Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park until 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night.. read more

OnPoint Community Credit Union - Parking lot security at On-Point credit union. - Banks & Credit Unions Near Me - Bend, Oregon

Sad to report about this business. What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago. read more

Absolutely the worst experience I've ever had with a bank. Had an IRA account. Closed it to go with a better interest rate. It took them thirty days to give me my money from my OWN account. Lost a month's worth of interest... about $145... and I had to jump through a bunch of hoops... literally hours of work to close this account. The local branch is friendly enough, but nothing but incompetence in their main headquarters. read more

Bought a van for my personal use and had OnPoint refuse the loan through "cuddle" 'cuz it wasn't a car. And then they jack up the interest rates almost double. And they make you go through some in office (COVID, duh?) process if you choose to pay the onerous rate. They should be clear in their advertising that they don't sell loans on a lot of vehicles that customers might want. The idea of being a "member" of a CU is pretty silly. [edit] Oh, this gets worse. So for a van that was against their policy to insure they ran a credit check. So I have an extra ding on my credit because of their incompetence. Hint: If you are going to refuse the loan for non-fiscal reasons *don't* run the credit report. read more

As far as banks go, OnPoint is one i would recommend. It's very locally oriented and the device is great. My fiancé joined OnPoint when he moved to Central Oregon last year and had been impressed by, so when we need to open a joint account it was the location we choose. Opening was super easy and fast. We were also able to exchange our dollars for pesos for a great rate to get ready for our upcoming wedding in Mexico, which was a great bonus! read more

Been going here for 6 years, not once have I had a problem! Even lived out of state for several years and they were easy to get ahold of and very helpful. Evan, in particular was very kind and resolved my situation with ease. read more

Our experience with OnPoint has been a delight. Bonnie was the banker who set up Our business and personal accounts when we moved from a big national bank. She was very friendly and knowledgeable. read more

I never thought I'd write a review for a bank/credit union but I had such exceptional service today, I wanted to give OnPoint recognition. I was on the phone taking calls for work while opening a new checking account. Vanessa took care of everything seamlessly and quickly. I was thoroughly impressed and I am weirdly excited about my new credit union. Thank you! read more

Just called I don't speak to robots offer some god damn service and pay someone to answer the phone. Takes 1:30 seconds of wasted time before the computer hangs up on me. read more

We have loved this bank but they are heartless! We deposited a check and later realized that they put it in for much less then the check was for. We had a bill coming out of our account and because they did this it overdrew. I also have critical meds I have to take and couldn't afford to buy them cause now my account is in the hole. They said well we will fix it but in about a week or so!!! Can't believe that. So wrong!!!!!! read more

Every experience with OnPoint has always been wonderful. All of the employees are super nice and helpful. I had just moved to Oregon, so I needed to switch banks. All my friends and family suggest I join a credit union, and I happened to be passing Onpoint. I walked inside and told the women with huge smile on her face who seemed so happy to see me. "I just moved here and I need a to switch banks, but people tell me I should go to a credit union so can you tell me the difference." She explained it thoroughly and asked if I wanted to put my name in to see someone about setting up an account. I was seen less then five minutes. This next woman was just as nice and helpful and told me I could set up a checking and savings account for free and they'll have the same account number so it'll be easier. I could do my banking online. Also I never would have to fill out deposit slips or withdrawal forms I could just go in and type in my last four digits of SSN and tell them what I wanted. And that they could have my debit card made then and there instead of waiting for it in the mail. She said several other things that they had for our convenience. I would suggest to anyone to join Onpoint. read more

So far the best bank I've ever had. After dealing with Wells Fargo for years, I'm so happy I moved my accounts to OnPoint. Their app isn't pretty but I actually have fewer problems with this than with the Wells Fargo app. Very friendly staff as well. read more

I have made three calls and spoken with 4 people over the past month in an attempt to pay off my auto-loan, receive the title and close my account. I called originally in January and requested my auto-loan paid off and then close the account and mail me my large balance. I called back a couple of weeks later because I hadn't received the funds from closing my account or the auto-title. They said they had already mailed the title, but they didn't close my account and mail me the money. They said they would do it. I called back today to find why my title still hasn't arrived and was told by the representative and her manager to call back on March 1st if it still hadn't arrived. I expressed that it is unacceptable to make me wait and call back again due to their failure. They said they will remail the title. It is so frustrating that it requires me to call so many times and express frustration before they would do their jobs. The manager wasn't apologetic and instead said she would pull the call records to see what went wrong. I really don't care about that, I just want it fixed. I feel like they are holding my assets hostage. read more

After 6 years. We like the credit union which has always treated us well. Also very good car loan rates.

I never thought I would be so excited about my bank. I love onpoint. Especially this branch, I know I will be taken care of. Heidi is who I opened my account with and I look forward to going in and seeing my banker. When I have the option to go In or use an ATM/drive up window, I make a point to go in. I'll even go out of my way. Heck I might even go in just to say hi. It's that welcoming and warm. Not to mention the fact that they are just an awesome bank. read more

I recently moved to Bend and wanted a bank that when you walk in they know your name. Well I found the perfect bank-- On Point community credit union!! I was greeted right away and they handled all my questions and concerns. I'm so happy I chose this bank. read more