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    Northwest Garden and Stone

    5.0 (2 reviews)
    Closed • 9:00 am - 5:00 pm

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    1 year ago

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    1 year ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.8(269 reviews)
    3.9 mi
    •$$

    Placed an online order. My builder picked up a door from this location…read more Opening the door it was NOT only the wrong size but there was a large scratch in the glass. We were hoping the scratch was an adhesive of sorts. It won't come off with cleaning solution. Be careful with your orders. Now we have to deal with not only explaining this to Lowe's but also switching out the door. Why would they send us a defective product and also the WRONG sized glass door? This puts such a kink in our time and life, These mistakes are costing ME extra money too since the builder had to make framing adjustments and now I will have to pay HIM to switch out the door to a scratch free door.

    Awful customer service. Waited 20 minutes for someone to help me in the paint department. Asked one…read moreemployee to get someone for the paint counter (wish I had gotten his name because he was rude as fuck) and he literally looked me up and down and rolled his eyes and said "mhm" before talking into his mic thing and then waiving me off. The dude who is usually behind the paint counter is also super rude for no reason too. Idk if these people hate their lives working minimum wage or what. 10 minutes later asked another employee (Tommy) who was super sweet and couldn't help me with paint but did give me updates about when I might be able to get service. I ended up going to Home Depot for prompt service bc I didn't have another 15 mins to wait but huge shout out to Tommy for trying! Anyways will never go here again. Home Depot is a mile away and is way better staffed. Go there.

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Hobby Lobby - Some paper options, Tuesday 19 November 2024.

    Hobby Lobby

    3.2(93 reviews)
    3.2 mi
    •$

    One of my negatives for Hobby Lobby is that they start the holiday's several months in…read moreadvance-especially Christmas when its still summer!! I've read several negative comments about the employees. Perhaps they are told not to engage too much with customers, I don't know but they're not the store that say's "Welcome In!" or "Are you finding everything ok?" It felt good when I finally got one of the managers to smile. They have sold some books by people I have no respect for, but haven't noticed them lately so not sure if there were too many complaints about them. Anyway, they do have a lot of fun decor and craft items, games, art supplies, and seasonal so I still shop there.

    I had a disappointing experience at this Hobby Lobby location…read more I approached an employee who appeared to be a manager after hearing a "Code 7" call and seeing her quickly come over to the party decorations section where she was organizing merchandise. I politely said, "Excuse me, ma'am, could I ask for help with something?" Before I could even finish my question, she completely ignored me. She didn't look at me, turn toward me, or acknowledge that I was speaking to her. After waiting a few seconds, I felt awkward and said, "Oh, never mind," and started to walk away. That's when she responded with, "I'm waiting," in a tone that came across as rude and impatient. I then asked whether they had a specific item in stock. She told me no and said she had supposedly placed an order that morning and was waiting for it to arrive, but it never came. The explanation was unclear and not very helpful. What made the experience worse was the overall atmosphere. Several employees seemed unfriendly, and I felt like I was being looked at rudely while shopping. Additionally, there appeared to be numerous employees standing around the checkout area, yet very few were actively helping customers or processing purchases, which was frustrating to see. Customer service can make a huge difference in a shopping experience, and unfortunately, this visit left me feeling unwelcome and dismissed. Just to be kind, i got my $5 worth of stickers and wil be spending $50+ at michael's instead.

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    Hobby Lobby - Some seasonal items, Tuesday 19 November 2024.

    Some seasonal items, Tuesday 19 November 2024.

    Hobby Lobby - Shorter? line at checkout, Tuesday 19 November 2024.

    Shorter? line at checkout, Tuesday 19 November 2024.

    Hobby Lobby

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    Northwest Garden and Stone - gardening - Updated October 2026

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