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Fountain Valley, CA

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NovaLumix

5.0 (2 reviews)
Closed • 10:00 am - 6:00 pm

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1 year ago

Come and check out for karaoke system. I deal with online when I come to store the boss honest price was deal. Thank you Hieu

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3 years ago

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Best Buy - Costa Mesa - Lego selection

Best Buy - Costa Mesa

2.2(797 reviews)
4.3 mi
•$$

I'm not sure why this location has several bad reviews. I went yesterday, on Mother's Day, to get a…read morenew computer and printer, and everyone was super helpful and attentive. I needed a very basic all in one computer and 3 in 1 printer. As soon as I arrived I was immediately greeted by the lovely Matthew who was wearing an HP badge and said "I'm The Printer Guy but I'm also a huge nerd so I can help you!". And he did. 30 min later I walked out with exactly what I needed. No upsell, no pushing extras, just a very affordable all in one to serve my at home needs. Issac, the cashier was also super helpful and friendly, he went to the back to locate the model I needed. So I'm not sure why all the hate. These reviews almost scared me away, I'm glad I went anyway. Don't be worried, my experience was 10/10.

I ordered a TV in person at this store and was informed that it was too large to take home, so it…read morewould need to be delivered to my house. I explained to the associate that the address on file was incorrect and needed to be updated. The associate showed me the address on the screen, and I personally verified that it was correct before confirming it. Today, I received a notification that my TV was scheduled for delivery tomorrow, only to discover that the incorrect address was listed once again. This is incredibly frustrating, especially since I specifically addressed this issue in-store and watched the associate verify the correct address on the screen. When I contacted customer service, I was told that, because of this address error, they could no longer deliver my TV this weekend. Since I am unable to accept delivery during the week, I had no choice but to cancel my order. I was genuinely excited about this purchase, and now I will not be receiving the TV because of an error that was clearly not mine. What makes this experience even more disappointing is that, despite the mistake being on the company's end, no effort was made to accommodate me or find a solution that would allow the delivery to proceed as originally scheduled. I understand that mistakes happen, but I expect a company to take responsibility for its own errors and make a reasonable effort to resolve them. Instead, I was left with no TV, no satisfactory resolution, and a frustrating experience that could have been avoided entirely.

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Best Buy - Costa Mesa
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Best Buy - Damage to tv

Best Buy

2.4(617 reviews)
3.9 mi
•$$

Above and Beyond…read more Shea and manager Carmen really went out of their way actually creating more steps for them to Maximize value from my purchases at Best Buy making it the greatest Buy (purchase) experience I If you are making a significant investment / purchase consider opening a No Annual Fee line of credit with the Best Buy Visa also in Home Theater is Steven, he is an audiophile himself and very knowledgeable in regards to the best products to suit your needs and wants

DO NOT GO TO THIS BEST BUY! I brought in my meta glasses…read morethat were in great condition just after 1 day of purchasing them (they just weren't for me) The store manager Carmen grabbed an EXTREMELY filthy rag and proceeded to make 4 passes along the finish after I told her not to do that. She told me in a condescending tone ITS A MICROFIBER RAG I responded to her that l doesn't matter, you're wiping all the dirt and grime on that rag against the finish of the glasses and causing damage to it. She was rude, egotistical and very much title driven with no regard to me as a customer or care to what she was doing , she packed up the glasses and happily told me they were not eligible for return. I asked for her manager, she said I am the store manager, I asked for her superior, she said there's no one above me, I said how do I escalate this, she said call corporate. Realizing the type of person she was I just took my glasses and walked out, I currently have an open complaint with corporate being worked on and they have been more than accommodating. So I warn you, to be very mindful of purchasing anything at this store as management is an absolute joke. Also just to not totally bag on this store the Sales employees are awesome, and extremely helpful. This is just very much management related!

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NovaLumix - electronics - Updated October 2026

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