My children, like many of children in the area, have joined the public school orchestra. They…read moredecided on their instruments (which completely matched their personalities) and so we were directed to Uptown Music for rental and other equipment. Emmaly was amazing and took incredible care of me and my boys! The store was very busy, considering it was the weekend after Orchestra Parent night, but she greeted us immediately and was incredibly helpful in finding us what we needed. She sized up my one son immediately, as he played the same instrument she did, but she was quick to realize that my other son wanted to play an instrument that might be in short supply, so she rushed to check on that one first. She happened to get the very last one that was in stock and immediately claimed it for us. She then spent a great deal of time going over the entire instrument, ensuring that we had the right bow, rosin, and that the case fit correctly and had everything in it. She then set us up on the other instrument, and made sure it fit properly. She clearly explained all the rental rules and requirements and how it worked. I will say this; Uptown Music appears committed to keeping people playing music over maximizing overall profit. It's a rent-to-own system, and when a child sizes up out of an instrument, you can bring it back in and have the credit go immediately to the new one. If my children stay with these instruments, I won't have to constantly go back and buy a bigger size while being stuck with lost payments on an old one. I really appreciate that! They also operate on a month-to-month rental agreement, so if it doesn't work out, I'm not stuck with a long term contract. Music books were ready available, and despite the fact that all the schools in the area were starting up orchestra, they put $30 music stands on sale for $20. I had to drop some money to get my kids set up for this, but it could have been A LOT more. Then, because of all the confusion, there was a small error in the initial payment on the rental agreement. Emmaly gave us a call and the store was super accommodating in giving us time to get back in and catch up on the payment. I visited Uptown Music years and years ago, over eleven I'd have to say, and took some piano lessons here to try and build on what I learned as a kid. Going back with my kids now was a great experience, and made me get excited about music all over again. I'm really hoping my kids enjoy playing their instruments. I'd love to keep them playin for years and years. One of my sons is interested in the saxophone, so we're looking at that for a potential future option. If you're in need of musical instruments, I strongly urge you to avoid large national chains and check out this place. I had a great experience and felt very well taken care of!

Incredible customer service! Very friendly and family oriented. Actually wants you to get the best…read moreout of your musical journey.

They went all out to trade me back and let me choose a more suitable instrument for me . I now have…read morea small parlor guitar and love it. Super nice people not pushy at all, lots of choices more than I have ever seen in one shop. Lessons- school rentals they do it all.

Great customer service, went in to look at a certain guitar, they let me try it, answered all the…read morequestions i had and even gave some advice, they didn't try to sell me a bunch of stuff I didn't need. Where very nice and honest. Was in n out within 10min and i left very happy with my purchase! Definitely will be coming back when I decide to upgrade!

One of the best music teachers I've ever worked with. Patient and very easy going for an enjoyable…read morelesson and informative session. I've learned so much about music not just for singing but also for guitar and piano theory as well. He's extra talented to teach you and motivate you in all areas! 10/10 would recommend.

Kevin is actually the best!! He is so kind, patient and really helped me improve my voice. He…read morereally tailors your experience to whatever your goals are. His feedback is constructive but encouraging and he really built my confidence preforming. 10/10 amazing vocal coach would recommend to anyone looking to any singer/song writers!!

Unreal selection of Dope Guitars, Amps and pedals I think their only open Wednesday through…read moreSaturday but I could be wrong? I highly recommend them, Go check it out! I bet Ya it'll be your new hang out

Great selection of guitars with a very friendly and knowledgeable owner more than happy to help.read more

These guys are hard workers, they are there when you schedule them and work hard on site. 4 years…read moreago, I used them to move from one apartment to another across town town. They also moved our business to another location-both without issue. I set up a time for them to move us again, this time into a house. No offense JJ&C, but I hope I don't have to move again!

I used their service to move across town. Broken table, dinged my wall in 4 places. 5 hours of…read moremoving and 4 steps cost me over $1000, Not happy and will not recommend. One of the guys even took a dump at our house, unprofessional.

I have a nice guitar for a number of years and the only thing I have fond with it is move it from…read moreHome to Home, corner to corner. My plan was to absorb the desired playing skills by listening to a variety of music. Ok that didn't work so after settling in my new home, wife noticed beginning classes in the paper. Called and he recommended take my guitar before classes start and have it setup. Just down the street and close to home, Cartwright's is where to go. Ken checked my Taylor out changed out the strings so I would have softer ones to learn on, gave it a good going over. The shop has plenty of parking, is very nice inside and really enjoyed our visit today while he went over my guitar. It's good to know I can get quality service and not have to drive a hundred miles.

Husband and wife work together as a team. She is very organized and answers calls in a meticulous…read morefashion. Whereas I had called six other places in Salem, desperate for correspondence, I finally called AAA, even though they are far from me. And yet, they called me back, & in just a day's time! (Just to mention-- only 2/6 that I had called bothered to call me back. I wish I could mention their names here. Coronavirus will be over soon, & all of those "non-callers" will be starving for biz... and I hope AAA gets all the biz!) The big thing to consider is that my job was very small!! It was a $200 job, and I let every place that I called know this in my voicemails and emails. That is why I was so impressed with these people. I was even more impressed that they were willing to squeeze me in, even though I am a 20 minute drive for them. Jakob was mindful of masking and social distancing, and explained his routine on keeping his equipment sanitary between house calls. And what they did to my carpets? Unbelievable. I never dreamed my carpets could look so new and clean! It has been since 2010! Don't call anybody else, call these guys.

For my first call to Debbie, she was helpful in scheduling was easy. Jake came out give an estimate…read moreI was able to do it the same day. Really happy with the service and will recommend!

This guy knows his stuff. Totally honest and effective repair tech. Great pricing as wellread more