Cpt. Mo took great care of us in the beautiful limo sprinter, would definitely recommend Royal…read moreTransport!

From the owner: 24x7 local limo transport Fast, clean, professional…read moreServing: Cleveland, Akron, Canton Royal Transport provides fast, professional high quality transportation services in luxury SUV's with 24x7 service.

Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

My first time using this service. I normally use Uber, but needing a ride to the airport at 5am I…read morewas nervous, because Uber can cancel or not even show up. The driver was courteous and right on time. I would have used them for return trip home but for some reason there was problems with the scheduling app and it was difficult booking the ride so I didn't use when I returned. Would use them again if early am flight.

I had them take my family to the airport. That went well, the driver was on time. They were suppose…read moreto pick us up on our return trip. Our flight was delayed in the morning. Tried calling them all day, no answer. By the time we got to the airport at 1:00 in the morning nobody was there. I had my kids and 3 & 5 year old grand kids with no way home. I had to call two ubers to get all of us home. 95.00 each after 2:00am. I went to their office to get a reason for the no show. The lady said she wasn't in on saturday. They did refund the return trip money but wouldn't pay for the ubers. I've used them in the past but never again. They should take the reliable name off their company. Dave Esser

I rented their 42 passenger bus for my wedding day. Booked it over a year in advance. They call me…read morethe night before my wedding at 6pm, while I'm at my rehearsal and tell me that the bus I rented hasn't been working since MONDAY. They gave me absolutely no notice. They gave me a smaller bus where some people who originally planned to ride, got told that there wasn't room anymore for them. They gave a little refund for the incident. We forgot a few things on the bus and they won't answer any calls. I've called three times within the last 2 weeks since my wedding.

We used a party bus for my daughter's birthday and it was a great experience. Clean, timely, and…read morecourteous. Would highly recommend!

Eric is super nice. The limo was nice. He showed up 15 min early and took us wherever we wanted…read moreto go. Super friendly.

I'm not a review writer but i have to share my experience with this organization. This was a…read morehorrible experience. Unless you're an important  VIP executive and have a well versed knowledge of the limo industry, steer clear of this company. I contacted them to get a quote for a limo for my kids prom. Everything was fine, the price seemed fair and we moved forward. When the day arrived, a black SUV pulls up instead of a limo. When i contacted them to ask the reason there wasn't a limo there, i was told that i don't understand the definition of what a limo is these days and i should have known from the price what kind of car i was getting. I'm not a frequent limo rider but when i think limo for prom, I'm not picturing a black SUV.  The rest of the unprofessional interaction played out through text (pictures attached). I asked why would i pay for a limo when a SUV showed up, and i was told the miscommunication was my fault. I don't think it's unreasonable to expect a limo when i called a limo service.  For anyone thinking of using this company, just know they don't even have any limos available. It is only SUVs so if you're not an important doctor, lawyer,  or executive then don't expect anything else from them.  I truly feel i was ripped off with the old bait and switch. The plan was to give my kid and their friends a memorable experience for this once in a lifetime senior prom. The service was provided and i was willing to pay an adjusted amount for the lack of a limo since at that point, we had no other options. However, when we texted about it the next day, Dave the owner was a wittle crabby from his trip to Europe (which he had to mention as if it pertained to the conversation what so ever). He was completely unreasonable, and accusatory. He called me cheap and went on and on about his important clients and demanded full payment because i was dumb to expect a limo from a limo service.  I'll let the pictures speak for themselves but if you're just normal folk, don't bother with fireman's LIMO service. There's no integrity here. The driver was great though

David, you are amazing and I so appreciate all your kindness and support during the snow storm…read morecoordinating my daughter's ride for college. Appreciate your promptness Tony for picking our daughter up!!! Thank you so much and happy holidays!!!

TERRIBLE company. DO NOT use this company. Not only were they late for the ceremony after REPEATED…read morenotifications about the route, confirmed they noted it, then showed up 25 minutes late to the ceremony with part of the wedding party. Absolutely terrible customer service, no reimbursement for nearly ruining the wedding, and incredible rude office staff. I would NEVER recommend this company for any event whatsoever. They will ruin your special day. Be warned.

In the service industry customer service is key and BVIP has zero…read more Tommy took my reservation and wrote it up for the wrong date. Let's consider this human error as I also missed it on the contract that I agreed to. One week before my planned trip I get a text from the driver that he's roughly an hour out. I immediately called him and the office to inform them that they were a week early and my trip was for the following Saturday. I wouldn't consider that a last-minute cancellation as I wasn't planning for that date and I clearly wasn't prepared with all my guests. The office lady told me I would have to speak with Tommy on Monday and that's when he pretty much told me I was SOL and out my $900. Let me tell you what a delight he is to work with (sarcasm). I tried to explain to him that it's simply human error on both our parts so what can we do about still getting the bus for the correct night. He about blew a gasket and started telling me how he didn't do anything wrong and this was all my fault. I told him, you are correct I signed the contract and missed the error but they are the ones who wrote the contract up for the wrong date to begin with. I asked to speak with the owner, Vicki, over a dozen times and not once would he let me. He continued to be condescending and told me he had every call recorded and not once did I mention the 21st to him. Out of the dozen calls I had with this company, the only recorded call they would offer me was the original call were I called and asked for a booking and they said Tommy would call back to discuss pricing. How come they won't share the 31 minute call where I did the negotiations and booked the actual trip?! Let me guess, because it would prove that I asked for the 21st but the contract was written for the 14th. Once again, human error but own it as any reputable business would. You don't treat your customers like pieces of shit and expect any return service from them or anyone they know! Please pay a few extra dollars and book with a reputable company that'll work with you in the event of a mistake as mistakes do happen.

As always, Kirk and his staff provided professional service which meets or exceeds our…read moreExpectations. Continual communication starting the day before your reservation until the time they pull into your driveway makes it hassle free! Out driver Taurean was extremely professional, pleasant and thoughtful. Thank you Captains Car Service!!! You've done it again!!

Excellent service. Have used them in the past for vacation, and just used them again. We wouldn't…read morecall anyone else.

A1 Mr. Limo - Outstanding Service from Start to Finish…read more 29555 Lakeland Blvd. Wickliffe, OH 44092 440-943-5466 | 216-797-5466 Fax: 888-501-2320 Our experience with A1 Mr. Limo was absolutely top-tier from beginning to end. Cathy and Alyssa were phenomenal with coordination and payments--friendly, responsive, organized, and incredibly easy to work with. They made the entire booking process smooth and stress-free. Customer service like that makes all the difference. Our driver, Dave K, was exceptional. He personally reached out 48 hours in advance to introduce himself, confirm all details, and ask how he could best accommodate our group. That proactive communication immediately gave us confidence. On the day of our event--January 31, 2026, a true winter day in Cleveland--Dave arrived early, which allowed us time to get comfortable with the layout, bring in our food and drinks, connect to Bluetooth, and get settled without feeling rushed. Ice was already provided, which was a great touch. He gave us a professional and thorough safety brief before we hit the road. Throughout our six stops, Dave dropped us off in ideal locations every time. He even took photos for us and made sure we were well taken care of all day. His professionalism, attention to detail, and overall attitude made the experience unforgettable. We had 30 people on a red trolley party bus for a very reasonable $1,068 for the entire trip--an incredible value. I'm pretty sure everyone who drove by us was jealous! We will absolutely be using A1 Mr. Limo again and again for our party bus needs. Already looking forward to our spring crawl! Highly recommend.

A-1 Was the transportation used for my daughter's wedding. Their driver Regis was SUPERB! While…read morethe wedding took place at Our Lady of Mt. Carmel church, he was kind enough to grab the mini sandwich platter at Sweetberries down the street. (Thank you Victoria for the offer when I explained we were having snacks on the bus for after the ceremony and while they were going to get pictures taken). Regis navigated a very tight area at the lake where the couple wanted some photos. He was professional and provided EXCELLENT customer service. Regis texted after the last pickup at the hotel to the reception venue. When the bridal party left something on the bus, it was readily available the Monday after the wedding. Quality Drivers, Clean Vehicles Definitely will come back to A-1 for Party Bus/Transportation needs! A-1 is A+++++