A wonderful magic show inside the Grand Sierra Hotel & Casino…read more I was looking for something to do without leaving the hotel for a major conference. I saw that they were advertising this show...and I like a good magic show. It did not disappoint. The sleight of hand and on-stage demonstrations were incredible. I was still banging my head of how they did it or maybe it was the cocktail at the bar that was playing tricks on my mind. As a guest of the hotel, I had a 20% coupon and promptly used it at the ticket office, though I think I should have picked my seat better. Nonetheless, I was in the second row and I was able to get a good look of the magic up close. If you arrive early, you can hang out for Happy Hour, they had some unique drinks including the local standby beers and cocktails...and mocktails for those attending the all-ages show. I recommend seeing this show on a Friday or Saturday night if you want a bit more rambunctious, racy show.

Last Friday night we went to the White Rabbit Theater. We got there 3 minutes before happy hour…read moreended so we got 2 specialty drinks for $20 instead of $18 each. I wish I had ordered two. After happy hour ended a bud light and high noon was $18. I can't believe they turned the old movie theater into a magic show theater. I sat there thinking about all the movies I saw at the Hotel and the first time I had a drink in a movie theater so long ago, 1989. It was fun in the bar prior to the doors opening they have a magical experience for adults and kids to set the mood for the evening. Tracy the bartender was awesome! She also works at Blitz during the day. She has the kindest soul and such a people person! It was like I had known her for years. They have a box office where you can purchase tickets. Very hard to hear the gal! They definitely need a microphone to speak to each other. If you think you're going to save a few extra dollars on those service fees - you may have to think twice, just purchase on line. It's much easier. Also, they have a snack bar with fresh popped popcorn $9 -$13 and huge pretzels $14. Chase Hasty and his wife have traveled around the world to over 25 countries sharing their magical talent and ballet dancing skills. My favorite part of the show was when Chase brought out a locked box and Hoisted the box with a rope up to the ceiling and told this guy to watch the box. Later in the show they opened the box, it was a pretty impressive trick!!! One not to be forgotten!! It's a small production but well thought out with couple extra dancers and costumes changes. I love that Chase, picks people out of the audience to help with the show. Maddox was a return kid that had been practicing his magic and Chase let him perform in front of the audience and what is that called "That's Magic!!!" It's nice the performers will met you afterwards in the hallway to have pictures and ask questions. It's a great family night or you can come to the later show at 9pm for a little more risky nocturnal show. I'll have to save that one for another time!

My friend and I went to go get tickets at the Grand Theatre, inside the Grand Sierra Resort &…read moreCasino...the GSR. We walked up to the counter and Cohen was there to help us choose our Brit Floyd Tickets. This will be my 3rd year, but the music is so great, I bought two nights so I could hear The best of the Wall one night, and my friend and I will see The Dark side of the moon the last night. Wow! I am over the moon. It was so easy and thank you Cohen, you made this a Five Star ticket buying experience with your exceptional customer service. See you on The Dark side of the Moon, in June. Living my Best Life at the GSR. Julie A

The Grand Theatre is nice and it is hard to find a bad seat. It's not extremely disability friendly…read morebecause most seat can only be accessed by climbing stairs. The seats aren't real comfy either. But the shows are amazing and the acoustics are great.

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

Went for my little brother's birthday and everyone had a blast. It was clean and the staff was…read morekind. Zero complaints

It was our first time at the fun quest at gsr. Although we did get lost because signs aren't very…read moreclear where to park as the casino is big- I found someone with a badge and they were kind and very helpful on how to get there. It is under construction right now so parking is also hard to come by so we had to park far but they offer valet that I might do next time! We went here for a birthday party and it was one of the best parties we've been to! They offered laser tag, drinks, food and cake, goody bags and arcade games. At the end we also got to pick out prizes and everyone had 500 tickets to choose something. It was so much fun for my kids and we will definitely be back!

GSR Poker just add a list of new promotions. Nothing in their list will entice anyone to play…read morethere. They are the only poker room not to give their players any tier points. You can earn a diamond elite card at Ceasars by just playing poker. You can earn other high player cards at all the other casino poker rooms. GSR poker need to give the players at least 35 tier points per hour of play to get anyone to play there. Remember, poker players bring their wife's, family and friends with them who play the slots. The residual value of poker players is rarely counted.

poker tournaments are bad, fees way too high... payouts at PeppermI'll are 2x as high for same…read morebuyins

Glad they brought the awful awful back to Reno! I used to drive up from San Jose for the weekend…read moreand the awful burger was a must. When I heard they were back at Baldini's I had to get it! The service was great but took awhile to get the burger. I like how they stack the box and give an extra box of fries. I'll definitely be back

Welcome to Baldinis: Where the worst things happen…read more The only reason they are getting two stars is for the food. DO NOT COME HERE TO GAMBLE AT ALL COSTS. Period. I've been here at least 20 times and every single time they widdle down your money and you will leave with nothing you came in with. Slots are horrible, Keno never hits, not sure about video poker but I'd be willing to bet (with a much better chance at winning than if I were to bet anything here) that the poker is garbage too. Standard service, not anything to write home about. This is clearly a hang out spot for people that are already poor and Baldinis makes good and sure they stay that way. You know how you walk in a casino and hear or see lots of people hitting jackpots? Not this place. Just people chain smoking to calm their anxiety of getting robbed once again by the infamous Baldinis. Terrible casino. They will try and hook you with promotions but they are only to get you to show up and feel like you have a chance at winning something but you will indeed win nothing so save yourself the headache and go somewhere else. Of all the Casinos in Reno/Sparks the places that hit the hardest have proven time and again to be Sierra Sid's (right down the street on McCarran) and Peppermill. I've given this place too many chances to redeem themselves but I always walk out of here irritated. They don't even give you small wins on any of the machines to break you in at even or slightly above. Every machine is the same thing: win slightly less than you're betting to chase a dragon that does not exist. Food is notably priced but again that's the only reason I'm giving 2 stars. As a Casino this place is more than deserving of a full Zero Stars.

I recently got a massage from Tatiana at Bliss Holistic Center…read more It was wonderful I highly recommend it. I went there a ball of stress and as soon as I got on the table my stress melted away the room was very cozy and inviting. Tatiana has a gentle but also firm touch and she incorporated sound healing and Jin shin energy work along with ashiatsu, which is Thai massage where she walked on my back and it felt amazing. After my massage I used the steam room where salt scrub is provided. I felt amazing the rest of the day! Check out Bliss Holistic Center, they also offer dance classes, yoga, sound healing and other fun activities

What a rush! I attended a Buti Primal Movement yoga session with Kalaa and it was SWEATY, in the…read morebest way. Located off of Kietzke, you'll find a cute white building with a giant mural that says "Reno" on the back side. After parking in the parking lot located behind the building, you'll enter the back entrance into the lush courtyard where you'll see a black metal staircase to the right. The staircase will lead you to the Bliss Holistic Center. I have done yoga many times before, but this was the first time I was able to experience Buti. It felt like a mix of dancing, Pilates, yoga, and anger management. Perfect for all able bodies, and in my opinion, a great way to break out of one's shell to build confidence with their body. After the powerful yoga session, we were able to enjoy a peaceful sound bath given by Tatiana. The sound bath allowed us to go on a deep journey within, something we all need to do more often with this crazy world around us. With the sound baths you can also add mindful hands-on enhancements that will "help you sink deeper into your body allowing the mind to heart connection." Check out their website for their available classes, like Belly Dance Fusion, Sound Bath healing, Buti Yoga, Guided mediations, spa offerings, and more! Save by bundling and continue to support local!

These folks are a flash from the past with kindness and knowledge. My wife and I have been going…read morefor about 3 months. Instructors conduct after lesson briefings and inspire having fun with improvement. Instructors know the movements for both male and female so they can show how it's done. Above all, they are so nice and professional. Tracy and Blayne......

With both of us having two left feet, my fiancé and I knew we wanted to take dance lessons for the…read morefirst dance on our wedding day. Two of our friends had taken lessons here for theirs and gave us a gift certificate for two 20 minute lessons here. When we came for our first lesson, we were greeted enthusiastically by Corina and Aiden. They were very professional and fun. And at the end, they sit down with you to give feedback as well. We enjoyed our mini lesson but the only thing that kept us from coming back for the rest of our lessons is the cost of their packages. They were double our budget. If you have time for group classes and are here just to dance - then the packages might not be too unreasonable but since we only needed some guidance for an event, we couldn't justify spending a few hundred for a couple lessons.

Ambience is Perfect, the down side is you can't enjoy a cigar & a drink while sitting in this area.read more

I love staying at GSR in Reno. Unfortunately, William HIll always ruin my love for sportsbook. I…read morewent there with two friends last Sept 21, 2024. We had a streak of luck and won three straight games. Upon cashing our bets, we were told that we have already reached more than $2000 in wagers and were not allowed to bet anymore. They also made it difficult for us to cash out our winnings. We had to go to other WH locations to cash it out or wait until WH closed so we can cash out our tickets at the casino cashier. Last superbowl (2024), my players card was rejected and was not allowed to play unless I sign a tax form. I have been filling up the same tax forms everytime I go there and it takes 2 days for them to process it and was not allowed to play until completed. WH is just horrible. I hope they disappear from this business. William Hill I guess is for small time gamblers.