Years ago, I purchased a water softener treatment system from Secondwind Water Systems Inc. I chose…read morethem because they were a customer of mine and had excellent reviews. During the quoting and installation process, they were everything you hope for--consultative, educational, and professional. Since then, their ongoing service has remained top-notch--prompt, proactive, friendly, and helpful. About a year and a half ago, I started noticing a sulfur odor in my water. I called in, and my sales rep personally guided me through how to shock the well and troubleshoot the issue. He also said, "If this doesn't solve it, I'll help you upgrade the system." He followed up a few times after that to check in--no pressure, just care. Fast forward to today: I decided it was time for the upgrade. I sent an email. Within 20 minutes, the same rep was on the phone. He remembered me. Within an hour, he was at my house. He explained what was happening, walked me through the solution, provided a quote, explained next steps, and even scheduled a follow-up to ensure satisfaction. That's what earns repeat business. I won't shop around. That's what earns trust. That's what earns referrals shouted from rooftops. This is the kind of experience we should all strive to deliver--and it's a reminder that great sales aren't flashy. They're grounded in reliability, responsiveness, and relationships.

Amazing company! Have been using Secondwind for all our water and filter needs since 2010…read more Christine is awesome and goes above and beyond to help the customer. A+

I knew exactly what I wanted & called Culligan to set up an appointment. The salesman was pleasant…read moreenough. I believe he had a daughter graduating from college. Got down to brass tacks and set up an installation date. I was concerned about ongoing maintenance etc. and asked about filling the salt tank etc. I decided to add the water dispenser to the system and that was to be put in the kitchen. Again I asked about service and replacing filters for the water dispenser. I do not recall much about the guy who installed the system other than rather than asking me to have my roommate move her car so he could get out he crossed into my neighbor's property, went down their driveway and hit a telephone pole for his troubles. After I paid my $5,000 to have this system installed I called the office as directed by my home health aid to ask for a rebate form. I called and spoke w/Cathy/Cathie/Kathy. She did an excellent job at making me feel retarded. I apparently did not know what I was talking about and was quizzed about w/whom I spoke. Well after that conversation it was quite clear that this unhelpful nitwit was to not only never confirm/deny or mention in any way a refund which is available but to run people in circles who ask about the $. I was originally going to have the job split up into two jobs but because my health is not the greatest we decided to get the installation done all in one fell swoop on one day. After my horrible experience with Cathy of the Unhelpful Nature I called the Culligan Home Office. I spoke w/a gentleman who asked that I email him directly and he would see what he could do. Never heard from that guy. Never heard from anyone about annual inspections, salt fills or anything. The topics only resurfaced recently when my builder was looking at my setup in the basement and I commented on the interesting experience. The actual equipment itself I would give five stars. The overall human component gets a rock solid ONE star. With so much competition and and alternative products, companies etc. this whole episode was baffling. My advice? Skip Culligan and spend your money elsewhere. That's all.

Culligan caused a flood in our finished basement. Rather than replace the practically new carpet…read more(installed 11months ago), they will only provide a cleaning service which set up deafening industrial size fans that we have to listen to for 3 days and which render the finished basement and laundry room impassable. I tried to go downstairs and tripped over the maze of electrical cords from the fans. We have been a customer for over 30 years and Culligan is offering a cheap, unacceptable BANDAID for a problem they caused. A fair solution would be to rip out and replace the 11 month old carpet.

High-quality work and great pricing! Would recommend to anyone in need of well or filtration…read moreservice!

From the owner: "A family owned and operated business that prioritizes extending the lifespan and functionality of…read moreour clients' water well equipment by providing reliable, expert repair and maintenance services. Our focus is to identify potential issues before they arise and repair existing equipment."

We ran into some issues after our annual maintenance and Christopher responded to our…read moreafter-office-hours call right away. He was able to troubleshoot over the phone and walk us through a quick resolution of the issue. I spoke with Christopher a couple of times with follow-up questions and he immediately answered the phone and was incredibly helpful. Talk about great customer service and quick responses, we were so lucky he was the technician on-call. We are exceptionally grateful for his help on a Saturday afternoon. Many many thanks from a long-time customer.

Shout out to Eric for the detail and care he took with doing my first service of my water…read morefiltration system! It's obvious that he loves his work and the company! So nice to deal with this company! if you are considering a water filtration system and want to change your service provider .. this is the company! One very satisfied customer!

Excellent work fast response and reasonable price, call them if you need service. They are greatread more

Twins Plumbing's journeymen, Jason and Tyler, were exceptional. I had a sewer backup and a toilet…read moreclog in a multilevel condo, and as the bottom unit, I was dealing with the worst of it. They handled the situation with remarkable professionalism, knowledge, and dedication. They worked tirelessly to get this resolved. They completed a camera inspection, jetted the line, and even went out to get additional equipment. They stayed late, talking through every possible scenario. Once the sewer maps were provided, they ultimately found the problem--something that was a tremendous help in moving toward a real solution. You have two truly outstanding employees who delivered service far above and beyond expectations. This was a very stressful moment for me, and they handled everything in a way that made me feel safe, comfortable, and confident in their ability to find a solution. Because of the way they treated me and the quality of their work, I will continue using your business and will recommend you to anyone who needs plumbing or heating services. Dorothy Ward .

Gary has always been responsive, honest and fair. I've used him for small and large jobs and he has…read morealways done a great job. I would highly recommend New Horizon!

I was looking for a quick response even though the problem wasn't urgent. Gary set up the…read moreappointment for 3 days later, then contacted me the next day when an earlier window opened. He showed up on time, was very personable, fixed the issue promptly and at a fair price. I definitely recommend him.

Lachance Water Filtration is the BEST! One day we noticed…read moreCarl's display at his shop on Rt 3 in Tilton and decided to take him up on his free in home consultation. We had been unhappy with our water and our previous water company. His consultation was no pressure and very informative. We checked around and found his prices to be very fair and to be honest you get what you pay for and Carl over delivers. Carl methodically diagnosed all our issues and helped us solve them. We went with a complete overhaul of our water system and could not be happier. The installation is a very professional looking job. He has been right there tweeking our system. We now have the tastiest water we have ever had and LOVE drinking our water. I recommend Lachance with NO Reservations.

The water is still good, it's the service that's questionable. We recently sold our house and a…read morepotential buyer called LaChance about our system. Right from the start the buyer should have been told that it wasn't professional to discuss clients but that's not what LaChance did. Not only did they discuss us, they lied to the buyer and told them that they'd been telling us for years that we needed to do something about the hard water issue. Untrue. But, since they lied to the buyer, the buyer tried to con $5000 out of us. After the sale was completed, they called our realtor, and told her what LaChance did. They graciously (ha!) condescended to not report us (to whom?!) if we gave them $5000 to fix the problem. IT'S CITY WATER! The filtration was a bonus not a necessity. LaChance wanted more business/money and used our unpleasant and devious buyers to try and get it. On a side note - all the service men who came to the house were very polite and helpful. It's the office personnel that were unprofessional.

Technicians were very good, manager with them was trying to upsell the job. Being I knew exactly…read morewhat the job needed, and he assumed I did not, as I'm female. Tried to sell me 6500.00 for things that I absolutely did not need. I did not agree and had them do only what was necessary and not $4,000 over what he mislead me to believe I needed. Not good business.

I called Comac to replace a water pump in my house. Their service was beyond my expectations…read more They did a great job of communicating and were out quickly. The install techs, Bob and Ryan were professional, pleasant and did the job in a very short time. Everything was cleaned up and the new pump is working perfectly. I highly recommend Comac for any pump or wells work. Thank you!

True water quality is a top-notch business! We requested a quote and the water system was installed…read morewithin a week, quickly and cleanly. We asked to double our water quantity, and again Roger was responsive and installed the extra tank without a hitch. I highly recommend True Water Quality.

From the owner: TrueWaterQuality is a locally owned/operated, full service, water filtration, water purification…read morecompany. We can make your home's water "better than bottled"