Horrible customer service. They don't have any interest in hearing about any issues on the customer side of things. Rodent issues, specifically mice. Let them know about six months after moving into our unit that there were mice droppings inside, the lady at the front desk called their pest control guy on speaker while I was there, he blamed it on us, saying we must have brought mice in with our things. Seeing as it was so long after moving in, it's improbable that we did as mice gestation periods are less than thirty days lol.
Fast forward several more months, we couldn't afford the time off work to move to another storage facility so dealt with it. Moved into a new house and started emptying out our unit. Tons more droppings, and a lot of fabric based items are ruined due to mouse nesting and droppings. I call to pay the rent and let them know there's damage and what can we do to resolve this? Was met instantly with defensive rudeness, stating how it's hard to believe because "none of the other units near you have said anything, and if you're trying to get us to pay for it, we don't pay for damaged property".... Not the most professional response in my book, but whatever. I assure her I'm not looking for them to pay us, but thought that they'd like to know about it so they can address the issue. She continued to be defensive and rude throughout the conversation, so I said, I don't think we're going to come to a resolution over the phone, we can talk more in person.
Highly recommend not renting from this business. read more
