Slow service ! Customer service with these people is the worst . The suppose days they are open…read morethey never answer the calls . Everytime I call sounds like they work out of home . Probably reason why they don't ever pick up .

This place does not answer at all , been trying to move in for days now . Paid all fees did e sign…read moreand when I call to have info changed they send the wrong e sign . they purposely don't answer the phone . You simply can't get any help from them what so ever

Nice professional storage place. Laurie's the best. Helped and answered all the questions. Left a…read moreHappy customer

From the owner: Nova Storage is the most affordable storage facility in town with a compassionate, skilled staff…read moreand great customer service. We're proud to provide quality storage services and units to communities nearby. When you decide to store with us, all of your basic storage needs will be met. You're able to drive-up to your ground floor unit and get your belongings in and out whenever you need. They're perfectly sized to fit most vehicles, big or small. Nova Storage is also locked down and secured, 24/7. Our facility is also enclosed by a fence and gated with keypad entry.

I had some questions one was about my lock when I called the office the staff was very helpful and…read moregave me the information I needed Thank you for all the help

Rude people. My daughter rented there and her and the ex had an ugly break up and she requested his…read moreremoval and they said "you need a second person," so she added me and I showed my ID for verification purposes. They then asked for a credit card (I refused to give it). The man who works there wouldn't even shake my hand. Classless!

I've had my stuff here for a little over 3 months and its been great. Byron has been really helpful…read morethroughout and has been super accomodating. I feel like my stuff has been safe even through the colder weather we've been seeing lately. For ease of use and customer service highly recommend

What seems to be a clean facility is not. I just took out my belongings after 6 months and there…read moreis rat droppings everywhere in my unit. Question: what do we pay for if it says in the contract that the storage unit company isn't liable for anything literally anything. Their not liable if someone breaks in. Their not liable if there is a fire. And their not liable for rat infestation. So essentially were paying them for literally a 12x12 sq ft piece of land with for walls and hope. Of course these contracts are pretty relative to any storage company not just direct. I admit I'm ranting but ultimately its disappointing that I can't hold anyone accountable for finding rat droppings all over my belongings. Update: management rectified the situation and refunded us a portion of our rent. I upgraded my rating from 2 to 4 given the situation. Not a five star because regardless there was rat droppings in our unit that ruined our furniture.

James was very helpful and friendly. Place was clean and was helped right away. The return was even…read morequicker didn't even need to go inside. Will be renting our trailers here from now out. Thank you for the smooth rental.

The customer service was fine but they lied about where the fuel level was and it costed me 18$…read moreplease take photo records of fuel gauge so you are not ripped off like I was. I dropped off in the night drop so was definitely taken advantage of.

I've had two different storage units at this location. This location frequently offers discounts…read moreand seasonal promotions, so it's been good for me. This location is gated, and you're provided with a code when you sign up. Also, the location provides security cameras throughout. There are multiple signs posted for a speed limit of 5 mph, which I think is great. It's nice for us to carefully and thoughtfully make it to our storage units. It's good to be respectful of the property. This is a pretty large self-storage facility. There's space for RVs, boats, and cars. The employees are always very friendly, even if there's a long line. My interactions with them overall have been very positive. I occasionally notice litter around the facility, but overall, the premises are kept relatively clean. They recently did some asphalt maintenance. They sent out emails and contacted us to let us know what was happening. We had plenty of advance notice, which was very professional. I like that I can pay online, pay in advance, and I can set up autopay. Overall, I believe it's a good value. The biggest thing I've noticed with my unit is that it gets pretty dusty, so I recommend the appropriate covers for furniture or mattresses. Even with the door closed and the unit being slightly elevated, the dust still gets into the unit. I decided to elevate my items this time and put them on metal shelving racks, and have a storage design of sorts. I didn't do that before, but since I've had many storage units over my lifetime, I've learned that elevating your items is better than leaving them on the unit's floor. Overall, I'm very pleased with this facility.

This place is Rat infested. All of my stuff got ruined here. I am going to go back in for a few…read morethings that are dear to me and I am hoping they are still good. The prices here keeps going up ,but they cannot even keep your thing in the shape they were when you put them in there.

They are the worse. I scheduled a move and get to the store with my u-haul truck loaded and I can't…read moreget in as the code that was given to me was not recognized. The office is closed on Sundays, so I call the number for help they tried to troubleshoot to open the gate, that didn't work either. They told me I would need to come back the next day when the office was open. I have my U-Haul truck full of stuff and the truck rental was for one day. I had to go find another storage place to store my things. And as I get there's a lady checking the area due to someone broke into her unit. I do not recommend this place.

Rat infestation/Poor customer service/ Do not rent !…read more Rat infestation/Poor customer service/ Do not rent ! Rat infestation/Poor customer service/ Do not rent !

So far so good. It is a storage place…read more Kinda sucks that you can't don't have access your stuff on holidays, but, whatever... Just a heads-up, you have to punch your code in 17 times to get through the gate.

I got a call that my lock isn't on my unit, I go to my unit and see that there is someone else's…read morelock on my unit but also BROKEN along with a lock that right space put on themselves. I'm currently waiting for the office to open so I can find out what was stolen from my unit. DO NOT GO HERE now I'll be filing a police report and contacting my lawyer because we were reassured by someone in the office that my unit is safe, that the camera works and they have security that makes rounds. What a joke of a business.

This facility lets people live inside the complex! We had our rig broken into twice in less than…read moretwo months and both times something was stolen AND this past week (maybe even longer. We dropped it off 2/15/21 and we were called about the break-in on 3/16/21 so who knows how long this guy was in it) someone was living in it! We found deodorant and wipes inside and things thrown everywhere! And now, an officer was shot and injured (3/23/21) from the suspect who was living in the facility (probably living in our rig)! Supposedly the cameras only go back seven days and they just hired 24 hour security. Of course they did, right after our rig was broken into

Prices are very reasonable, the place is very clean; I feel very confident leaving my belongings…read morethere. I have my belongs stored for over 4 months and I downsized to a smaller storage. Sally is not only helpful, but was super nice. She made me feel like a person not just a storage person. She was extremely nice. They all were. I definitely give a BIG 5 STAR!

Simply the best! Located in the heart of Victorville. Clean, all drive up units, great staff! They…read morehave brand new units! You can rent UHauls. Plus, best rates in town!

Heather's customer service was amazing!!! Very friendly helped me to get a bigger truck also helped…read morewith changing my storage unit. Would definitely recommend Anacapa storage