift card for a massage for teacher appreciation…read moreweek. The staff was friendly and helpful. The spa seemed clean, but one of the saunas was out of order the day I was in. The massage was great! The attendant asked me for my pressure preference and the aromatherapy was not overwhelming or overpowering. My massage took about an hour but I had access to the facility for the day. I did leave after an hour since there wasn't much to do other than the hot tub and one sauna. Overall, I enjoyed the services but I do wish they offered more, like a pool, salt room, or other amenities.

I like bringing my wife here, normally she's very relaxed and calm when I pick her up…read more Today, apparently they went out of their way to upset her, and in turn make me pretty angry. We've been paying for a membership now for two years, but we are certainly reconsidering that decision. First of all we traveled all the way from Southern California, and we actually went to buy swimwear as so she could enjoy the amenities, beforehand as she has done before. Today she ran into a receptionist who refused to grant her that privilege, I immediately told her I could pick her up, but she told me she'd be done sooner, according to them. She said that they denied her because it was to limit the exposure to heat prior to the injections? Did some recent study just get published that says exposure to a sauna, jacuzzi or a steam room before getting injected 90 minutes prior is dangerous? I just find it hard to believe that this policy is in place when she arrived well over an hour before her appointment for them not to allow her to enter the facility with a day pass is very unpleasant action. Then to tell her that they would see her sooner but subsequently fail to meet that objective and to make her wait the entire time without any word or update is atrocious behavior. Because they did not see her sooner they basically cheated her out of a large portion of her day. How is this acceptable? How do the owners think this is treatment their clients deserve? This is as nasty as the ring at the bottom of a public toilet. You stressed my wife out, and made her far more tense than when I had initially brought her! What exactly is the point of ruining her day? Why is management unable to make good on their word? Why lie to her? Is this how you treat the people who support your business? What she hoped to be a refreshing experience turned into a nightmare. How can we possibly continue to support such an establishment in good faith? Why travel from LA? Why buy swimwear? Why have a membership here? These are the questions my experience from today are leaving me with. It enrages me that you disappointed a loyal customer and she's too sweet and kind to say it herself but the only memorable moments she'll take are that you were mean and you lied to her, and she'll probably blame herself. Not the best wellness in my opinion. This spa clearly has issues that it needs to resolve before I'd recommend anyone bringing themselves or someone they cared about here. Stay away from places like this.

Came here on a Monday evening. I was traveling in from out of town and arriving a little late in…read morethe day so I'm glad this place was open and hour later than most other places. Even though I arrived with less than 30 minutes before closing I never felt rushed at all. This was my first time doing sugar, I usually just hard wax. Audrey was excellent! Gentle, quick, and efficient. She talked to me the entire time which helped the time pass quickly. Overall I had a wonderful experience and would definitely come back again!

I had the privilege of finding out about this business from a wonderful gift certificate from my…read moredaughters family and I couldn't be happier !!! The building is so very cool and Rachel was amazing. The products used were wonderful and my facial made my skin look so good I highly recommend this business . I also got a lash tint and it was just what I wanted.... Not too dark but just dark enough. Thanks again Rachel

Very thorough in their services and super friendly! Highly…read morerecommended and easy to schedule. I will be back!

Did not enjoy the experience. The staff were unprofessional and the treatment over priced for the…read morelevel of skill. I would not return or recommend this place to anyone. I requested a brow lamination with brow shaping. I've had my brows laminated before and this time the result came out very different than any other lamination I've had before. The brow shape was sloppy and had to be corrected by another salon. The employees talked and gossiped with each other throughout the treatment which made the experience uncomfortable. No one introduced themselves. The whole experience was expensive and disappointing.

What a gem of a place. I've been driving past Etavele for years now and each time I always think to…read moremyself, "I should check them out." Well, I finally did and I'm so happy about it. Everyone that I've met has been great. I've had the dermaplane facial and also had an appointment with the owner, Christa yesterday. She's personable, skilled, and I look forward to having this spa as my place to go for my skincare needs. They also offer mani/pedi's - I met the woman, Crystal (I think that's her name) who does them when I was in the waiting room and she was extremely friendly too. We had a chat about my favorite LV bag that I had that day. I also can't wait to try their massage services. Overall, I'm mad at myself for waiting so long to finally check it out. Lesson in all of this: Don't be like me and wait years. :)

Billie was amazing and so much fun to talk to! Time flew by as we talked. I got a facial for…read morereturning clients and feel brand new. Definitely go see Billie for your facial needs! She's great to work with! (:

Refuge is truly my happy place and I'm going to miss it so much now that I've moved away. The…read morehospitality is unmatched and Sophia provides the most relaxing facials I have ever received in my life. Every massage I've had has been phenomenal. The ambiance is incredible. They keep the lights nice and dim so you can deeply relax between treatments on one of their many plush and soft couches. They also have an excellent cocktail menu as well as snack offerings. I think you can even order food from the restaurant to be brought up to the spa (I haven't tried this but I believe I've seen others do it). I recently visited the area again and booked some treatments. This time, I got to stay locally at the hotel as well and I highly recommend this if you're visiting from out of town as it elevated the experience even more.

I got a $180 hot stone massage . This was the best massage I've ever gotten in my life. The…read moreattention to detail was unmatched, I left the room instantly relaxed. My only complaint is the amenities you could enjoy after your spa treatment; it's limited to a salt room, sauna, relaxation area and bar (the rooms are very small)

There is nothing that I can say that is bad. I love this place. Amina Marie is fantastic. I have…read morehad facials and micro abrasions. Give them a call you won't be disappointed. Barbara Myers

From the owner: Renew and Nurture is dedicated to enhancing skin's health by providing personalized treatments and…read moretechniques tailored to each individual's unique needs. Our passion for bringing out the best possible results is reflected in our commitment to using only the best products and methods. Contact us for appointment scheduling and questions.