I'll start by saying the facility itself has potential to be very cool, but the staff and owner are absolutely terrible. Me and my kids (1 & 4 yo) were visiting family for a birthday that was being held there.
As stated I have a 1 yo and they love to jump, but obviously I'm not gonna let her just free roam by herself. I explained that I had no interest in jumping but that I wanted to accompany my 1 year old to make sure she was safe. I told the owner multiple times that I would not jump but needed to be with my baby and she said that I could not go with the baby (despite the website saying otherwise). I didn't want to make a scene over it so I just bought myself a ticket (even though I was included in the party roster and should have been covered).
And then my sister (the party host) lost her expensive and sentimental bracelet in the foam pit with roughly 30-45 min left on our jump time. We spent that time looking for it before even notifying them of it. After that they gave us 15 min to look and I don't know if you've ever had to look through a foam pit for something but it is nearly impossible. We even asked if we could come in after hours to do a proper look, to which the owner said we could have 15 min after they closed, which is nearly impossible (We would not have put this much effort if it was not a sentimental piece that was literally worth $1000 if not more). Not to mention but it was dead when we went, just a handful of other guests were there since we were there midday.
While looking through the foam pit it was absolutely disgusting. There were lost socks, bandaids, food remnants, and sticky substances coating the blocks and the bottom of the pit. They claim to clean it either weekly or monthly (different employees and the owner said different things with one employee saying it's never been cleaned since they've worked there) but I would be genuinely surprised if they ever clean the pit. It's a straight up bio hazard and you couldn't pay me to go in one again.
After being unsuccessful in finding the bracelet they said that they would give my sister a call if it was found, but after the way they were treated and the owners attitude I highly doubt that would happen if it's ever found.
This place could be really cool, but the owner needs to work on customer service and just outright communication skills. After reading other negative reviews, they clearly do not know how to accept faults on their end. They leave comments on the reviews trying to disregard, refute, and lie about customer experiences (and I'm sure they will do that with this review as well, which is just straight unprofessional ). Hopefully they get new owners that can take accountability and improve customer experience. read more