I placed an order through My Cabinet Hardware with Notting Hill for two Dianthus cabinet pull knobs. This order was placed on 8/12/26. I reached out to the coordinating vendor on 8/24/26 and they said that my products would be finished in roughly 2-4 weeks. At the three week mark (8/31/26) I followed up and was informed that Notting Hill "has run into significant issues with the plating. To sum it up, the plater had to remove and replace all their finish tanks. They are now back up and running and working trying to get caught back up. Notting Hill is expecting to have your hardware complete and ready to ship out on 9/23."
I reached out on 9/21/26 to confirm that my products would be shipping timely on 9/23, as promised, and the coordinating vendor reached out to confirm. They have called multiple times and have sent e-mails from 9/21/26 to current (9/25/26) and Notting Hill has refused to respond to e-mails or phone calls. I have also reached out to Notting Hill twice - once on 9/23/26, which was the given ship date - and again on 9/25/26, and I have not received a call back.
Clearly the company is ghosting both myself and the coordinating vendor for this shipment. Do not order from this company; non-responsive and holds your money hostage for months on end. read more