Ryan is on it! Personable, quick response times with (competitive) quotes, and clearly knows what…read morehe's talking about. If you're looking for someone who knows the insurance market well and works locally in Bend, look no further. You won't be disappointed.

Waste of time, any insurance company that needs to run credit report & build life insurance into an…read moreauto quote to get coverage is smoking crack, went with GECIO got rode side & rental ability for a great price.

Special thank you to Judith for going above and beyond. She presented and explained my options in…read morea easy to underdtand way for insurance. Thank you so very much for working with me and fitting me in to your extremely busy schedule!

Very professional, courteous service. They were able to…read morehelp with our autos, homes, business and health insurance.

I have been a happy customer for 18 years. The insurance agents are knowledgeable and helpful;…read morethey always return my calls promptly. I sometimes have a questions and it is answered quickly and to my satisfaction.

STAY AWAY FROM THIS BUSINESS! Everything is okay until you…read morefind a better quote elsewhere...then let the fireworks begin!! Multiple emails that were threatening, unethical, & unprofessional!! And then a complaint from him to my lender's company stating that they 'bullied' me!! NOT TRUE. They just found a better deal for homeowners insurance for $454, instead of his quote for $900. YES, there has been a complaint made to the Oregon State Insurance Board, and they have all the emails he sent to me as proof.

I had heard a lot about an online insurance company and out of curiosity I went to see how my State…read moreFarm insurance compared. The rates and coverage that I am receiving from State Farm are better and far surpassed what the online brokerage could offer. Also, the online brokerage farmed out my information to other companies, and they also fell short. I'm thankful for the local office in my town of Bend, Oregon.

I had the opportunity to meet Heidi through some clients of mine and was immediately impressed by…read moreher knowledge, professionalism, and patience. As a loyal OnPoint CU member, I've worked with several of their loan officers in Vancouver, Portland, and Bend and have consistently found their rates to be among the best and loans to close on time. If you're looking for a knowledgeable, confident professional in Central Oregon, Heidi is your gal!

Be warned, this review will make you never want to get a loan here. I have a client who was…read morepurchasing his first home. Heidi Kirkpatrick was the lender in charge of helping my client. Everything started out smoothly. My client found a home, put in an offer, had it accepted, went into escrow, had an inspection, paid for an engineer certificate, and the owner of the home had to pay for tie-downs which aren't cheap! We were about 32 days into escrow at this point. We were just waiting on the appraisal. The appraisal was late. So I reached out to Heidi to get an update. She didn't respond that day. She then didn't respond the 2nd day after the appraisal was due. I didn't hear back from Heidi for another 3 days (5 days after I reached out to her and it wasn't over the weekend or a holiday). When I did hear back from her, she called me directly. I said, "Hi Heidi, did you hear anything about the appraisal yet?" She said, "yes, but we have an issue." She proceeded to tell me that she thinks the home my client was buying has been moved twice and that Onpoint credit union doesn't do loans on twice moved homes. She said, " I will try to find out if it has" and I said "same here, I thought for sure this home has only been moved once but I will look into this." She didn't give me more than 20-25 minutes before she called back and said " I'm pretty sure this home has been moved twice and I just found out we can't do loans on single wide manufactured homes." I said "did you find proof it's been moved twice?" She said, "no, I just think it's been moved twice" (she never looked into this and her response was extremely fishy). I then said " we have been in escrow for almost 6 weeks and you now just found this out? We have gone through inspections, underwriting, appraisal, engineer certificates, and a preliminary title report. You should've known this from the start and you've had an excessive amount of time to of told this to my client." This is where this review gets even more frustrating with extremely poor professionalism. She says, " I have to drop your loan and hopefully someone else can help your client." I called the DMV to see if Hedi called them like she said she would as sometimes the DMV can tell you if they had multiple travel permits on this manufactured home. The DMV asked every employee there and they all said "no one called about those permits." Then I call the engineer who tied down the home that Heidi was supposed to be in contact with. The engineer (Good ol' Russ, thank you) said "Heidi never called me to talk about the home being moved twice but in my original engineer certificate that I sent Heidi says that I believe the home has only been moved once and doesn't show any sign that it's been moved again and I'd be happy to put that in writing to help you guys with the purchase of this home." I couldn't believe my ears! Heidi lied about calling the DMV. Heidi lied about talking to the engineer and worst of all, she tried to put the blame on me (buyer's realtor) as if I somehow missed the fact that the home has been moved twice. She was trying to find another way to get out of this deal because she made the really BIG mistake of being 1 week from closing on this home and then telling my client that she can't sell single wide homes. She had dozens of opportunity to tell us this earlier in the transaction but to be honest, she should've known the minute my client went for a single wide home or the moment they reached out to get a loan. This could've cost my buyer thousands. Not including both realtors and the homeowner who have put a lot of work and money into this sale. Never in my 12 years of real estate have I ever had such a poor lender with terrible communication, a lack of empathy, a lack of professionalism, and such a straight up LIAR! My client was devastated and thought he lost his one chance to buy a home with the only cash he had at that time. I had to buckle up, find a new lender, and rush everything to get this fixed. Thank god for Renee from Landmark Professional who stepped in and made the rest of the transaction seamless. Training at this branch needs to be better. There needs to be accountability for almost ruining a transaction for a wonderful young family. Don't walk away from here, run away from here or you may have the same issue.

Truth be told if you are willing to do the leg work you can find the right insurance and…read moreinvestments to match your needs. But even if you do this there is a big advantage to dealing with someone who does this for a living. And an even bigger advantage if your dealing with someone very smart. Henrik Jahn at Central Financial is someone that fits that description. He knows the insurance market and he knows investments. I believe that I can do a pretty good job figuring this stuff out myself on my own but Henrik knows the ins and outs and the subtleties that can save you money or prevent you from making a foolish money mistake. We've worked with him since 2011 and recommend him to our friends. If you are looking for insurance or need some help with other financial issues give these folks a call. They'll do right by you.

It feels like 5 stars just is not enough when it comes to trust I have in Mr. Crotwell…read more Beau is an honest and sincere gent who will do everything he possibly can to go that extra mile and ensure you are taken care of. Smart, professional and sincere are some of the qualities I admired about Beau and found easy to work with. Great guy, does great work and to top it off he is easy to talk with outside of the job he does so well.

Beau is a straight up honest and straight shooter, his incredible knowledge of the process and…read morewillingness to help in anyway has been truly appreciated by us. If you aren't doing business with Beau you made the wrong choice. Always going to extra mile to make sure things are handled and might I add in a timely manner and in such a professional manner. this comes with a 5 + rating

My new insurance company for my home, cars, and life insurance…read more The office staff is very helpful and responsive. There was a small issue with my billing and they called me to multiple times until we were able to get the issue resolved (I was grateful I didn't have to chase them down). I worked mostly with Ryan and Rebecca. They were super friendly and very thorough, when needed. I appreciated the fact they educated me when I didn't understand something. At the same time, they didn't overwhelm me with unnecessary information or say the same thing over and over again. The information was clear and concise. One of the best parts about this insurance group, it is locally owned by a great family! Always a good thing. Plus, you know the people you are speaking with in the office. Bonus, if you need to go into the office, you can drop by the Deschutes Tasting room for a free tasting afterwards!