Kevin was incredible! We had a few delays on when he could start and he was very patient with us…read more He also was very polite when he came to the house, and did a great clean job on our carpets. Definitely will be using him again!

Fantastic service, friendly people and phenomenal results! My 25+ year old carpet which has seen…read moreits fair share of pets and kids over multiple residents is totally refreshed. Extraordinary value and they are very diligent and are willing to work with you. Thank you Continental!

We recently had a situation that needed water mitigation. The crew was on site within a few hours…read moreand were knowledgeable and walked us through every step. Very professional and friendly. Thank you so much Rolando, Landon, Ivan, Nick & Kenneth. I will always recommend your services.

Robinson Restoration helped us numerous times clean up and treat areas in our home that had…read moremold/water damage. Brian and his team were extremely helpful and very understanding each time they came out. I highly recommend them!

The company lied about offering financing, otherwise I would never have agreed to the work…read more "The work" they performed was minimal: cutting some drywall and discarding it, peeling up my floorboards, spraying a substance on the subfloor, and running a fan for nearly six weeks. The workers were only in the house three times for a grand total of about four hours. Crucially, when they left, the remediation work was NOT complete. Another company had to be brought in later to finish the job, which involved properly replacing rotted, moldy floorboards with new ones. That said, around week two--before the work had even progressed a quarter of the way--they sent a bill for nearly $7,000. The person I met with initially had quoted a price of under $2,000. For reference, the actual proper remediation work they failed to do only cost the second company about $450. In short, this company took a ton of money for almost no work and, despite their job being to remove it, left mold in my home.

A customer of mine recommended Kustom after my washer overflowed .....if nothing else, I was told,…read morehave them measure the moisture. So I did, and had the pleasure of meeting Miguel Lopez. He was on time, friendly & knowledgable. I've worked in customer service for over 40 years and Miguel knows how to give good customer service! He said he'd work me up an estimate. As a single woman, I am always leery about being taken advantage of, because some businesses have no shame. The estimate came. I had some questions, he came back...on time, just as friendly as the last time, but this time he had a co-worker in tow....Sylvester. I wish I got his last name, but what a guy! The most respectful & pleasant kid I have met in a very long time. (By "kid"...he was mid-20s) These guys were awesome. I can't speak toward the work or the finished product. Circumstances outside my control prevented me from moving forward. But I know who I'll call.... Patti S. Kennewick, WA

Huge shout out and thanks to Zion carpet On time for the…read moreestimate , on time to stretch the carpet and then worked us in to have the carpet cleaned. And yes, once again on time! I have had so much done on the house and so many no shows or late workers that it's huge when people are on time and accommodating. Gabe was excellent and good to his word on time and costs ( all were reasonable ) I would highly recommend them.

Run far away . Professional scammers. Aka ( custom restoration ) charge for full job and complete a…read moresixteenth of the job. They know how to milk and insurance that's for sure. Communication is horrible. Customer service even worse. Pricing is also unbelievable. hope you don't need the place for month's. Please save your selves the heartaches. Hire any other company.

I just want to highly recommended this company for anyone trying to get your house fix from water…read moredamage or any other emergency in your house . Sean the owner is a very nice person to talk to and also works with you on everythink you need and want done in your house . And also helps you out when it comes to your insurance purposes getting everything handle. Tri city this is your man for the job trust me . 100% recommended

Sean came out to my house. I was worried about mold in my bathroom. Thankfully everything was fine!…read moreHe was very thorough with his explanation of what was going on and gave me ideas of things I could do to control the situation. He was very professional, thorough and knowledgeable. If I ever need these kinds of services again they will definitely be first on my list.

Awesome service and very quick! One of my friends had a part of her ceiling cave in, Razr was super…read morefast to respond. They do what they can to save you money while other companies might pull a house apart to fix a problem. I'd recommend them to anyone!

This is the worst guy to deal with in all my years! I told him on our first phone call that I did…read morenot want to turn my basement flooding claim into my insurance because they would raise my rates. I only needed carpet replaced it was old anyway. Seth agreed to this. He claimed to be on vacation would give me an estimate as soon as he got back into town. He took weeks getting here, but sent a guy over with fans. I was confused I said I wanted carpet replaced why dry it. I never did get an estimate even though I waited. I found someone else to replace the carpet which is all that I said I wanted. After I told him I found someone else he gave me a bill for more than it cost to do the job that I did with someone else. Just found out today he turned me into collectors for a bill I don't owe. Hope this saves someone else from being taken advantage of.

Fair warning I can be long winded at times! We had a small…read more"flood" that stemmed from a frozen pipe (winter temperature down below 10 degrees F) from wall out to our washer. The water flowed under our washer down to the street (under our garage door). Plus through the wall on the other side/down the indoor flight of steps/down to the full daylight basement. Needless to say we needed: carpet/pad/drywall removed & area totally dried so No mold/mildew could grow. Once we new homeowners found out who/which kind of company to call, they were "Johnny on the spot" with their acknowledgment/scheduling/professional compassion! They came out the night of the day we called. They inspected/cleaned/dried areas affected by our small flood. Were very respectful of our family/pets while they worked. We would highly recommend this fine company for your catastrophe!

Really excellent. Responds quickly and great communication. Also have 24/7 live answering service.read more

This rating is subject to change/improve as we are currently in process of using their services…read more I will give a short and sweet review of how things are going now. My Mother's washer had a hose crack loose and flood a portion of her home. Accumulation of about 3 to 4 inches to a bit less than 10% of the home. The company responded quick. Although the first guy on scene wasn't the top performer, the people to follow were more than helpful, caring, fast, hardworking, and personable. There was a primary lead guy named, Rory. (Mitigation Crew?) He was outstanding. Very professional and all the descriptive comments above. Far exceeded expectations of any helpful service. If I was the owner of the company I would make good efforts to keep guys like that. They will bring in more business, and in turn, cover their wages in that brought in "extra business." I also found the women boxing, Lynne K . to be of the same caliber. Hard working, very personable, and did quality job. Thanks (so far) for the good work guys/gals. Side note... They are a company that supports the hiring of Veterans. Thank you for doing that. -Matt

I disagree with the negative ratings. First Choice immediately responded to a water leak at my…read morehouse on a holiday weekend. They did initial damage removal, set up dehumidifiers and dryers. The problem came with my insurance company and different claims adjusters assigned. The manager, Barry, and other people, Nick, Darrel and others were very great to work with. I lost my voicebox two years ago to cancer, they were wonderful and patient with my current method of communication, as was Kaitlin the office assistant. My problem was not with them, but my insurance company and that created delays in my repairs. Had I known that was the issue, I would have paid immediately and delt with the insurance company later. They know what they are doing and are very cordial and understanding to my lack of speech. I would recommend this company but also advise for them at the management level to keep you completely informed. Many companies are waiting on insurance claims to be approved, however, insurance companies never want to pay out, just collect money. They did have internal issues, but not with the technicians, workers, or administrative staff, I am confident that this has been resolved.

Clean Image has done carpet cleaning for our residence a couple of times and we have been so…read morepleased with their work. The owners are wonderful people, and they accommodated our scheduling requests which is paramount!

***SCAM ARTISTS***…read more Please allow me to discourage you from using Clean Image Restoration for your restoration needs. Especially if you have elderly parents that they are working with, they will charge your insurance and then turn around and charge your parents cash. Additionally, they will take up to a YEAR to even get started on rebuilding your home. If you have had an emergency recently and your insurance recommended to Clean Image, ask for another company in the area.

7/31 2020 I had my carpet cleaned on this date by tech RS…read more He did a great job and was very professional and personable. I will definitely use your services again and will recommend you guys to friends and family. Eve G

Reasonable and thorough job. Not cheap for what we needed done, but after spending almost as much…read morewith another company and it basically being the same after being "clean"we decided it was worth it.