Unqualified help Poor hiring…read more Weak training I do not care attitude Great merchandise Expensive

I have a 27" Bric's Milano suitcase. My last plastic protective cover ripped and had to be tossed…read more I contacted Innovation Luggage in Westport, CT, where I always bought my covers when I lived in CT. Catherine stated they had none in stock (even Bric's website listed them on back order). However, she provided me with "knock your socks off" customer service; did a store search, found some, AND sent me the link to order. This was Monday. Today is Wednesday and the 3 covers I ordered are out for delivery today! Whoo Hoo! Thank you, Catherine; you e revived my faith is service and kindness!

Excellent selection, good fair pricing of brands that last. This place employs a customer service…read moregentleman who explained features, let me try it, have an opportunity to shop around, and offered additional accessories. The walk to the lot is far although very very worth the savings and quality with regard to products available. Exceptional hidden gem

Good selection of luggage and the staff was very helpful. Who knew there was so much to luggage…read more Unfortunately I didn't leave with luggage but left with a great understanding of what type of luggage I need.

I've been buying form them since the 90s... always the best prices. Ignore the tag prices and ask…read mores salesperson for the discount price. I just call over the phone if I know what I want... You can get 25%++ off current year retail depending on brand etc.... better deals when there is a sale or if it's last year's model. If you live out of state - no Sales TAX (save up to 10% more), Free shipping (got to CA in 3 days) and free monogramming for certain brands. I've bought Brigs & Riley, Vitorinox, Pathfinder and more from them. The Brigs is more expensive but is now the only one with Lifetime Warranty - I think Tumi is now only 5 years.

Well I didn't buy luggage from them. I was looking for Sheaffer fountain pen and from my Google…read moresearch Altman popped up. They carried the ink and it was cheaper than the competitors. I also picked up a nifty pen I never seen at stores before. I placed an order and it was shipped free. It arrived a week later. Wrapped up nicely and the ink bottle did not break. Excellent customer service!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

I work as a flight attendant so I was looking for something not too expensive but reliable for the…read moreairport and this was just the place. Best part is that I was able to trade in my old suitcase (they recycle them and give you a discount) and walked out with a new one. Albert's customer service was great, he brought me a variety of bags and showed me all of the functions and differences. Prices are great also. Highly recommend!

Didn't find what I was looking for because they where understandably out of duffle bags summer and…read moreall. I will say the lady that works there was very nice informative I will be back for a second look on carry ones and what nots. There's parking on the street

This place was a lifesaver. I went the day before my flight, when I still hadn't been able to…read moreacquire an adapter for Nepal (universal adapters don't work). I called ahead and the employee (owner?) said they had an adapter for Nepal. I made it to the store thirty minutes to close and not only got the adapter I needed, but also a microfiber towel I had been looking for! They have almost all travel needs you can think of (money belts, toiletry bottles and cases, luggage and bags, water bottles, etc). After my purchase, the employee offered us a cold water for the hot day. Refreshing! Overall, a successful and delightful experience at The Travel Store.

Terrible. They had listed special hours of 11am to 1pm on Thursday for some reason. I needed to buy…read morea adapter and packing cubes for my trip later that evening. I got to the store at 12:36pm and they were closed. I expect stores to honor their opening and closing hours. I wasted time and money.

This is Newark. It's a huge baggage claim area. They have two count them two stalls in the men's…read moreroom. The women's bathroom while I haven't been there has a huge line and there's almost no one here poorly designed great great first opinion of the US. What are they thinking?

Baggage Claim is a big luggage store. The moment I walked in I was automatically helped with kind…read moresalesmen to find the best possible luggage. They have a really big selection of various brand names with really fair prices. If you're traveling and need any type of baggage or travel accessories, this is the place to go!

Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.