This is one of the best On point branches ever I have been several time sensitive issues that the…read morebranch manager and staff made sure were taken care of ASAP! Even stayed positive and encouraging the entire time!

My needs are simple, and OnPoint generally meets them. Their system eliminates the need for…read morefilling out a banking slip; deposits and withdrawals are easy. I'm taking off a star because I have reached a breaking point on their ATM, which, yet again, was not functioning tonight when I wanted to make an after-hours deposit. That thing is broken more days than it is working, it seems.

Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

Sad to report about this business…read more What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.

I just left my local OnPoint branch. I went in asking for help with a question on my account. The…read moreteller refused to help me. Wouldn't even listen to my questions. I sat in the reception area and tried to figure it out. Still no luck. I then walked up to the counter to complete another piece of business and I got a sly chuckle and a "did you figure it out". Absolutely no assistance and a totally smart ass attitude. I will be looking for a bank that actually offers customer service after they've taken your money.

I Just had great customer service at this Onpoint Branch!…read more We have been members for about 4 years (personal and business accounts) and have continuously been impressed by the way Onpoint conducts business. They do care about the customers and they go out of their way to help them out. I am currently out of town on vacation but needed to do some business banking. Akacia took great care of me and solved the problem I had! I will definitely continue being an Onpoint member and strongly suggest this bank/branch to others.

We have been a long time customer of Selco. We have experience the worst customer service ever. I…read morehate to use the word customer service. I would highly recommend going somewhere else to do you banking.

We have been clients at SELCO 30+ years and are considering closing our accounts, personal &…read morebusiness. Their staff is personal and does the best with what they have. The automated online banking system is a disaster. Telephone contact with real people is traumatic. There is no option to talk to anyone in customer service. The only voice contact that is direct is with loan servicing, financial advisers or mortgage brokers, all of whom appear to be outside vendors. Management is setup behind a "Chinese Firewall". When you do get through to someone, never anyone with any authority the typical response is "Oh, I'm so sorry", "I apologise for the inconvenience." I have ask that "recorded" called be forwarded to individuals who have the authority to fix the problems. I have asked that those individuals respond to my concerns and to report what overt actions they have taken to resolve them. I am waiting for a reply. I look forward to additional Yelp ratings.

We had the best experience as Gabriela Gill was wonderful to work with during our loan process…read more Gabriela was extremely professional and knowledgeable during the entire process. She is an absolute delight to work with and a huge asset to Mid Oregon Credit Union. We feel extremely grateful for her assistance and will definitely be referring friends and family her way. Gabriela is a top notch employee and should be honored for her outstanding work. We look forward to working with her in the future as well and feel confident that others will agree with us. Great job, Gabriela!

I am Deidre Whitehurst and I have ave been experiencing nothing but superior service, kindness,…read moreunderstanding, patience, outstanding expertise from Javin Nelson. He has helped us with the most recent application to consolidate. I highly recommend that Javin be promoted or at the least jump his salary up 2 levels Thank you PS. This should be placed on the desk of his boss!

This bank has been the most helpful bank I've ever had. I had to have help with a lot of legal…read moredocuments and they have helped me through all of them. Also advised me the best accounts to put my money in. I would tell anyone this is the most friendly, helpful bank ever. Teresa Young

Was just refused to exchange my damaged and foreign currency at this location. Teller was rude and…read moreunhelpful. This is a service every bank offers I have no idea why I was turned away

I applied for a savings account to DEPOSIT my money into. To verify my identity they pulled a HARD…read morecredit inquiry as if I was applying for a loan. Called to complain and got attitude from what sounded like a bunch of children. WTF.

belong for many years great customer service and it is nice to be a name and not a numberread more

Was a Bank of the Cascades customer for years; since the merger, they're an absolutely garbage…read morebank. Impossible to get accurate or effective help disputing a fraudulent charge on my debit card. Seems intentionally to set barriers so it's impossible to jump through their hoops to get the dispute assessed. I've begun moving all of my accounts to On Point Community Credit Union.

First Interstate Bank is not competitive, and their app has issues! For example, you can't use the…read moreapp to make large mobile deposits, and bank managers are unable to increase mobile deposit limits like at other banks. Their app won't let you make a mobile deposit of over $5k. Time to change banks!

I've never had a long wait, in the drive thru or inside the bank. Efficient, usually friendly group…read moreof people. I knocked off one star because inexperienced tellers sometimes don't immediately bump you up to someone who knows what they're doing. Which can really eat up time. But overall - great place, good service, and nice people.

Umqua on Century Drive in Bend is completely understaffed. You may just sit at the drive through…read morefor what seems like forever, and need to give up and leave.

We were traveling to Bend from Portland and we needed to get some money out of our account. We…read morearrived at the bank at 1:05pm and realized that the bank is closed, even if their schedule says between 1:30-2:15pm is closed. 2 tellers were inside and they didn't even turned their heads when I knocked on the door. I'm not surprised to see that they have only bad reviews everywhere.

Slower than molasses in January!!! Now to be fair, i've been banking at this particular bank for…read more30+ years. They have always been good to me, but good lord when i have to sit at the drive thru for 15 mins to deposit a check...smh. Maybe its time to change banks...