If I could zero stars I would. This review is in regards to a rental that was picked up March 19th…read moreand dropped off March 20th. The rental was in place for a 15 foot U-Haul, to be picked up at 9am on March 19th at the Victorville location. We were promised that the 15 footer was going to be there. I had called 12:02pm, and was on hold for over 14 minutes. When the woman had picked up, I had asked if it was okay that we could pick up the 15 footer at 7am instead of 9am, she insisted that it would be fine and ready. That phone call lasted 16 minutes. When my husband and I showed up to the Victorville location at 7am Thursday, the 15 footer was not even on the lot. The gentleman told my husband that it wasn't a "guarantee" and just a curiosity. We spent OVER AN HOUR at this location redoing the reservation to a 10 footer. Instead of offering us a free upgrade for their mistake, they only gave us a $30 difference for a smaller U-Haul. Upon receiving the keys for this rental, my husband walked the lot 6 times trying to find the van with no luck. He went inside twice only to be told the van was on the lot. He then had to physically move a U-Haul out of the way HIMSELF, to get to the one we rented. That is absolutely ridiculously!!! The gentleman should have brought the van to us, if not he should have moved the other himself to get to ours. On our way, the tire pressure sensor broke, and there was oil leaking from the U-Haul. This in turn stained two driveways that we were utilizing at both residences, which we should receive some sort of compensation for. U-Haul needs to do better when it comes to inspecting their vehicles, because I can almost guarantee that it was leaking oil beforehand, and their customer service needs to be trained better. Instead of lying to us all, they should have be honest and said that size vehicle would NOT be available to pick up at this location. With our two parties involved in this rental, we will no longer use U-Haul for any of our future moves and will continue to tell everyone our experience and to steer clear of U-haul. Making another edit. After some back and forth, Edwin was able to make it right and refund the amount that was charged without consent. Thank you for making it right and I added one more star to this review. I hope this is a learning lesson in making sure you are clear with your customers, and make sure they understand everything.

I reserved a furniture dolly along with a 15' truck and was told there were no dollies available,…read moredouble booked the truck despite the fact that I reserved it the day prior and received the truck with only 50 miles left (almost on E). I notified the employee that helped me and was told I would get a $21.60 "discount" if I returned it with a quarter tank. I obviously didn't do that due to the fact that in order for me to achieve this I would most likely be spending close to if not more than the allotted discount I would be getting making said discount a wash or a straight loss. What did they do to remedy this issue, they charged me almost $30 for not dropping the truck off with a quarter tank despite informing them it wasn't received with the "guaranteed" amount of gas and failed to tell me they would charge me for not returning it with more gas than what it had on pick up. If I could get 0 stars would.

I can't speak for the other reviews but I have been coming here for various items for many years…read moreand found the staff to be very personable and helpful. One time I needed help moving a refrigerator and one of the guys came out to help me.

There customer service sucks! I've been here a couple times. literally when I go there's something…read morewrong or not working. It doesn't matter if you reserve it, I don't think they understand the word at all to be honest! I advise you all to find another U-Haul service that can actually have empathy and emphasize with you and your needs!

James was very helpful and friendly. Place was clean and was helped right away. The return was even…read morequicker didn't even need to go inside. Will be renting our trailers here from now out. Thank you for the smooth rental.

The customer service was fine but they lied about where the fuel level was and it costed me 18$…read moreplease take photo records of fuel gauge so you are not ripped off like I was. I dropped off in the night drop so was definitely taken advantage of.

Very disappointed with the customer service. The staff was not helpful when I tried to get…read moreassistance with a warranty issue and seemed unwilling to work with me to resolve the problem. A business should stand behind the products they sell and make the warranty process easier for customers, not more difficult. Because of this experience, I would recommend that others consider going to another shop that values its customers and provides better support after the sale Also they are VERY overpriced!!! Wasn't shown the tire before and charged 65$ and was about 40% tread but can't do much about that since it was already mounted. BAD BAD SERVICE AND Avoid if possible.

Great Spot! Super Friendly and I felt their honesty. He…read moredidnt offer me anything i didn't need but took care of me and they were super quick.

The Entire Team is very Professional, Extremely Friendly and Dedicated to Providing Excellent…read moreCustomer Service. Sincerely, Julius Walker

This is by far the BEST Uhaul rental place in the area. I really appreciated their customer…read moreservice, which is a rare find nowadays. If I'm ever in the area again and need a Uhaul, this will be my first call.

Took over an hour to wait for a truck with no other customers. The vehicle was filthy and had…read moresevere signs of rust. Not a good experience!

I made the mistake of renting a truck here twice. Both times they did not have the truck I had…read morereserved well in advance. Both times they were not only apathetic, but unreservedly rude. Both times they were unwilling to assist me with getting a substitute truck rental or process a refund. Disorganized, abysmal customer service, and now months after the reservation they refused to honor I am still fighting unauthorized charges they made to my credit card. Do yourself a huge favor and get a rental somewhere else. The second time this happened I called U-Hall and they were able to get me in a better truck than the one I reserved with Budget, for a lower price, within 20 minutes.

We had our Ford Escape brought to them after an unfortunate event. The car was "flat towed" behind…read morean RV. We learned you can't do that on an AWD Escape. Every rotating part: transmission, axles, differential and even the ring gear/ flex plate were damaged. Ouch! What made the whole situation bearable, was the outstanding job that was performed by the front end staff and technicians. We were able to locate all the parts in a timely manner. There was excellent communication every step of the way. We are very satisfied with Valley Transmission, and the car is as good as new!

Upfront with pricing. Very active with customers. A family feel from the owners, from the time you…read morearrive they make you feel welcome.