Love this place. Food is fresh and tasty, staff is very attentive and pleasant. They keep me going almost every morning. Without them I will definitely will be less productive! :) Keep up doing a great job! read more

I've been a customer here for nearly ten years and have always liked supporting this local business. Unfortunately, repeated order mistakes and the way they've been handled have made me reconsider coming back. I've ordered by phone, through Uber Eats, and now through their own app, and I've received incorrect orders multiple times. With my latest order through their app, I waited over an hour only to receive the wrong sandwich. I'm lactose intolerant, so I couldn't eat what they sent. When I called, there was little sense of urgency or concern. I asked for a replacement or a refund if they couldn't deliver another sandwich. After calling me back, they told me to give the untouched sandwich back to the driver and that they would bring a replacement. The corrected sandwich eventually arrived, but the driver made a point of telling me he wasn't the one who delivered the incorrect order. He also told me he doesn't get paid for these types of deliveries when orders are placed through their app. I explained that my complaint was about what had been packaged and sent out. Their arrangements for paying drivers are something they need to address internally. I shouldn't be made to feel responsible for using their own app or asking them to correct a meal I paid for and couldn't eat. During a previous incorrect order placed through Uber Eats, a driver said the mistake wasn't their fault because I hadn't called the store directly. He also made an offensive remark blaming the mistake on the cooks being Mexican and supposedly unable to read English. That was completely inappropriate. My brother later raised that incident with someone at the storefront whom he understood to be the manager or owner. I've worked in coffee shops that prepare sandwiches, and I understand that mistakes happen. What matters is checking orders before they leave and responding respectfully when something goes wrong. Replacing the sandwich was appreciated, but the defensiveness and blame made the experience unnecessarily frustrating. They need to get it together and put a better process in place. Incorrect orders waste customers' time, but they also waste the business's food and money. Getting orders right the first time benefits everyone. After nearly a decade of supporting this establishment, I'm disappointed that these issues keep happening. I want to support local businesses, but customers need to feel that their orders and concerns matter. These repeated experiences have cost them a longtime customer. read more

First time here, got a mini bagel with butter. It's 9:33 in the morning figured this would be very fresh. Definitely not, tastes like it was from yesterday. very disappointed! Server was very nice & friendly. read more

Not Just Bagels - Mini Bagel - Bagels Near Me - Staten Island, New York

Not certain why it took 10 minutes to be acknowledged. Especially when there were only two customers and 5 employees. Perhaps it was because one of us had more melanin? Finally acknowledged by someone from the BACK of the store. Apologetic and reprimanded the other 4 for not paying attention. However, attention was being paid. Just not to me, to a muscular dude who a worker was flirting with. Yea, she saw me. Yes, she ignored me. Yes, she took his order and did not address me. Sadly, my carb fix was not met. The bagels were hard and the bad taste in my mouth was already there. I will not be back read more

Got a bagel this morning with cream cheese felt like it was a day old, not fresh, cold, small and overpriced. Service was very nice though . read more

UPDATED: For me it wasn't my favorite bagel. My bagel although fresh didn't have that chew or crust you usually find in a bagel. That's my opinion. The store is immaculate though. Super clean and newly updated it seems and I'll give them credit for that. Coffee was 10/10. Strong, hot, and made perfectly. read more

Ordered breakfast for the family. I got a sesame bagel, a mini bagel with cc and lox, chicken wrap, turkey and cheese on a roll, chocolate chip waffle and cheeseburger. First I asked for the bagels to be toasted and they weren't. Second if you threw the bagel at the wall it will dent the wall. The bagels were so hard and didn't taste good. The wrap and cheeseburger sucked. The only good thing was the turkey and cheese roll and the chocolate chip waffle which my kid liked. Oh and the coffee was good too. read more

I used to love Not Just Bagels, but my recent experiences have been really disappointing. The bagels are still great, but the rest of the food has gone downhill. The bacon was soggy and greasy, the eggs didn't even taste real, and even the coffee tasted off -- like raspberry or something, probably from not cleaning the machines properly. I ended up throwing everything out and stopping at 7-Eleven just to get a coffee. I brought my concerns directly to the owner, but instead of really listening, he brushed it off with a quick "Thanks for bringing it up" and defended the food because he cooked it himself. As a business owner myself, I found that response really disappointing. It's a shame because this used to be one of my favorite spots, but $18 wasted and poor customer service says a lot. read more

This is a very good spot right off of Hylan Boulevard. They seem to have a good selection of sandwiches and their coffee is pretty good. I ate this Mediterranean sandwich when I went because I wasn't craving meat. It still turned out to be pretty damn good. I'll be back. read more

Coming here for 4 yrs now and have been getting breakfast before heading out, good food and coffee.

This one of the few places that has mini bagel. The spread is delish. Get there early cause they close by 330. People are friendly and the whole place is very clean read more

Corner spot, pretty busy during the day and for a good reason. "Not just bagels" indeed, pastries, coffee and sandwiches to order, quite a large selection of items. Take your time to figure out what you'd like as there are many options and you can mix and match pretty much everything. They also have a lot of seasonal items for most holidays. Highly recommend. Will be back few times while I'm here. read more

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They never disappoint! We have ordered over the years catering from them for our office and they have always come through. Everything is always fresh and delicious. Even yesterday, we had to place a last minute catering order that was fairly large, and they were more than accommodating towards us and came through last minute. Colleen who answers the phones is such a sweetheart and pleasure to speak to. We will always support our local businesses and look forward to many orders from them. read more

This place is terrible . The woman worker today is rude and arrogant. She constantly rolls her eyes and thinks she is better than everyone. Wake up lady you're a 50 something year old with Botox wearing makeup and a cut shirt get over yourself plus . The bagels are always stale and the prices and ridiculous. read more

I ordered a sandwich then when I looked it was on the wrong bread I kindly asked if they can remake it and it was ok if u got it confused maybe I said it wrong then the owner had a attitude when I was being very nice then u yelled at me to tell her what was on the sandwich when I was eating it there were jalapeños knowing I was allergic so I will never go back now I never had a problem with anyone else at this shop every one else is very kind read more

I needed to cater a breakfast and was kindly assisted by Danielle who helped me go over the menu and placed my order. I was able to place my order in less than 24 hours and this was very helpful. The prices are budget friendly and the food is fresh. For some reason I assumed the bagel tray came with cinnamon or blueberry bagels but it's more on the savory side. All in all, the office enjoyed everything down to the cream cheese tray. read more

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Really disappointed in the service and conditions of the establishment. I was ordering for 5 people, but every time I ordered an item the woman assisting me would walk away. She messed up every part of my order and I had to repeat it three times. She seemed annoyed to have to help me. I checked my order at the end after a couple of mistakes to make sure everything was correct but still something was wrong AND she gave me an attitude for wanting to check. While waiting for my food I noticed that none of the dairy items were refrigerated and I had just ordered a latte. I threw it out when I got home. I'm not sure if it's the new management or just the woman that helped me, but it was a terrible experience. read more

Not Just Bagels - Dairy just sitting out in a hot environment. - Bagels Near Me - Staten Island, New York

I came here and ordered a bacon and cream cheese bagel and was mistakingly given a bacon egg and cheese (which is more expensive). When I returned to the store to ask for the correct sandwich I was given attitude and a stale bagel, not to mention they refused to refund me the difference. Horrible service and customer service. I would recommend going to one of the other bagel places in SI instead. read more

The place was great and friendly. The owner is a true gentleman to police officers and the community. They might need to hire new people who take the orders. I asked for bacon sausage eggs on a bagel and got cheese and sausage on a bagel read more

Nasty Nasty Nasty....... You would think new owners would bend over backwards to get your loyalty. Not this place. On top of the bagels being sub par the owner is nasty and could care less if you came back. Recently asked the owner if I could post a lost dog flyer in his window and he said no I don't like dogs!! I said this is how you treat customers especially after you just opened. He just smirked and shrugged. Plenty of bagel stores on the Blvd steer clear of this one. NASTY NASTY NASTY read more

Amazing food and perfect hospitality Combined. I promise you will not be disappointed and I strongly recommend at least once to try the French toast. read more

Server was very rude... I'm new to the area and thought hey this place looks good. No one was in the store so i started browsing around. The girl in the front with the glasses was very nice, greeted me and ask if i needed help. I asked for a menu and proceeded to browse through. Not a minute after the lady in the back came around and asked am i ready. Obviously i was not then she said i was taking too long with the menu. Never have I ever been yelled at for taking too long to read the menu. Not even going to waste my time.. so i left. read more

I'm leaving this review so that maybe this place can use it as feedback to better their customer service. I run a few businesses I deal w customers all day every day never have I ever caught an attitude w a customer or shrugged my shoulders when a question comes up... I'm not from around there but they were close to my customer So I placed a last minute decent size order about more than a dozen bagels, some muffins, fresh lox bagel and so on...A very nice girl took my order after placing me on hold 3-4x bc maybe she was new I don't know, not a big deal.. Although I usually don't specifically ask for cream cheese and butter when I place a huge bagel order bc most bagel places that I've dealt with in the past, about 2-3x/week I do this, include that when you place a large assortment of bagels, I felt the need to specify bc I got the gist on the phone that this would be a mess. I also didn't mind to pay ahead of time not a big deal... I get there they're like you didn't say you need cream cheese, I'm like I specifically told the girl on the phone I need cream cheese I'm not going to go anywhere w bagels w no cream cheese or butter am I out of my mind for assuming? Maybe...so then I'm like fine I need cream cheese they're like how much I'm like I don't know enough for 20 bagels they stare at me like I have 3 heads then I get charged $27 for 2 pints of cream cheese and butter...they're pretty expensive too.. They just threw 20 bagels in paper bag w no covering nothing, I didn't like that. Again, usually bagel cafes place the bagels in a nice container some cream cheese in the middle... I'll put that on the fact that maybe they just threw bagels in a bag bc I placed the order last minute... Also, the person that asked for the order of Chicken salad said it didn't taste fresh and she ended up throwing it out. First and last time here... read more

Arrived about 630am and had a few people ahead of us. The two working behind the counter, though friendly were fixated on serving one person at a time. A line formed behind us and people actually walked out due to the slow progress. The food we ordered omelletes and bagel sandwiches were freshly made and very good. We obviously lucked out with our timing or we also may have left. Bagel maker in back kept replenishing any near empty baskets with freshly made bagels. Plenty if choices, full deli counter. Enjoy! read more

Not Just Bagels - Bagels Near Me - Staten Island, New York

The only reason I gave two stars is because the bagels aren't actually bad whatsoever however I don't know if it's just me but every time I've come here I'm treated like I'm an inconvenience of a customer. Constant eye rolls and huffing and puffing during the order process. I walk out of here with my mood ruined over and over. Thank you but I'll take my business elsewhere. read more

First off I ordered 5 bagels over the phone for a pick up. The girl tells me I need to give a credit card number in order for the order to be placed. So I gave my credit card number thinking that they put just a hold on the card! When I walked in there to get my food it had been paid for already and put on my credit card. The girl behind the counter was rude and told me that I had paid for it over the phone when I didn't know that I paid for it over the phone. The Place look drab and dark and the parking lot is congested. My son complained that his bagel was really salty and I found my food to be salty also. Bottle line this place sucks!!! If you want to waste your money and shit food and shit service then this is the place for you read more

Horrible service. Plus the food isn't great for the trip here. I wouldn't recommend this place.

I would give this place no star TBH. I walked in with my bf and we gave a very simple order. The young lady who took our order grabbed the wrong bagels and blamed us! In fact she didn't raise her voice, SHE SCREAMED OUT WE SAID EGG BAGLES!!! I assure you, this is false. If you can't hear the clients, then maybe turn down the music, write down the order, and repeat it clearly slowly and there wouldn't be people such as myself, leaving this place in the dust. Advice to MGMT: Retrain your staff. There are bagel spots a dime a dozen on this island. You aren't anything special. People just want their food without the hassle of eye rolling, staff screaming at you, and people treating you like the dirt the construction site is leaving around you. Until you allow google reviews again, and I see everything is much better on your end, I will not be going back. EDIT: After being contacted by two people from this establishment I want to post my response here. Please note there is some serious overlap from reviews over 2 years ago as well: No one was talking about the food. It was the CUSTOMER SERVICE! The lack of professionalism. I should not have to speak to a single manager if your staff was properly trained. I know what words came out of my mouth. Your girl took the wrong bagels and threw a fit for anyone to see it. A fit. At the customer! Over bagels! Make it make sense. Also customers do not have to introduce themselves. It isn't our responsibility to bring attention to you your staff's short comings. Again, We went elsewhere with no issue. Be accountable. read more

The owner should be ASHAMED. Look at the reviews about customer service all the way from 2019! You obviously have learned nothing. And with the new remodeling you failed to remodel the way you treat patrons. You don't want business you want to continue this facade that you are somehow a superior bagel spot on a street with literally dozens of different bagel places. Guess what you're food is not good enough to excuse your employee's disgusting attitude. And especially during times of Covid when small businesses are dying left and right you would think a private owned establishment would treat customers with the tiniest bit of care. Your service is bad and you should feel bad... read more

French toast and avocado toast for 30$ way over priced sorry never again we'll I spend this much for plain Jain .. FYI side of home fries more like just potatoes no flavor read more

Not Just Bagels - Bagels Near Me - Staten Island, New York

I want to love this place. Smoothies are good, bagels yummy. BUT every time I go, the customer service is awful. I almost feel like I'm on candid camera. It seems like the staff are intentionally just trying to be bad at customer service. So so bizarre. It's so unfortunate because I think more people would come, and tips would be higher if they all cared just a tiny bit. read more

" Best sandwich ever had ! Great humble employees I live them !! I enjoy eating their sandwiches every single day. Their french toast is fire read more

Hands down the BEST BAGELS in Staten Island (awaiting for the rock throwing.............) But this family owned bagel shop is just what the soul calls for in the AM. My family and I are regulars and have nothing but great things to say about the service and the quality of the food. You know a place is good when there are tons of people coming in and out of the front door with tons of food. Speaking of food. This place has it all. Eggs, bagels of all kinds and even some you would never think of: Rainbow bagels, cannoli filled bagels, chocolate bagels, etc. There are seats and tables in the event you want to take a load off and also some seating outside for the brave or those in the summer months. Plus the coffee is awesome here! Service is wonderful. As I said family run and they care about the customers. Lot's of familiar faces and hugs from patrons. Also they regularily come around to ask how everything is and if you need anything else. read more

Not Just Bagels - Bagels Near Me - Staten Island, New York

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Okay so this place is not just bagels, it's bacon egg and cheese bagels! And by bacon egg and cheese I mean as a bagel it self not just an accompaniment to the bagel! But this a great place to go to weather it be breakfast or lunch, in addition to bagels they also have cold cuts and what not for lunch too. The do have outdoor seating, great for the nice weather. Overall, def someplace worth checking out. read more

Not Just Bagels - Bagels Near Me - Staten Island, New York

One of the best tasting bagels on Staten Island. Love the cream cheese choices too. The coffee is really good too. The staff is very nice. Unfortunately, the service you depends on who you get. So the service is a hit or miss. read more

First time here as a recommendation and couldn't have been better. The food was wonderful and the staff were so nice!

The staff here have WAY TOO much stank attitude it's not even worth the visit. And the douchebag owners all stand around the back talking while customers get ignored. Do yourself a favor skip this dud of a bagel spot and go to Royal Crown Bakery down the road. YEARS of great quality and service. P.S. I shouldn't have to speak with management my guy not if your trained them properly how to talk to customers with gratitude and courtesy. I'm not there to train your staff. read more

Delicious! I ordered a peanut butter and banana smoothie that was great, a nice authentic everything bagel with cream cheese and fresh lox, and french toast that was fluffy on the inside, slightly crispy on the outside, and not overloaded with sugar. Everything was delivered promptly and the employees were very kind and professional. I would say the average review (2.5/5 as of 9/7/18) is entirely unfounded and unfair, not to mention that the restaurant industry is very difficult to thrive in to begin with. I would urge anyone who is still skeptical to please support this business, as they most certainly deserve it, and I would stake my yelp reputation on this assertion! read more

Over priced for the food you get. We got home- fries with 2 eggs over easy and bacon. We also ordered whole wheat toast with creme cheese, salmon and onion. All I have to say - disappointed. You can see photos for yourself. read more

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Very rude staff. Besides the fact that I was ignored for quite some time, in the middle of my order their employee who was taking it just turned away and started a conversation with her colleague. Then, another customer who was behind me went to the next employee to make his order and took all the bagels I was going to order. But even besides all of that this lady was talking to me like she was annoyed the whole time! So rude. Very unpleasant experience. Literally ruined my morning. read more