The initial experience I had was great, I had a great conversation with an older lady with glasses…read more Very professional and quick. Until I had realized I had left my jacket in the U-Haul somewhere, after I had left the location, asked the front desk if they had it. They confirmed and said that they would hold it in the office. When I arrived 2.5 hours before closing, the doors were locked, the lights were off, and my jacket was in a cleaning carts trash bag. That the employees used. (Also directly in front of a camera) It was disappointing considering how nice the front office lady was. I hope my review helps customers understand that some employees here don't respect your property!

Nena was super accommodating and helpful with renting us a storage and making it so that we could…read moredrop off our uhaul with ease after moving there from another city. The facility is also nice and clean. I definitely recommend them for your storage and moving needs.

If I could zero stars I would. This review is in regards to a rental that was picked up March 19th…read moreand dropped off March 20th. The rental was in place for a 15 foot U-Haul, to be picked up at 9am on March 19th at the Victorville location. We were promised that the 15 footer was going to be there. I had called 12:02pm, and was on hold for over 14 minutes. When the woman had picked up, I had asked if it was okay that we could pick up the 15 footer at 7am instead of 9am, she insisted that it would be fine and ready. That phone call lasted 16 minutes. When my husband and I showed up to the Victorville location at 7am Thursday, the 15 footer was not even on the lot. The gentleman told my husband that it wasn't a "guarantee" and just a curiosity. We spent OVER AN HOUR at this location redoing the reservation to a 10 footer. Instead of offering us a free upgrade for their mistake, they only gave us a $30 difference for a smaller U-Haul. Upon receiving the keys for this rental, my husband walked the lot 6 times trying to find the van with no luck. He went inside twice only to be told the van was on the lot. He then had to physically move a U-Haul out of the way HIMSELF, to get to the one we rented. That is absolutely ridiculously!!! The gentleman should have brought the van to us, if not he should have moved the other himself to get to ours. On our way, the tire pressure sensor broke, and there was oil leaking from the U-Haul. This in turn stained two driveways that we were utilizing at both residences, which we should receive some sort of compensation for. U-Haul needs to do better when it comes to inspecting their vehicles, because I can almost guarantee that it was leaking oil beforehand, and their customer service needs to be trained better. Instead of lying to us all, they should have be honest and said that size vehicle would NOT be available to pick up at this location. With our two parties involved in this rental, we will no longer use U-Haul for any of our future moves and will continue to tell everyone our experience and to steer clear of U-haul. Making another edit. After some back and forth, Edwin was able to make it right and refund the amount that was charged without consent. Thank you for making it right and I added one more star to this review. I hope this is a learning lesson in making sure you are clear with your customers, and make sure they understand everything.

I've tried to refill propane tanks and I've gotten so many excuses. This last time the MANGER,…read moreEDWIN INEZ told me he could only do 2 in a vehicle but Uhaul's website literally says you can safely carry 4 tanks. They're always so lazy to fill up the tanks here. Then said I couldn't fill it up because they have propane on them. I'm never going back here. There's another Uhaul around this location and it's much better.

The U-haul service behind Costco on Lorene is pretty good in my opinion. I would not only recommend…read morethem but use them again as well.

Been coming here for years always had good experience very helpful. Help you hook up everything to…read moreyour vehicle test the lights and make sure everything is good to go

James was very helpful and friendly. Place was clean and was helped right away. The return was even…read morequicker didn't even need to go inside. Will be renting our trailers here from now out. Thank you for the smooth rental.

The customer service was fine but they lied about where the fuel level was and it costed me 18$…read moreplease take photo records of fuel gauge so you are not ripped off like I was. I dropped off in the night drop so was definitely taken advantage of.

I have been going to them since pretty much they opened up. I always take my car there since I go…read morethrough tires like crazy ( my driving style) Well needed for four installed went there, and yes they charge a little bit more than most places, they are quick, attentive and always very professional. They have earned my loyalty many times over,

Very disappointed with the customer service. The staff was not helpful when I tried to get…read moreassistance with a warranty issue and seemed unwilling to work with me to resolve the problem. A business should stand behind the products they sell and make the warranty process easier for customers, not more difficult. Because of this experience, I would recommend that others consider going to another shop that values its customers and provides better support after the sale Also they are VERY overpriced!!! Wasn't shown the tire before and charged 65$ and was about 40% tread but can't do much about that since it was already mounted. BAD BAD SERVICE AND Avoid if possible.

The Entire Team is very Professional, Extremely Friendly and Dedicated to Providing Excellent…read moreCustomer Service. Sincerely, Julius Walker

This is by far the BEST Uhaul rental place in the area. I really appreciated their customer…read moreservice, which is a rare find nowadays. If I'm ever in the area again and need a Uhaul, this will be my first call.

Took over an hour to wait for a truck with no other customers. The vehicle was filthy and had…read moresevere signs of rust. Not a good experience!

I made the mistake of renting a truck here twice. Both times they did not have the truck I had…read morereserved well in advance. Both times they were not only apathetic, but unreservedly rude. Both times they were unwilling to assist me with getting a substitute truck rental or process a refund. Disorganized, abysmal customer service, and now months after the reservation they refused to honor I am still fighting unauthorized charges they made to my credit card. Do yourself a huge favor and get a rental somewhere else. The second time this happened I called U-Hall and they were able to get me in a better truck than the one I reserved with Budget, for a lower price, within 20 minutes.

Upfront with pricing. Very active with customers. A family feel from the owners, from the time you…read morearrive they make you feel welcome.

Bad overall service. Not a bad spot to go to. But I…read morereceived a service to do a diagnostic fee to check my car all around. A service I thought would give me some intel on my truck but nothing was told at all. I took my truck to my normal house mechanic and he told me way more info and upcoming services needed etc. While here I pay 100$ for absolutely 0 information. Not happy with my service here. They also tried to say for 75$ more we can do further diagnosing. Yeah no thank you. Lady at the front was nice. Mechanic's seem nice as well. Clean shop. Iffy on mechanics knowledge and how good they are at finding actually solutions. A lot of "it might be" or "I don't know but looks like". Nothing concrete. Just my take.

When you are looking for good helpers these guys are awesome. The amazing and super quick response…read morefrom Chris saved me from having to postpone clearing out a storage unit. I got same day assistance. Truly appreciate their service. I'd use them again in a heartbeat!

They responded quickly and were available. They assured us of all our project needs. Very…read moreprofessional in their communication. Provided options and worked with our schedule.