This is one of the best On point branches ever I have been several time sensitive issues that the…read morebranch manager and staff made sure were taken care of ASAP! Even stayed positive and encouraging the entire time!

My needs are simple, and OnPoint generally meets them. Their system eliminates the need for…read morefilling out a banking slip; deposits and withdrawals are easy. I'm taking off a star because I have reached a breaking point on their ATM, which, yet again, was not functioning tonight when I wanted to make an after-hours deposit. That thing is broken more days than it is working, it seems.

Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

Sad to report about this business…read more What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.

I had the opportunity to meet Heidi through some clients of mine and was immediately impressed by…read moreher knowledge, professionalism, and patience. As a loyal OnPoint CU member, I've worked with several of their loan officers in Vancouver, Portland, and Bend and have consistently found their rates to be among the best and loans to close on time. If you're looking for a knowledgeable, confident professional in Central Oregon, Heidi is your gal!

Be warned, this review will make you never want to get a loan here. I have a client who was…read morepurchasing his first home. Heidi Kirkpatrick was the lender in charge of helping my client. Everything started out smoothly. My client found a home, put in an offer, had it accepted, went into escrow, had an inspection, paid for an engineer certificate, and the owner of the home had to pay for tie-downs which aren't cheap! We were about 32 days into escrow at this point. We were just waiting on the appraisal. The appraisal was late. So I reached out to Heidi to get an update. She didn't respond that day. She then didn't respond the 2nd day after the appraisal was due. I didn't hear back from Heidi for another 3 days (5 days after I reached out to her and it wasn't over the weekend or a holiday). When I did hear back from her, she called me directly. I said, "Hi Heidi, did you hear anything about the appraisal yet?" She said, "yes, but we have an issue." She proceeded to tell me that she thinks the home my client was buying has been moved twice and that Onpoint credit union doesn't do loans on twice moved homes. She said, " I will try to find out if it has" and I said "same here, I thought for sure this home has only been moved once but I will look into this." She didn't give me more than 20-25 minutes before she called back and said " I'm pretty sure this home has been moved twice and I just found out we can't do loans on single wide manufactured homes." I said "did you find proof it's been moved twice?" She said, "no, I just think it's been moved twice" (she never looked into this and her response was extremely fishy). I then said " we have been in escrow for almost 6 weeks and you now just found this out? We have gone through inspections, underwriting, appraisal, engineer certificates, and a preliminary title report. You should've known this from the start and you've had an excessive amount of time to of told this to my client." This is where this review gets even more frustrating with extremely poor professionalism. She says, " I have to drop your loan and hopefully someone else can help your client." I called the DMV to see if Hedi called them like she said she would as sometimes the DMV can tell you if they had multiple travel permits on this manufactured home. The DMV asked every employee there and they all said "no one called about those permits." Then I call the engineer who tied down the home that Heidi was supposed to be in contact with. The engineer (Good ol' Russ, thank you) said "Heidi never called me to talk about the home being moved twice but in my original engineer certificate that I sent Heidi says that I believe the home has only been moved once and doesn't show any sign that it's been moved again and I'd be happy to put that in writing to help you guys with the purchase of this home." I couldn't believe my ears! Heidi lied about calling the DMV. Heidi lied about talking to the engineer and worst of all, she tried to put the blame on me (buyer's realtor) as if I somehow missed the fact that the home has been moved twice. She was trying to find another way to get out of this deal because she made the really BIG mistake of being 1 week from closing on this home and then telling my client that she can't sell single wide homes. She had dozens of opportunity to tell us this earlier in the transaction but to be honest, she should've known the minute my client went for a single wide home or the moment they reached out to get a loan. This could've cost my buyer thousands. Not including both realtors and the homeowner who have put a lot of work and money into this sale. Never in my 12 years of real estate have I ever had such a poor lender with terrible communication, a lack of empathy, a lack of professionalism, and such a straight up LIAR! My client was devastated and thought he lost his one chance to buy a home with the only cash he had at that time. I had to buckle up, find a new lender, and rush everything to get this fixed. Thank god for Renee from Landmark Professional who stepped in and made the rest of the transaction seamless. Training at this branch needs to be better. There needs to be accountability for almost ruining a transaction for a wonderful young family. Don't walk away from here, run away from here or you may have the same issue.

It's no wonder they have horrible reviews. They waste your time snd do not help while 6 employees…read morestand around and chat . Worthless

We have been a long time customer of Selco. We have experience the worst customer service ever. I…read morehate to use the word customer service. I would highly recommend going somewhere else to do you banking.

Friendly... great hours and location is awesome. Opened a CD and checking took no time at allread more

I am not a member of this credit union. They sent me a letter saying I applied for a loan through…read morethem. Since I have no active loan applications active and since I live hundreds of miles from them. I suspect fraud. I call them at 1:20 pm on a Tuesday and was put on hold for 17 minutes before hanging up and writing this Yelp review. Time is of the essence in these matters but I guess I'll have to use snail mail since their web site printed on the letter comes back as undeliverable. I can't believe folk trust this mickey mouse credit union with their money!

I've been using US Bank for almost 10 years now. I've never found a reason to leave them or change…read morebanks. I didn't set up my very first account at this location, but since moving to the area 5 years ago this has become my go-to bank. I really don't have to come in too often since I use online banking and the US Bank app to deposit my checks, but occasionally it won't take certain checks and I will need to go in and deposit them, or sometimes other things come up (like wanting to make changes to my accounts) where I need to actually go in and talk to someone. Good location, it's clean, everyone is really friendly. I've never had an issue coming in here before and I am really grateful for all they've done to help me in the past. I don't see myself going anywhere else anytime soon.

This bank has been the most helpful bank I've ever had. I had to have help with a lot of legal…read moredocuments and they have helped me through all of them. Also advised me the best accounts to put my money in. I would tell anyone this is the most friendly, helpful bank ever. Teresa Young

What a great bank. They really go the extra mile for you and always friendly and helpful. Highly…read morerecommend this bank because they are consistent in giving great service. The manager is a sweetheart and always smiling and I watched her training newly hired people and she is very patient and kind.

I applied for a savings account to DEPOSIT my money into. To verify my identity they pulled a HARD…read morecredit inquiry as if I was applying for a loan. Called to complain and got attitude from what sounded like a bunch of children. WTF.

First Interstate Bank is not competitive, and their app has issues! For example, you can't use the…read moreapp to make large mobile deposits, and bank managers are unable to increase mobile deposit limits like at other banks. Their app won't let you make a mobile deposit of over $5k. Time to change banks!

Was a Bank of the Cascades customer for years; since the merger, they're an absolutely garbage…read morebank. Impossible to get accurate or effective help disputing a fraudulent charge on my debit card. Seems intentionally to set barriers so it's impossible to jump through their hoops to get the dispute assessed. I've begun moving all of my accounts to On Point Community Credit Union.

I've never had a long wait, in the drive thru or inside the bank. Efficient, usually friendly group…read moreof people. I knocked off one star because inexperienced tellers sometimes don't immediately bump you up to someone who knows what they're doing. Which can really eat up time. But overall - great place, good service, and nice people.

Umqua on Century Drive in Bend is completely understaffed. You may just sit at the drive through…read morefor what seems like forever, and need to give up and leave.

We were traveling to Bend from Portland and we needed to get some money out of our account. We…read morearrived at the bank at 1:05pm and realized that the bank is closed, even if their schedule says between 1:30-2:15pm is closed. 2 tellers were inside and they didn't even turned their heads when I knocked on the door. I'm not surprised to see that they have only bad reviews everywhere.

Slower than molasses in January!!! Now to be fair, i've been banking at this particular bank for…read more30+ years. They have always been good to me, but good lord when i have to sit at the drive thru for 15 mins to deposit a check...smh. Maybe its time to change banks...