Staff: 6/10
Customer service: 5/10
Parties:8/10
Clean:8/10
Other:7/10
Staff: Firstly the CASHIERS give me mixed feelings. Some of the employees are super nice and some can be "miserable" or "rude". I had a girl who helped me with so much! She was super helpful and when my husband would get mad she was understandable and kept herself calm and nice. I also had a girl who was "rude" (not rude exactly but more of a rude tone) and that is definitely one thing I notice in customer service. I noticed there are definitely more happy employees than the "rude" ones, only had 1 or 2 of them be "rude/miserable". Love how some employees have lots of energy and smile and help.
I also have a punch card that I always forget and I noticed there is usually one employee that gives them out which is strange because they used to always give them out.
The employees that stand around watching the place also give me mixed feelings. I've had a few of them yell at my son (not in one day but over time) about the stickers (understandable because my son was 10 minutes passed his jump time and another time he lost it), running (this one isn't as understandable because i get its a trampoline park and it's for safety reasons but kids should be able to run in joy), and jump socks (our first time we didn't know we had to have them but they were super sweet about it and jump socks aren't expensive at all).
Parties: I understand there are tons of parties but my only issue is the room size. I also understand that it isn't entirely their fault but the rooms are very small. Only kids and a few adults can fit in it. But other than that small issue, the stickers are good and the times are correct, love how they announce when it's time to go to the room as it makes it easier for the adults, and definitely the deals we get!! We get a few pizzas (also added one last minute and they let us which is absolutely great!!) and arcade cards for everyone and other good deals. My daughter used to work at trampoline park in Maryland a few years back so I do understand how stressful things can be and especially parties.
Clean: This place is HUGE and for the most part is super clean! Kids can be very messy and I'm shocked they are able to clean this good for this big of a place!
Other:
1. we aren't allowed to bring food or drinks on certain areas which do make me mad as I can't enjoy drinking or eating as I watch my kid.
2. we can't bring in outside food which is insane because they online provide some drinks and snacks, no meals but SNACKS. definitely should change this rule.
Overall the place is fun and great for kids so I would recommend it. Thank you for taking the time to read this.
IF OWNER OF MANAGER SEES THIS PLEASE READ: i would definitely like to point out a few employees that aren't as kind or giving great customer service so if there is anyway I can email you about this then that will be great.
THINGS FOR OWNER:
1. definitely should make party rooms bigger
2. the bathrooms are wondeful as they have stools for kids (which is awesome) but would definitely make a bigger sign than the tiny one they have.
3. Couches are super comfortable and it's super cool that they have massage chairs, but definitely should get some more tables for the parties so adults can sit outside the room. read more