This place closed and didn't tell their customers who are in the middle of home construction loans…read more They were purchased by Synergy. Most of their employees now work for Synergy or New American Mortgage.

Ben Wagenblast was extremely helpful, diligent, and professional throughout our home buying…read moreprocess. Understanding that we were first time home buyers, Ben explained each step thoroughly. Ben made a scary and, at times, frustrating experience easier. Thank you!! Would recommend to other home buyers!

Tyrell Hobbs and the Academy Mortgage team were extremely helpful in navigating my home purchase to…read morethe finish line. Despite a challenging rate environment and tighter lender requirements, Tyrell was communicative, accessible and knowledgeable regarding exactly what was needed to get this loan completed. allowing me to complete the purchase on time. I strongly recommend Tyrell, she was outstanding!

I've got nothing but good things to say about my experience with Tyrell and the rest of her team at…read moreAcademy mortgage. I am so glad that my agent referred me to them. I was buying from out of state and simultaneously selling. This is a really stressful process, but they made it smooth. There were times when I thought the loan might not get approved due to certain technicalities, but their confidence never waived and everything ended up going down exactly as it was supposed to. Tyrell communicated perfectly with me and never failed to get back to me regarding any questions I had. During the few times she was unavailable, Ariel seamlessly picked up the ball and every single question got answered. In the end, I had a tricky loan to get approved, that even my former lender wasn't interested in touching, but Tyrell and Academy made it work without a hitch. I recommend them to anyone.

I asked to start my car loan in December but no one listened. It was a bad start and then I read…read morethe reviews. I should not have wasted my time. It seems like they have good customer service, but they don't do what you ask.

I purchased a car in Idaho and got forced to go through this bank for my loan. This is hands down…read morethe worst experience with a bank I have ever had. First payment went without a hitch but before my second payment I received a email saying I had to set up auto pay, so I did. And come due date I got charged 3 extra times at once!! I called and they just kept trying to blame me but they eventually said they already had auto pay set up for me when I started my loan. That made absolutely no sense to me, why send me a email saying you need it set up when you already have it?? They kept trying to push that I was impatient and just tried to pay twice because the payment didn't go through till next day, this also doesn't make sense because it told me when it should go through so why would i immediately try again?? They wouldn't tell me the reason for the other overpayments. After going back and forth for a while they finally agreed to refund me and told them to disable all auto payments on there end as well I disabled mine just to be sure. THE NEXT PAYMENT they auto charged me again like wtf is going on with this bank I told them they absolutely have no permission from me to charge me on their own. I recently got into some financial problems that will be resolved at the end of the month but them double charging me cause me to not be able to buy food for me and my girlfriend. This is just ridiculous I will be calling again to dispute the double charge. What is wrong with these people it seems like they genuinely do not care, about anything.

We can not give enough stars and thanks to the amazing team at NorthWest Mortgage Advisors. About…read morea year ago we started our search for a home in the Bend area. Our agent at the time, advised that we would need to get "Pre-Approved" prior to submitting any offers and suggested that we speak with her "Ace" mortgage advisor. I explained that our tax returns were complicated do to the nature of our employment and I was assured that she was the best and not to worry! After speaking with her and supplying the endless supply of necessary information and waiting almost two weeks .... we were told that we simply did not qualify for a home. After the shock and disappointment dissipated .... we started our own (non agent referral) search for a qualified mortgage advisor. I searched for several weeks and after many interviews we decided to try Jim at NorthWest Mortgage Advisors. We found Jim and his team to be EXTREMELY efficient, kind, knowledgeable and honest. After meeting with Jim and his team, they proceeded to walk us thru the entire process. They quickly processed our tax returns, required documentation and within days they were able to get an in-depth understanding of our income and expenses that allowed them to provide us with the required Pre-Approval letter. Simply put, they spent the time to go thru our tax returns to get an understanding that would allow them to find a loan product that would fit our needs. Jim was able to get us a fixed, extremely low rate & conventional loan that our needs. He and his team (Joyce & Mandi) are licensed in CA and OR and we will be using his services from this point forward ... they are the wonderful and we are thankful for their assistance! If you are searching for a company and advisor that will go the distance to get you the best possible loan product and interest rate ... then Jim at NorthWest Mortgage Advisors is your best choice hans down!

Northwest Mortgage Advisors is an outstanding team. We had easy and open communication at every…read morestep of our refinance with incredibly timely responses any time questions arose. They are a friendly, professional crew that really cares about each family they do business with. Jim made us feel at ease throughout the process and his kindness and honesty is top notch. We highly recommend them and will absolutely use their services in the future when the time arrives. -- Jim, Joyce, and Amanda, thank you for your great organization as well as all the hard work and time spent on getting us the best deal possible!

I always can base how good a business is by the simple things like returning phone calls and emails…read moreor voice mails...... this Business does none of the three......

This is a new mortgage company opening app in June!read more

With the help of Rhonda Nelson, I recently obtained a mortgage from Finance of America Mortgage…read more You may not be aware of the tedious, time-consuming, and generally unpleasant experience of obtaining a mortgage if you have not applied for one since the Great Recession. Fortunately, I had Rhonda's help to navigate through a difficult process. I believe she worked very hard, beyond my expectations, to obtain the mortgage. I would definitely recommended her.

From the owner: Specializing in retail mortgage lending in Central Oregon and the surrounding area.read more

We had the best experience as Gabriela Gill was wonderful to work with during our loan process…read more Gabriela was extremely professional and knowledgeable during the entire process. She is an absolute delight to work with and a huge asset to Mid Oregon Credit Union. We feel extremely grateful for her assistance and will definitely be referring friends and family her way. Gabriela is a top notch employee and should be honored for her outstanding work. We look forward to working with her in the future as well and feel confident that others will agree with us. Great job, Gabriela!

I am Deidre Whitehurst and I have ave been experiencing nothing but superior service, kindness,…read moreunderstanding, patience, outstanding expertise from Javin Nelson. He has helped us with the most recent application to consolidate. I highly recommend that Javin be promoted or at the least jump his salary up 2 levels Thank you PS. This should be placed on the desk of his boss!

This bank has been the most helpful bank I've ever had. I had to have help with a lot of legal…read moredocuments and they have helped me through all of them. Also advised me the best accounts to put my money in. I would tell anyone this is the most friendly, helpful bank ever. Teresa Young

Was just refused to exchange my damaged and foreign currency at this location. Teller was rude and…read moreunhelpful. This is a service every bank offers I have no idea why I was turned away