Absolutely top notch customer service from Jose on Sept 30 & Oct 2, 2024!! He was very attentive…read moreand thorough all while being efficient!! Thank you for making my new member experience so smooth!

This is the best bank branch location you'll visit in your life. Every person I've interacted with…read morehere has been very professional, friendly, helpful, and eager to help. They almost seem like family with each other. That's the kind of vibe I get with it being a relaxed and welcoming but professional environment. It's also a nice building. :)

People love to bag on big banks, deeming them corporate bastards, but here's the thing: if you keep…read moreenough $Skrilla$ in your account here at B of A, they won't ding you left and right with those erroneous charges. Yep, money does in fact grow on trees folks, so it's up to each person to get up in that tree and pick that money! Now go do it. Boom. This particular branch of B of A is great for many reasons. The location = can't beat it. All the action happens on this wild corner of Greenwood and Wall, plus they even tell you the outside temperature with their nifty digital temperature billboard. How cool is that? Also, the branch just underwent a fabulous remodel, way to modernize guys...so light and bright. I can't post this review without talking about the fabulous staff. The folks who work here are all so nice, efficient and willing to help with anything. The manager Aaron is super professional, laid back and approachable. Brett the investment wizard will help you figure out finance and investment stuff (make sure to ask him about Jujitsu). The bank tellers (Madison, Mimi and Theresa) are great and ready to help you with your account transactions. Downtown Bend is lucky to have this bank!

Senior Banker Zachary Fentress did a wonderfully thorough job opening a new checking account for my…read moresmall business. I appreciate the time and care he took in seeing to my needs. Well done. Terrific customer service. Will be sending my friends.....

As far as banks go, OnPoint is one i would recommend. It's very locally oriented and the device is…read moregreat. My fiancé joined OnPoint when he moved to Central Oregon last year and had been impressed by, so when we need to open a joint account it was the location we choose. Opening was super easy and fast. We were also able to exchange our dollars for pesos for a great rate to get ready for our upcoming wedding in Mexico, which was a great bonus!

Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

I'm sure it's a great branch, but i came here to say that they need to update their hours. They're…read morelisted as being open from 9-1 on Saturdays so I went there at noon to find them closed with a sign on the door saying they're closed on weekends now. Inconvenient, especially if you have to take Uber to get around.

The costumer service at this branch is non existent. I have called ahead more than once to try to…read moreget help from someone willing to put on an N95 mask. They refused to provide a service unless I went to the Franklin branch in person. Finally one nice man said he would so I went down with a new mask for him and I wore one. When I got there the branch manager would not allow him to do it. She was once again rude and unsympathetic, though she had no idea what my reasons were. It was a simple request and I have had our money with them for over 30 years. Go elsewhere.

My first experience with this branch and I was a bit worried seeing the other reviews. Although I…read morearrived close to closing I was helped quickly and the teller I worked with was genuinely warm, interested, gracious, competent, and kind. Top notch customer service.

Why do I keep doing this to myself? There are other branches but this one is too convenient. I need…read moreto remember to never stop here again. Once out of the last 5 times I've been in here, I didn't have a problem. Every single other time there's been some holdup- some reason they can't give me MY money without a hassle. Usually it's because I don't have 7 forms of ID or whatever. Supposedly I'm supposed to carry my debit card with me at all times even though I have my passport, my license, my debit card on my phone, and major credit cards. Maybe I don't want to or don't feel safe carrying my debit card. Ugh. There are other branches that are fine with me not carrying it. Why is this one so difficult?

I've been with this bank for 7 years, since I first started my business checking account. They have…read morealways provided me over and above service. Their branch manager has always assisted me hands-on when I've had problems with their website, getting me in touch with the correct person immediately while I was sitting in his office. I recently applied for the Paycheck Protection Program (PPP) loan and I know they were working all weekend long to serve their clients as they were answering my emails and I received a phone call. We were fortunately able to obtain the loan and I'm certain that it was at least in part because of the character of the individuals that have always assisted me at this branch. The one star review another poster gave has always bothered me so I thought I'd try to set the record straight here. You won't go wrong at this branch.

Opened a business bank account at WaFd recently, had a great experience. Professional and friendly…read moreteam.

What a great bank. They really go the extra mile for you and always friendly and helpful. Highly…read morerecommend this bank because they are consistent in giving great service. The manager is a sweetheart and always smiling and I watched her training newly hired people and she is very patient and kind.

I applied for a savings account to DEPOSIT my money into. To verify my identity they pulled a HARD…read morecredit inquiry as if I was applying for a loan. Called to complain and got attitude from what sounded like a bunch of children. WTF.

This bank has very kind and helpful staff. The atmosphere here is wonderful. I love coming in hereread more

The bank itself is perfectly fine. The issue is had was with jing jin, the banker who set up my new…read moreaccount. She took my phone into her own hands and did the mobile deposit without asking me and now its going to take 2 time longer than it should. Jing, ask permission first and make sure the customer is okay with what you're doing.

I transferred from First Tech Federal Credit Union in the Portland area to Selco about 6 months…read moreago, since First Tech CU doesn't have an established brick and mortar presence in Central Oregon. So far the jury is out on how I feel about Selco. While First Tech's mobile app is so very easy to navigate, I have trouble just navigating Selco's online site. For 2 yrs I did all my First Tech banking remotely while living in Central Oregon and I would have continued but there were a few issues that arose that could only be remedied by in-person customer service visits (the app had its limitations for as slick as it was/is). I still have my First Tech account (I've had it since 1979) so who knows? I may just go back to First Tech's remote banking if I don't feel Selco is worth the bother. Maybe I'll get used to Selco's somewhat clunky online site in time (I'm really not even motivated to try their mobile app), but its a definite downgrade from First Tech's.

It's no wonder they have horrible reviews. They waste your time snd do not help while 6 employees…read morestand around and chat . Worthless