Great customer service. Small but nice selection of hiking shoes. Nice store overall.read more

I needed some shoes and this place was recommended by a different store that didn't have the…read moreselection I was looking for. Luckily, for me, I didn't have to shop any more after this because JD High Country Outfitters had a large selection of women's shoes and I found two pairs I actually liked a lot. I thought the pricing was fair for the area and the high end nature of the shoes. I bought a pair of Sorrel waterproof sneakers for $120. They were marked up about $35 more than Sorrel's website which is about normal for retailers like this. The only real problem I had was with the service here. I tried my best to not get mad but I was fuming by the end of this experience. I'll try to give them some grace and say that maybe I wasn't forward enough in pushing other people out of the way to get them to bring me shoes from downstairs but a place with great customer service wouldn't need that. I also can say well, they were young men, who didn't seem to care about their jobs but again, why work here if you don't want to help people.

Jackson Hole Sports helped make my most recent ski vacation to Wyoming a memorable one. I'm…read morerelatively new to the sport but knew from a past trip that rentals were not the way to go if I wanted to enjoy my week of skiing. The team here was able to squeeze me in last minute for a bootfitting (I had an appointment earlier at another store in Teton Village who told me they didn't have the brands that would fit my feet). And after about 1 hour of heating the boot and molding it to accommodate my navicular, Will had set me up with an awesome pair of Salomon BOA ski boots that are arguably the best-fitting shoes I own. What a delight these boots were on the slopes last week: Zero foot pain. Will even made great sock recommendations that ensured dryness and comfort. I couldn't be happier with my new ski boots, and it was all thanks to Will. Next, I needed new ski goggles, and Ali at the front was incredibly helpful and knowledgable. She recognized that a low bridge fit might be more suitable for my face. Ali definitely came through, and these made a huge difference last week with the snow storms, as the ability to easily swap out lenses magnetically on my Smith goggles ensured the best visibility. I was so impressed with the team here at JHS and made a few more trips back to the shop throughout my week in Jackson Hole. Everyone there was incredibly professional providing great service, and the store stocks the best brands and the quality of their goods was world-class.

Very cool area with tons to do. Tandem Parasailing was on our list and was totally worth it. The…read moretetons are some of the most scenic mountains in the US and this was an amazing way to view them.

Great customer service! Workers were super helpful and polite. This is our first time fly fishing…read moreand we knew very little. He walked us around the shore and made several recommendations. Thank you!

VERY POSITIVE EXPERIENCE!!!…read more Although Orvis is a corporate entity, they seem to excel at attracting local talent with superior customer service skills. This is certainly the case with Andrea. She took the time to do a knowledge transfer regarding the nearby waters and walked me through selecting flies whilst patiently answering my questions regarding techniques. An unfortunate event abruptly ended my trip and I left Wyoming having never wetted the line. Andrea's professionalism was a bright spot in my visit and I'll be sure to return to this Orvis when I get back to Jackson.

While other stores in Jackson Hole is a subtle tourist trap, this store screams tourist trap. The…read moreprices are high for the low quality shirts made overseas. The most ridiculous part is that there was a "tip jar" on the cashier counter.

Never Buy shit from the tourist trap of a store I just got off phone with shop and was told I can't…read moreget my Money back. And they also told me that the shirt i bought is not trade marked and they have the right to sell said shirt. They may be right but if they think Im going to take this laying down they have another thing coming. I wore this shirt one time and the logo starting pealing off in under one hour of wearing this shirt. Okay this is the first step in a long line of complaints that will be placed with the local better business office in said town. Laugh at me all you want but people have voices and other avenues to help others not get ripped off from these devils!

This store seems to be run by high school kids or just out of high school with zero training. The…read moreemployees and managers, I feel have zero education on retail sales /marketing of customer relations and have this cavalier attitude that they are above the clients and are able to make false accusations make up lies and portray their lack of experience and being unknowledgeable about the product and huge lack of experience! Now the clothes are cool and well made but the core managers know absolutely nothing and I would bet they lack in commerce education on Marketing,Retail Sales and my experience and evidence is because they have a 2 star rating on Yelp and a 3 star rating on google reviews and that is a fact of under achieving the goals of running a 5 star successful biz The culture in the company sucks and they need to hear it. They also have 14 more 1star reviews below that are unpublished that says exactly the same experiences I have had myself If the 14 reviews below were published and included into the total rating they would have less then 1stat rating The place really has less then 1star rating in my book if we took i to Consideration the 14 one star reviews unpublished that are legitimate So with that being said we have so many 4 star and 5 star ratings of reputable high quality ski wear shops here jackson hole with terrific brands there is no need to waste your money on 1500 dollar ski outfits here from this ungrateful inexperienced company I want everyone to know I wasted over 10 k in this store and had to argue with them to stand behind a 650 dollar ski jacket I just bought with a flimsy skimpy thin plastic zipper that's isn't a high quality zipper that can stand up to heavy wear and argue with a child that insulted me and the staff stuck up for her laughing about the issue at hand like it's a joke then proceeded to lie about my behavior when I was legitimately correct By the way I rushed to handle this issue with them and they knew I was about to arrive in 5 mins and they closed the store down early to avoid me and that was even more provocative and immature of a professional quality staff after spending over 10 k in their store The owner Mr Sullivan should recognize the short falls of his staff and make the proper adjustments Andrew Swersky I hope Yelp doesn't burry this review with the rest of the unpublished 1 star reviews below You possibly can't sit there and explain away so many one star reviews and walk away as a credible reputable ski wear shop as if we are all wrong and defend your poor rating like everyone else lis ultimately wrong and come up with excuses to back and support the unprofessional disrespectful attitudes by your unhelpful disrespectful employees and grow your biz ! We have so many ski shops packed and busy that are reputable and staffed with highly professional knowledgeable experienced staff that are grateful to go out of their way to be helpful when we spend thousands on this gear ! No need to waste your time here when we have Teton Sports and so many others with way better of a selection and grateful polite staff and they all have 4-5 star ratings not like Stio with its super poor ratings and poor reviews! It's just unexceptionable and tine to stop defending this negative culture that exists in the shop with this brand here and pretend it's the clients and the staff is doing great work cause it's failed and continues to fail the owner ! And the employees could care less if this company doesn't ever rise to its true capabilities They need to start completely over with a new management core including this crazy lady from HR that's crosses over to handle customer relations and treats the clients as employees that need to be Disciplined by her The staff acts like a high school. Frat house that no one can ever let them know that the store and the staff has let them down with out them becoming bindi and in a state of denial and contestant defense so they never have to admit that the sales team and the manager and the culture of this group is hugely flawed. ! Don't just believe this review, go ahead and read many more one star reviews below and on other media sites and hear similar experiences from ex clients

I made an error with an on line order. I inadvertently entered the wrong shipping address. When I…read morerealized that I made a mistake, I emailed customer service. Stio's customer service department said that the item had shipped, but they bent over backwards to correct a problem that I caused to the point of issuing me a refund. Great communication, outstanding service.

Located in Teton Village this place offers a nice selection of clothes -& gear. Teton village is a…read moremust if in Jackson

Rented full ski package for a week from Teton and they were very helpful. I had an equipment…read morefailure on the last day of my trip and Henry got me set up with a new set of skis and refunded my rentals for the week. I really appreciated them doing the right thing and highly recommend.

Please do not support this store. The owners are very sweet, selling their down home country…read morepersonality at the trade shows. However, they do not pay their vendors. By purchasing goods at their store you are buying stolen goods. Please do not shop there.

This is a very cute store and I understand why there is so much buzz about this place on the…read moreinternet. There is a huge selection of fun stuff that if I had more room in my carry on, I might have went hog wild. What didn't help was that I came here in November so there were Christmas things for sale already and I love good Christmas decorations. The store is also fairly large so you can roam and take a look at a lot of different things. There are also quite a few entrances/exits, which seemed odd for shoplifting reasons but I appreciated being able to walk out onto a different side of the street. I will say that stuff was super pricey in here, but if it is mostly hand made by artists, I understand. I also live in an overpriced tourist city, so I understand the mark up. I will say that I thought the staff was a bit aloof. Like they didn't care to answer any questions or make any conversation, or even say hello. That was fine. I like being left alone when I shop anyway. Aloof is fine but rudeness isn't. When we left one of the employees was super rude and slammed the door on us (someone else had left it open and she thought it was us so she said something and slammed the door) so that left a bad taste in my mouth but I will say this store is still pretty cute and I'd come back.

Unfortunately I ordered these earrings that came broken during the delivery. I emailed them twice…read morefor replacement and till this day, I never received a reply or response. This was the second time I've ordered from here and would have continued but weird that I never got a response.