We were all very pleased from the moment we entered the building (& Elvis had just left...JK). The…read moreatmosphere, the Staff (+) and Shop (super Clean!) to the final fixed end!....wonderful!!!

I took my vehicle in to get detailed here and they did an okay job but I've had better done for…read moreless. There were crumbs and dust in the corners of some of the trays in the interior, the windshield had stuff stuck to it still, and paint job had places where stuff was stuck to it still, the side windows had very visible streaks from the cleaner, and the hood had waters spots which makes me think they let the vehicle air dry instead of hand drying it. I gave three stars because it wasn't a bad job. It just wasn't up to the standards I would expect for a professional detailing at the price.

I've waited almost a week to write this review, because I was frustrated after our experience and…read morewanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business.

I have a hard time giving this company a perfect 5.0 review, but they did do a good job and I…read morewanted to write about my experience. I recently went to look at a 4Runner from them. I arrived to a shop that looked like an abandoned building, but inside was filled with beautiful classics. I'm only talking about this so that if anyone in the future decides to look into this company ahead of time, just know you are in the right spot when you pull up to a white, abandoned-looking building. Here's what this place did great, and here's where they went wrong: Right off the bat, when I walked in the door, they had the carfax report on the table and were very open about the 2 crashes the car had been in. I appreciated that. This 4Runner I was looking at also happened to have extensive documented maintenance, that was prepared and on the table for me to view when I walked in. We then took this 4Runner out to the shipyards near magnolia where I was given free rein to drive it around. This 4Runner was a manual. The clutch was seriously wrong, and it was noticeable. It did not have transmission issues, but the clutch pedal was not effective and it was tough to drive, so it was noticeable. We drove it around for a little bit and headed back to the shop where I sat down to look at the maintenance records they had available. This particular 4Runner had a lot of clutch work done, so I was concerned. I brought it up to Alex, and he recommended to take the 4Runner into their shop to get it fixed before they were to sell it. That was much appreciated. They didn't try to shrug me off and move on to another customer and try to sell a broken 4Runner for $14k to the next customer, they stopped, addressed the problem, and tried to move on. In my opinion, that's how business should be done. Kudos Here's where I believe they went wrong. They were trying to sell a 4Runner with 90% of the factory options for the price of a 4Runner that had 100% of the factory options. When you go on used car markets elsewhere, you could find that exact car for $8500-10k easily because nobody wants a 4Runner without all the 4x4 factory options. To make things worse, they were trying to sell that 4Runner with clutch issues. In my opinion, that is not how you do business. They had already taken the time to do repairs on the 4Runner ahead of time, the clutch pedal should've been addressed prior to listing or the price should've been lowered. I wish this team the best of luck selling that 4Runner, and I wish you luck on finding a car that's right for you. If you decide to come here, make sure to ask for Alex. He's about as stand up as a dealership salesman can come. I will still recommend this shop to anyone looking for specifics. To me, this shop appears to only buy specific cars that are in high demand due to rarity, price, etc. so they might have what you're looking for. I should also add that even though they had some questionable ethics, this shop was the most honest dealership I've been to in the last 3-4 weeks and I've been inside 7 different shops across the Seattle area this month. P.s. I ended up buying a truck of Facebook marketplace. I went to this shop with the intention of buying the 4Runner, but was turned off by them asking $13,900 for a 4Runner without the factory lockers and with clutch issues. You can find the same 4Runner on Facebook marketplace for anywhere between $8,500-10k because nobody wants a 4x4 4Runner without the factory lockers.

I've been a VW fan for a long time, with a Peugeot, a Volvo, among other cars over the years…read more Although I loved the Altrack I bought new from Carter VW, an older Eurovan Camper caught my eye. It represents the 5th full VW camper that I've owned. I can hardly express my sincere gratitude to Alex and Eric at the service desk and the Eurovan expert for keeping my old 2001 camper running well. Tomorrow I am embarking on a journey that will take me out of state, all day to reach, and following routine service, I have peace of mind that it will be a great adventure thanks to the attention that it gets at Carter VW. The whole team is friendly, knowledgeable and shares a passion to support VW owners, including me and my old bus! I am truly grateful and appreciative of the whole team at Carter VW. Thank you for giving me the opportunity to share my views.

The service department blatantly tried to upsell me by suggesting I needed to add a $900 suspension…read morerealignment and service before they'd calibrate my front sensor. I called my normal mechanic for a second opinion and they confirmed this was completely unnecessary and the systems are entirely separate. There are no other indicators that the suspension needed work. This was in addition to charging me a $200 diagnostic fee to literally only reset the infotainment system with no additional work. I'm not sure it's a coincidence that I received this treatment after going in alone as a woman -- not sure my husband would have been told to add the suspension work.

I was looking for a second car and we wanted a minivan for our family of 5. I got Jeff's number…read morefrom a friend and he spoke very highly of Jeff saying he was great at finding cars for a great price and that he was very professional and he didn't disappoint! I told him what kind of minivan we wanted and how much we were willing to spend. Within a little over a week he called me with a minivan he found that was PERFECT for us and even more than I expect for our low budget! He was actually able to get it for a little less than our budget. We scheduled a time to meet up to look at the van and after looking it over we were impressed with how clean it was and it ran perfectly! We bought the minivan and have been so happy with it! About a week after we purchased it, the door lock on the passenger side went out and wouldn't lock or unlock when using the power door locks. Jeff told us he would buy the part and fix it at no charge to us! I have never been so impressed with buying a car and the amazing customer service and honesty that Jeff showed to us! He went above and beyond to make sure we were happy with our purchase and was so willing to fix the door lock which he didn't HAVE to do since it was working when we bought it! I will be going to Jeff for any of my future car purchases and would refure him to all my friends and family!

I bought a 2002 Mazda Protege 5 from Jeff a few months ago. He made the experience extremely easy…read moreand was flexible and reasonable. I looked at the car at his Bellevue location and when told him I wanted to have my mechanic take a look at it in another town, he was very workable. The entire experience was easy and smooth, which isn't always the case when buying a used car. While he may be considered a "dealer" because of the Magnolia Motors location, I found the experience to have the best part of the personal experience with the advantages offered by working with a dealer. I'd highly recommend if looking for a good deal, with a personal touch and great customer service.

As a native New Yorker, I appreciate the no BS 'tude of Robert. He doesn't suffer fools gladly. But…read moretrust me, you do want to get your EV here. Do NOT go to Pierre Chevrolet or any other high-pressure places where they play fast and loose with CarFax, and will tell you whatever you want to here. At Paramount, they're not intense about the process. Buy it, don't buy it, it's up to you. But they know EVs and you'll get a fair, no haggle deal, and a much better experience.

Came in to potentially purchase a used Golf Alltrack they had and was pretty much dismissed as soon…read moreas I walked in. Guy never told me his name and when I asked to see the Alltrack he pointed at it and he just told us "keys are in it go take a look" then went back in to his office. After taking a minute to go over the car on my own I came back to ask about a potential trade-in and test drive, so we went out to evaluate my trade-in which came way under what Carmax/Carvana/TrueCar offered (and way under the values he was given when he researched the car on his computer, I don't think he knew I could see the screen) and I was told he doesn't do "informational test drives." What kind of dealership doesn't offer test drives of their vehicles? On top of that all the vehicles on their lot are sold as-is so there is no form of dealer warranty on any vehicles sold here. I would suggest anyone to look somewhere more reputable that offers warranties and test drives for their cars because apparently there is a serious lack of confidence here in the cars they are selling.

Had a very good experience purchasing my first car, at Lee Johnson Mazda Seattle showroom. Peyman…read morewas patient and respectful as he explained through the differences in all the features across the select, preferred, carbon, premium.. versions and was quite a nice and honest guy. Have had bad experiences at other showrooms where some car salespersons have been pretty rude and tried using "wolf of wall street" tactics, but I was glad when I dealt with Peyman. He was very patient during the test drives and even stayed after hours till the finance department got free to begin the paperwork. Even the finance staff was fun and nice, despite working after hours. On the car pick up day, things were again smooth and Peyman answered all my silly questions. Overall the staff was just really nice, the showroom was clean and it was a good experience purchasing a car over here. Glad to have done business with them.

I had service scheduled for Monday the 28th and wanted to see if I could leave my car overnight on…read morethe 27th. Alan answered the call and was so rude and unprofessional I decided to cancel the service and called Mazda Kirkland instead. The customer service was night and day. I will be using the Kirkland center now and in the future.

I recently purchased a 2024 Audi Q8 e-tron from University Audi Lynnwood and couldn't be happier…read morewith the entire process. From the moment I walked in, the experience felt professional, low-pressure, and genuinely customer-focused. Jonathan was my salesperson and he was excellent. He took the time to understand exactly what I was looking for, answered every question thoroughly, and never once made me feel rushed. He clearly knows the Q8 e-tron inside and out and helped me feel confident in the decision. Charles handled the finance portion and made what can sometimes be the most stressful part of buying a car completely straightforward. He was transparent, efficient, and worked hard to put together a clean deal. Everything was explained clearly and there were no surprises. The whole team at University Audi Lynnwood made the process smooth and enjoyable. The dealership itself is clean and welcoming. I'm thrilled with my new Q8 e-tron and would absolutely recommend Jonathan, Charles, and University Audi Lynnwood to anyone looking for an Audi in the area. Additionally, I brought my 2015 Audi A4 in for recall work, a transmission/ATF level check, and a full once-over to make sure everything was in good shape. The service team at University Audi Lynnwood was outstanding from start to finish. Matt, my service advisor, kept me updated throughout the entire process. He was clear, responsive, and made sure I always knew what was happening with my car. That level of communication made the whole experience stress-free. Lisda did the actual work on my A4 and did a thorough, careful job. The recalls were completed properly, the transmission fluid levels were checked, and the all-around inspection gave me real peace of mind. It's clear she takes pride in her work. Sean, the Service Manager, was also fantastic. He got us in very quickly and even went the extra mile by helping get the software updated on my new Q8 e-tron before I took it home. That kind of proactive help is rare and really appreciated. Professional, efficient, and genuinely customer-focused -- highly recommend University Audi Lynnwood.

I had an absolutely amazing experience with this Audi Service Center!…read more My husband, Vladislav, originally stopped by just to buy an A/C sensor because my air conditioner hadn't been working for a very long time. With the recent heat, driving had become almost unbearable. After purchasing the sensor and getting back into his car, one of the employees ran after him and asked him to come back immediately because they had looked up my VIN and discovered that my vehicle had an open recall. They refunded the money for the sensor right away, scheduled me for service just a couple of days later, and completed everything the same day. Not only did they take care of the recall, but they also performed a full inspection, even checking my tires. They replaced everything that needed attention--including both A/C sensors (I didn't even know there were two!), a charging cable, and a couple of fluids. My air conditioner now works perfectly! To top it all off, they washed my car, which was such a wonderful surprise. Everyone was incredibly kind, professional, and genuinely helpful. The fact that they took care of everything at no cost made the experience even more impressive. I am truly grateful to everyone who helped me. Thank you for providing such outstanding customer service. This is exactly what makes people trust and stay loyal to the Audi brand!

Really nice salesman here. Got a car they bought at auction with one previous owner. Provided the…read moreExperian report on the car without me asking for it first. Mailed the license plates to me without being asked to do so.

Public Warning: Unethical Practices at University Motorsports…read more It is with a heavy heart and a sense of responsibility to the community that I share my disheartening experience working with Darryl Gallaugher at University Motorsports. Despite being a loyal customer who has purchased multiple vehicles from him over the years, my recent employment at the dealership has revealed a side of Darryl that goes beyond the "aww shucks," "harmless little old man" routine he employs. The narrative began when I agreed to purchase a 1982 Datsun 200SX for a project car, with a down payment of $500 and a total cost of $2000. Darryl assured me that the car had no major issues and would be up and running soon. In an effort to assist his struggling business, I offered to work for him, not only to work off some of my balance but also out of genuine concern for the chaotic conditions of his shop and office. Despite my efforts to contribute positively and make him money by selling other cars on the lot, Darryl consistently refused to apply the cash payments he gave me for my work towards my outstanding balance, providing vague assurances like "we'll take care of it later" or "don't worry about that yet; we still need to get it running." However, when it came to the small commissions he offered for selling cars to customers, I insisted on at least applying that money to my owed balance, to which he reluctantly obliged. The breaking point occurred when promised repairs to the Datsun were continually delayed, and the car remained inoperable. Despite my attempts to schedule repairs, I was met with vague promises that never materialized. This led me to explore the option of finding a buyer for the Datsun who was better equipped for the project. When I informed Darryl about potential buyers willing to purchase the Datsun for up to $2500, his demeanor shifted. Suddenly, he claimed that the repairs needed were extensive, suggesting I take a different car and transfer the credit towards it. Agreeing to this, I opted to take a 1987 Chrysler LeBaron Coupe at his suggestion, a vehicle I had been helping him find a buyer for even before it was offered to me, as I am an active Chrysler LeBaron enthusiast and owner of a LeBaron convertible. However, the situation took a turn for the worse when, after agreeing to purchase the LeBaron, at his suggestion, Darryl deceitfully claimed he had no temporary license plates for multiple days and later changed his mind about selling me the car altogether. His objection was based on my intention to invest time and money into the car over the next year, enhance its value, restore its paint, and eventually sell it for a better price after I had some time to drive and enjoy it. This abrupt change in attitude revealed his greed and a complete lack of respect for our agreement and working relationship. Furthermore, his disrespectful remarks about African, Indian, and Asian customers or "those people" as he put it, coupled with a derogatory comment about potential "black" buyers for a Cadillac, or "boys coming up here that are just going to try to talk me down" were beyond the pale. This, combined with his manipulative behavior, left me with no choice but to reevaluate my association with University Motorsports. His refusal to take my payments for the Datsun and his attempt to renege on the LeBaron deal indicate a clear desire to monopolize potential profits over everything, even fair treatment of his own employees. He wanted to ensure that any hypothetical profit from these deals would go solely to him even thought every car he sells on his lot is bought for far less than $1000 and sold for $3 to $4,000 or more. This is about my employment and our dealings, I haven't mentioned the hiding of rust under spray paint, the high milage vehicles with leaky engines and transmissions filled with leak stopper products that will fail once you get home and he has your money. Buy with caution and plan for emergency because he believes "what they don't know won't hurt them." In our final conversation, he attempted to shift blame, claiming I hadn't even paid anything for the car and should have forced him to take the payments when he refused. However, it was evident that he never wanted me to pay for the Datsun because he would have had to fix it, and there was a chance I would have made a profit if I sold it and as a new car collector, I would have only sold it after I had a little fun in it and got to experience driving it, filmed and photographed it for my records. In conclusion, Darryl's actions have exposed a level of greed and manipulation that I never anticipated. I worked diligently for the dealership, only to be treated as competition rather than a valued employee. This cautionary tale serves as a warning to anyone considering employment or business dealings with University Motorsports. Exercise extreme caution and be aware of the unethical practices that may tarnish your experience with this establishment.