Perfect. I ordered 15 trees ranging in size from 10' to 16'. The crew of 4 was well prepared and experienced. They protected my property as they moved these trees to the back yard. Planted and staked. Customer service was attentive as the order was placed and being scheduled. I'll use this company again!!! read more

Big Trees - These are all trees planted today! - Nurseries & Gardening Near Me - Snohomish, Washington

AVOID THIS PLACE. Go somewhere that makes you feel valued. That wants to help you with a purchase. That wants to help answer questions you may have. Very bad experience. Very poor service. Myself, my wife and my daughter went to visit today because we need to purchase some trees for our backyard. We parked and started to browse around and my wife saw a tree and loved it. So I went up to the office with my daughter. After asking if we needed help, I let them know we had some questions on one of the trees outside. With a very condescending attitude the lady at the counter said "Which one is it..." I let her know that I didn't know the kind, I just knew which area and asked if there was someone that could come down to help us. She said, "Well, just tell me the kind of tree and I can tell you more information." I again asked if someone could just help us outside. It's like we were an inconvenience to her and her busyness on the computer. She very reluctantly came outside with us. After getting to the tree, she said "Well, this ones sold." I asked if there were others and with a sharp NO, I asked her if she knew where we could get one, and she said "Well, you can go to Oregon." My wife just said, "Let's go." I understand that the owner is Nancy, well, she should really take a look at how she hires for customer service positions. I don't know if the lady was having a bad day. But we are just customers who have no experience buying big trees. They should be more polite and willing to answer questions without telling us to go to Oregon to buy a tree. With all of the options out there, why would I spend money with a company like this. read more

Big Trees was a great place to find some mature trees for my yard. The selection was good and I especially love that they did the installation of the trees, I know that they are planted correctly. Better yet, the trees are large enough that I can enjoy them now and not have to wait for them to grow more to be appreciated. read more

I'm very happy with my new tree (a beautiful crepe myrtle). The crew did a very conscientious job positioning it, and it looks like it has been there forever. I can't wait for it to leaf out and bloom! The instructions for care were very clear. I went to the nursery and picked my tree out-- there were so many beautiful, healthy choices. The staff was knowledgeable, listened to my needs and concerns, and helped me make a great choice. read more

Big Trees - A beautiful newly planted and still dormant crepe myrtle. - Nurseries & Gardening Near Me - Snohomish, Washington

Staff is super friendly and responsive. Great of large trees. They are thoughtful about installation needs with respect to tree size and property layout. read more

We went to Big Tree Supply and were blown away at the variety of trees, quality, and the expertise of owner Nancy Penrose, who personally walked the lot with us to find a tree. It took us awhile to decide which tree, but we couldn't be happier with the choice and the delivery team. read more

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Big Trees was top notch to work with from start to finish. The office staff was helpful and friendly, and the installation crew was fabulous. We were especially impressed with the finishing work around the new trees and very thorough cleanup, even on the driveway around the delivery truck. read more

They're fast, super responsive, reasonably priced, and really easy to work with. Highly recommended!

Easily the best service I've dealt with from any contractor since owning a house. They were fast, flexible, had clear and prompt communications, and were reasonable in price as well. If only all home-related businesses were this good! read more

Big Trees was fabulous to work with! Their large selection of beautiful trees made it hard to decide. The office staff was so knowledgeable, patient and helpful, and the planting crew was AMAZING!! they were incredibly helpful, careful, hardworking, and efficient, plus they planted everything perfectly...we were so impressed and so grateful! read more

We were delighted with their service-we had a maple that we needed removed from our front yard. The crew that came was exemplary, professional, FAST and left the grounds after they were done in excellent condition. The picture is of our tree rehomed! :) thank you. We can not recommend them highly enough! read more

Big Trees - Nurseries & Gardening Near Me - Snohomish, Washington

We purchased a huge tree and paid for the installation of that tree. It was a good price for the tree and what was most exceptional about our purchase was the installation. A three man team came out with heavy equipment and dug a huge hole and planted this tree. What was exceptional was the finish or polish of the project. We had to remove a number of small plants to fit this tree into our garden. These courteous gentlemen replanted a couple of these plants in new areas and took the extra time to clean and rake the area of the installation. There was no indication that heavy equipment had ever been in the garden area and they left the area in better condition that what it was found in. It seems like a small thing that does not take long, but it is truly the finish or polish on the final work project the distinguishes the professionals from the hacks. I will recommend Big Trees every chance I get. read more

They were incredibly helpful in working with me to determine whether a transplant project would work out. It turned out the project wouldn't likely work and I appreciate how straight forward and responsive they were. read more

This is one of (or maybe the only) retail place to buy mature trees and shrubs, and they usually have a good variety. Prices can be reasonable or outrageous, depending on the species. The sales woman who walks the lot with customers is friendly and helpful, but the office staff are consistently gruff or outright rude. My main complaint is with their delivery and installation, which comes with 1-year insurance on the plant. We have purchased from them twice - once just with delivery which went very nicely, then once with installation. The installers who came barely spoke english and didn't follow directions on where to put the tree (meant for privacy, so the precise spot was important). They whipped it in the ground several feet from the spot I had marked and left before I realized it. The Big Trees manager said they could come back to move it for $185/h! They charge an additional 75% of the sales price for the installation + insurance, but unless the tree is completely dead within a year, they won't replace it. In writing, installation is supposed to come with consultation, planting, and a visit afterwards as needed. The guys who installed couldn't answer questions about the soil, watering, or anything, and their arborist wouldn't come out afterwards, instead rudely answered questions over the phone only. It's not worth the cost. Also be warned - don't purchase a plant then leave it on the lot long. Though they offer to hold, they stop caring for the plant. There had been a huge camellia someone had bought for over $500 and left in the ground there that Big Trees stopped watering through a hot summer. The camellia looked nearly dead. read more

Nancy and everyone else at Big Trees were amazing. They graciously answered my many questions and helped me figure out the best trees for my yard. I was very pleased with the experience and highly recommend them! read more

Our experience working with Big Trees was fantastic from start to finish. we bought two 8-10ft maples for our new backyard. Their selection and quality of trees were best we found in the area. Buying was easy and quick. Delivery scheduling was seamless and quick. Installation was super well done. And all of their follow-up care information has been super helpful! Definitely recommend. read more

I had heard of these guys off and on over the years. I love their name "Big Trees" cause that is what they do! A few weeks ago they planted a 24' tall Western Red Cedar in our back yard. This was logistically challenging , crossing two golf course fairways to get there. The installation was careful placed and looks wonderful. Hat off to Todd...he patiently provided many different options until we settled on the cedar. These guys are off the hook! read more

You pay 300.00 or so for a tree and its full of disease . You ask for help in trying to treat your tree . They ask for pictures - type of spray and spray dates . So if you get a tree from these unprofessional a-s make sure you. Keep records and dont expect any help because its not about customer satisfaction its about money and no help for a customer . I will never buy from these people again . They should be ashamed read more

I wasn't at their location but I had a very good experience over the phone with one of their peeps. I wanted some information about relocating a huge Lace Leaf Maple plant in front of one of my client's home. They called back and was very helpful answering questions about whether it is feasible, the pros and cons and the cost. They helped me decide whether it was worth it or not and whether it made sense to do it. Love how helpful the experience was and that they were good enough to provide information. read more

A beautiful Service Berry tree delivered and professionally installed in my yard. It will bring decades of joy to our home, neighbors, and birds! Nancy, Todd and Staff at Big Trees are professional, knowledgeable, and their follow up after service is beyond expectation! read more

I bought a sugar maple from Big Trees 7 years ago, which went well. However, it's now dying from verticillium wilt, almost certainly because it was diseased when it was delivered. I can't replace it with a new healthy maple tree either because the fungus is now in our soil, so I think I'll plant a conifer there next. I wish I hadn't been so impatient to have a big tree. read more

I am very impressed with everything about Big Trees: they stand behind their trees, and have over and above customer service. I'm sorry that Leslie had a bad experience, as ours was quite the opposite. I would go back to Big Trees for any large tree for my garden. read more

The real test of customer service is when things do not go as planned, especially after the service is complete and paid for. Big Trees in Snohomish certainly comes through. We had a White Birch planted about 18 months ago which recently started to show some signs of decay. Jake, one of their Arborists, came out to inspect and unfortunately the young birch succumbed to the birch borer. Even though we were outside the warranty period, there was never any issue of working with Nancy or Jake to come to a satisfactory resolution. The entire process was painless, and I would be happy to work with them anytime. It's somewhat rare these days to find a company that truly stands behind it's work and recommendations, and I am certainly glad we had used them to plant our trees. The dogwoods that were part of the original planting have done fantastic. read more

I contracted with Big Trees to dig up and move three large trees from my current house to a jobsite where I am building a new home. I found them pleasant to work with and they were professional and completed the job as advertised. Several of the trees were quite large, including a weeping purple beech 35' high. I can see where their expertise was critical and most people probably don't even consider that moving such large trees is even possible. read more

We love our beautiful new tree from Big Trees and I couldn't recommend this company more! We initially worked with Jenn who was very knowledgeable and able to help guide us to find the right tree for our specific situation (we had a previous tree quickly die of a fungal infection, so we needed a tree that was resistant to that type of fungus). Nancy (the owner) contacted us to go over what to expect the day the tree was planted. Her crew was on time and were hard workers, it was obvious they've planted many trees! We actually did have a small issue with the way the tree was planted - which leads me to my favorite thing about this company: they are super responsive and have wonderful customer service! You can tell they really want you to be happy with your tree. Jake (the arborist) ended up coming to our house in Seattle to look at our issue and make recommendations. He and Nancy worked together to make sure we were happy with our tree. In a time when great customer service is rare, Nancy and her team at Big Trees shine. I would highly recommend doing business with Big Trees! read more

I don't often give out 5 stars. They have reasonable prices and excellent service. Several years ago I bought 9 Emerald Greens for privacy along my fence line near my pool. I had a very small area that I needed tall trees, they assured me these would fit and they did. The trees are beautiful and still healthy and my yard looks so much better. They went in quickly and the next year when I had questions, this company responded promptly. Highly recommended. read more

I had Big Trees transplant some of my trees. They are professional. Cost and time efficient. They did and great service and will hire them again. read more

I love how you can walk the property and view the identifying tags on each tree. It was a pleasure doing business with Nancy the owner, who answered my many questions and Todd who wrote up my order. I chose two 10' pines. They coordinate with you on contacting "callbeforeyoudig". When the time came, the delivery crew were prompt, tidy, and fast. They installed supporting poles/stakes that are a dark color so you don't notice them which I really appreciate. The two trees look so good, I will definitely buy from them again. read more

Big Trees has a large selection of trees and a friendly, knowledgeable staff, if you have an idea of what you want they can make it happen. We had two large cherry trees planted by them, scheduling the planting was very convenient and the on site crew was punctual every time. I do recommend sorting out all the details up front (tree positioning, clean up, ..) and supervising the whole process in person to make sure you get the result you have in mind. read more

Our neighbors just built a huge house with a 30 foot tall garage next to our back yard fence. Our back yard, garden, fire pit, hot tub and play area were totally exposed to their windows and extensive outdoor lighting. Big Trees planted eight 17 foot Leyland Cyprus trees and totally blocked the view and the light. We gained so much more privacy and sense of safety, and the trees were much fuller than I expected. I feel like I got my backyard back. Staff at the office were great to work with and the installers were courteous and competent. We plan to evetually plant more big trees as we develop other areas of our yard. read more