Tried to get my 7 year old Yamaha Clavinova keyboard-contact boards replaced. His person that…read morefixes these never called back. He also doesn't help anymore with sheet music you want to buy for songs you want to play. Uptown Music in Keizer, Oregon took care of me with one phone call. The other choice was in Portland. Nice to have a closer alternative.

Once you visit this store, you will know that the owner Rick truly loves what he does! I always…read morewanted to learn the piano, so I decided to visit this store to find my very first piano. Rick was kind and gave me advice and recommendations to find the right one for me. All the pianos I saw at his store were high quality ones. The pricing of the pianos was great, as well. I ended up purchasing the Yamaha digital piano, and he gave me a great deal for it. Rick set it up and delivered to our place. My family and I are very happy about the piano I got from this store! I would highly recommend his business to anyone who is thinking about getting a piano!

Incredible customer service! Very friendly and family oriented. Actually wants you to get the best…read moreout of your musical journey.

My children, like many of children in the area, have joined the public school orchestra. They…read moredecided on their instruments (which completely matched their personalities) and so we were directed to Uptown Music for rental and other equipment. Emmaly was amazing and took incredible care of me and my boys! The store was very busy, considering it was the weekend after Orchestra Parent night, but she greeted us immediately and was incredibly helpful in finding us what we needed. She sized up my one son immediately, as he played the same instrument she did, but she was quick to realize that my other son wanted to play an instrument that might be in short supply, so she rushed to check on that one first. She happened to get the very last one that was in stock and immediately claimed it for us. She then spent a great deal of time going over the entire instrument, ensuring that we had the right bow, rosin, and that the case fit correctly and had everything in it. She then set us up on the other instrument, and made sure it fit properly. She clearly explained all the rental rules and requirements and how it worked. I will say this; Uptown Music appears committed to keeping people playing music over maximizing overall profit. It's a rent-to-own system, and when a child sizes up out of an instrument, you can bring it back in and have the credit go immediately to the new one. If my children stay with these instruments, I won't have to constantly go back and buy a bigger size while being stuck with lost payments on an old one. I really appreciate that! They also operate on a month-to-month rental agreement, so if it doesn't work out, I'm not stuck with a long term contract. Music books were ready available, and despite the fact that all the schools in the area were starting up orchestra, they put $30 music stands on sale for $20. I had to drop some money to get my kids set up for this, but it could have been A LOT more. Then, because of all the confusion, there was a small error in the initial payment on the rental agreement. Emmaly gave us a call and the store was super accommodating in giving us time to get back in and catch up on the payment. I visited Uptown Music years and years ago, over eleven I'd have to say, and took some piano lessons here to try and build on what I learned as a kid. Going back with my kids now was a great experience, and made me get excited about music all over again. I'm really hoping my kids enjoy playing their instruments. I'd love to keep them playin for years and years. One of my sons is interested in the saxophone, so we're looking at that for a potential future option. If you're in need of musical instruments, I strongly urge you to avoid large national chains and check out this place. I had a great experience and felt very well taken care of!

If you're looking to buy a piano, Classic Pianos is the place to go. Taylor helped us with buying…read moreour used Kawai piano and we're really happy with it. Delivery was quick and seamless and their trade-up policy is a great way for us to stay connected with the business in the future. They have a huge showroom and a lot of different options for what your family is looking for!

Symphony No. 2: Trading in my piano…read more I had purchased a 1930's Knabe grand from Portland Piano in 2012. It's served me well, but totally needs to be rebuilt, and I don't want to spend my cash on that. On top of that, I've downsized via divorce and it's been in storage for about a year. All this time, I'm reviewing pianos and all of my options. I'm an old-school, classically-trained pianist. In the past, I have never been impressed with digital pianos. But knowing my footprint and not wanting to annoy the neighbors, I'm thinking I need to have a silencer in place. The after-market products that you can put on an acoustic is one thing, but after having gone down from a grand piano to an upright footprint, I'm not really crazy about getting "an upright." So I look into Kawai Novus 10S and compare it with the Yamaha AvantGrand N1X. These are upright sized digital pianos with a very real feel and sound to them. Look up the technology if you're interested, it's prettt cool. I can't really figure out why the Kawai is 8k more. Both are stunning in terms of action, feel and audio quality. Both feel like their brand... Kawai is warm and yielding, Yamaha is more quick and bright. Both have great tone. Some people love one over the other, but to me, they are comparable in touch and sound quality. I don't see 8k more worth of it in the Kawai. Also. Take a look at the case on the Kawai vs Yamaha. Yamaha has a much more clean, sleek look. Kawai just looks...heavy...visually. Of course, Portland Piano is willing to take my piano as trade in and sell me the Novus. They aren't Yamaha dealers. When I am telling the salesperson I really wanted to get into a Yamaha N1X, it was a better price, they had a few choices... lower the price on the Kawai to make it worth my business, or... not. Salesperson pinged me to tell me about a hot Clavinova they got in on consignment. Obviously she doesn't know her pianos very well, if a customer is looking for something like a 10S or N1X, and they call all pushy about a Clavinova. Portland Piano did not do much of anything to retain me as a customer, so I called over to Classic Pianos. Not only did I not get the runaround, they offered me a trade-in, sight unseen, along with a swift purchase over the phone. When the salesperson said it might take a bit because they have to ship it in, imagine my happiness when they called just a few days later to schedule delivery. Delivery went well, and I love my new piano. I hope it's this easy again with my next trade-in. Thanks, Taylor and team!

Pedro was great to work with. Traded in a Guild D-55 I purchased in 1976 and had owned 48 years…read moreon a Martin D-18 Standard Satin. The net outlay (trade in value and new guitar purchase price together) was very fair and pretty much what I was expecting/hoping for. Pedro tracked down the last Martin D-18 Standard Satin Natural Finish in the entire Guitar Center chain (at the time). Located the last one in Georgia. Pedro ordered it, got it shipped to the Keizer Store, and alerted me to its arrival. I did an inspection and play of it, and we closed the deal. Pedro put in a lot of time and effort on this trade/purchase for me. Grateful for his help and assistance!

I had an issue recently with GC when trying to get some info on a particular guitar I was…read moreconsidering purchasing. Long story short I reached out to management regarding my issue. I was subsequently contacted by corporate management and they offered to assist me with my purchase. We corresponded over a couple of weeks and I was ultimately able to make my purchase to my complete satisfaction. I want to give a shout out to Leslie Rosenthal - Director, Internal Communications and Dave Matthes Guitar Center - District Manager. They both went the extra mile to make sure it all worked out to my satisfaction. I am very grateful to you both for your assistance. What's the best thing about buying a guitar from Guitar Center? You get to actually try out the instrument before taking it home and they have a 45 day return policy which is very generous. If you buy from the internet; the return shipping is not free! I know with an organization that's as large as GC you're bound to run into challenges from time to time but the real measurement is how your issues are resolved. To me that's the difference. Thanks Guitar Center!

I've had my piano tuned and worked on a couple of times by Jim and he always does great work and…read morehas very reasonable pricing. He's very knowledgeable and works fast so my piano is ready in no time.

It's great to find a Union piano tuner, though sadly it's a guild organization now and Mr. Harter…read moreisn't a member. Irrespective, I bought an old piano at a local thrift store, dragged it home and called him up. Turned out he'd tuned it last upwards of twenty years before. The best you can say for my piano, in his words "Someone at Western might want to practice on it." And it needs the guts ripped out and reworked, and for $300 or less estimated well worth it eventually!

Why most people utilize regular household movers to move their pianos is a mystery to me? I was so…read moreimpressed with the professionalism and knowledge of our piano movers. They took great care to carefully breakdown, skillfully wrap and protect our grand piano. They efficiently loaded and secured it in the truck. What an amazing experience! Don't trust just any company to move your fragile instruments. Excellent experience all around.

Lotof and Michelle's is the best. From your first sitdown at a piano to the delivery to your home,…read moreyou will find no better or more knowledge.

Interesting that these clowns advertise both online and even on the door that they buy, trade or…read moreconsign musical instruments. Last week I took two mid-level guitars in to do consignment. I've never been so insulted. These clowns must have assumed they were stolen. "Where'd you get them? Why are you selling?..." Hey pal, I have multiple instruments and these were two I almost never play (as if it's any of their business). They claimed there were problems with both and weren't interested. Now, I have done business with them multiple times, but they can kiss this customer goodbye! I'm not a thief, but these guys are jerks. To prove these were from my personal collection, I've included a picture of my remaining guitars. I ended up gifting the guitars to my niece.

True to form, this time the whole store was closed with not even so much as a note on the door…read more They are closed for lunch from 2 to 2:30 pm, yes. But I came at about 2:45 and the whole place was still dark. Just a thought - maybe have enough staff around at all times that some of your employees can take lunch while others are still on shift? Were they closed for summer vacation again and just didn't tell anyone? Sorry, but I'm all done here. You've wasted enough of my time. At one time Portland Music Co. was the best in the city. Those days are gone. It's better to buy music online nowadays anyway. The prices are often marked down by 20% or more if you get in on a holiday sale or something.

Purchased a grand piano from this store. Accurate pricing and great service. I was able to try out…read moreas many pianos as I wanted before selecting one to purchase. 100% would recommend! :) Love my Falcone to bits!

I have purchased two instruments from Portland Piano in the last 3 years…read more Before I purchased, I had no piano, and the owner Mitch would let me come in and play on the pianos for my own enjoyment, even though I couldn't afford one at the time. I purchased a Kawaii digital CA78 while I lived in an apartment (an amazing instrument). Two years later I traded it in to purchase a Mason and Hamlin grand. Portland piano credited me 100% of the value for the Kawaii, even though it was 2 years old. The sales man found me the right grand piano, after letting me play most of the pianos there. His input was immensely helpful. When it was delivered I was unsure of what, if any bench would come with it as we hadn't discussed and I didn't pay for one. I was overjoyed when it was delivered with professional fully adjustable cushioned bench. This week I reached out to Mitch to get tuner recommendations, and instead he is having a tuner contact me, and covering the cost. Even when there were some financing mixups, they were immediately corrected with help from Brenda in accounting. In the end, great company, great people. When it's time to upgrade to my 9 ft Fazioli grand I know where I'll be going. Thank you to Mitch, Park, Brenda, and Portland Piano for helping me find my instrument.