We've been waiting a few months before writing this review because things were so up & down with this company that we wanted to see if they would show consistent improvement. Nope. In fact, things have gotten worse. This started out as 2 projects: a roof tear-off project and a drywall project for our kitchen remodel. Originally we contacted Gary's brother, who seemed like a nice enough guy but AFTER he showed up & did the walkthrough, he then said that he wasn't licensed in Oregon! He then referred us to NR&C, Gary's company, whose wife Cheyene sent us the bid for the roof work. Later, Gary came over and said he'd send his "great" drywall guy by to do that project.
1) Roof - estimate came in, made down payment, told us it'd take 3 days max. Took over a week...plus they don't work weekends even if in the middle of a project! Before the new roof went up, they covered things up & we had to set up buckets in our (attic) master bedroom and garage because it was leaking. When they removed skylights they gave no warning (so we could move/cover things) & we had to actually tell them to clean up because there was debris all over our floor & bed (!). We'd asked them to roof the house, garage & hothouse & then they claimed that the quote didn't include the hothouse. During the skylight issue, Cheyene called mid-job to say it'll be an extra $2K even though we were told they were in fine shape. Suddenly they weren't so we just had them removed because we didn't want prices jacked up even more (this project btw cost 2X what we paid for a similar size tear-off in PDX, that had MORE layers than our house here - paid just under 20K here in Astoria). They also said no problem working in the rain, yet one day it rained & the Lead said "we're all just too wet" & they left after an hour. Seriously? The roof ultimately was done well, thankfully, but then they did not properly reattach the gutters, & windstorms made them rattle horribly. When we diagnosed this, Gary came out & said they'd fixed it, but a couple days later it was rattling. Contacted Cheyene to tell her, she said they were out at a training & back in 3 days and...3 WEEKS passed with no response, even though I said they could come by when we were out. Along with this, they never gave me a copy of the warranty. We've had a tear-off done before and this was just strange to not give the customer this at the time of payment. 2 months post-job we asked for this & she was clearly unfamiliar with doing this for customers. Another month has gone by and we still have received no copy of warranty for our roof.
2) Drywall. A total DISASTER. They promised it'd be done in 3 days. It took 5 & was still not finished - we had to kick out their "great" guy, Ron, from our house as he was a nightmare. Ron bragged about how great he was & even though they knew we lived in this house,we had to ask multiple times to put up plastic between rooms to prevent dust. He then asked to use our personal items (fan, garbage bags, etc.) rather than provide them as he should've. The dust gave us a horrible cough & Cheyene had the nerve to chastise & say we shouldn't even be IN our house. Well sorry but this is where we LIVE & we can't pay for a hotel because Ron was too lazy to put up plastic. He finally put it up then clearly showed he had NO finishing skills - seams & bumps all over the place, cut our kitchen plumbing pipe out without telling us, didn't clean up, mud everywhere & Gary ended up coming out & cleaning up himself & apologizing...& admitted he'd NEVER used Ron for drywall, that their regular drywall guy just wasn't available. WTF!! We finished drywall ourselves & did a better job. + Gary said he thinks Ron has a drug problem.
3) Contacted Cheyene around the holidays to request a quote on windows & siding so they'd have plenty of time to fit us in, even sent photos, & said multiple times we needed upstairs windows ASAP, yet she still doesn't get back to us. Gary finally comes over last week, took measurements & said he'd get right back to us on these (we told them no rush on siding), & a week went by & had to ask Cheyene twice when for the windows estimate. Yesterday she sends an estimate with ZERO breakdown, no options on window styles as Gary'd promised, just a $ amount. Asked for details & she responds w/ photos of paperwork (?) then says they're withdrawing their bid because they're 2 mos out & Gary was just being nice because we were prior customers (funny, if she'd responded when we contacted them we could have had it done on time). So basically they wasted months of our time for NOTHING, knowing they couldn't do the work, & showing that they could care less about communicating professionally & honestly with customers. Oh yeah - and still can't say when she'll get us our warranty from Owens-Corning.
Maybe others are fine with getting constant runaround and broken promises and their time disrespected, but we are not.
MASSIVE FAIL. read more
