First of All, i had my chimney cleaned and the boy did i learn a lot... Folks who are licensed in…read morechimney sweepers are not the same as Masonary contractors... I called Dave Montgomery and mom who is 86 year old secretary insured that her son would take care of my job... They came by (Dave had a broken foot) on his skooter inspected my fireplace at no charge. Ordered the parts (it took a few weeks) an installed today. Dave and brother Paul, were fast & efficient and super neat about cleaning up after themselves.. Thank you Dave, Paul & Mom for an excellent Job...

Professional. Friendly. Honest. Knowledgeable. QUALITY. Need I say more?…read more We had a chimney fire -- a very scary thing!! -- right after a so-called reputable chimney sweep took our $100 and 'cleaned' the chimney. What that guy really did was just take our money and leave the creosote buildup. In the aftermath of that fire, we discovered that our fireplace, which appeared to be made of brick, was actually made of pre-cast concrete. And even worse -- the heat from that chimney fire was so intense that it broke the insulation plate. The insurance inspector took one look and condemned our chimney. The city code enforcement officer came out and took a look; he agreed with the insurance inspector. We were ordered to tear it down. Enter Dave Montgomery who not only gave us the best quote, but was everything you want in a contractor. He showed up, on time. He did a superb job of demolition and then rebuilt our fireplace and chimney with the Real Thing.... brick, not concrete. And every day, before he left, he cleaned up after himself. The end result is beautiful. He included an air inlet that we can open and close that allows air from outside into the firebox (now I don't have to have an open window letting cold air into my house just to enjoy a cheery fire.) The materials used were first-rate. The job he did was first-rate. It's been a while, and it still looks gorgeous and functions perfectly. Bottom line: if you need masonry work done, he's the guy to call. I highly recommend Dave Montgomery Masonry.

Excellent company. Knowlegeable and efficient sales/service team, and great communications. The…read morerepair crew was very courteous, experienced and all-around professional. Repaired a 2005 gas fireplace insert.

Gas fireplace insert (Valor Adorn) could no longer be controlled with the remote. The remote would…read moreraise the flame, but would not lower the flame anymore. Batteries were changed in the remote and in the receiver but that didn't solve the issue. I have to add at this point, that this unit is in a rental property and we are landlords who were unable to be on site at the time our tenants brought this to our attention. Laurie, a super communicator and troubleshooter, comes to the rescue. She has a few things to ask the tenants to look for, identify and test. She narrowed down the problem all via email and text. Once the inop part was identified, it was ordered. As soon as it arrived, Laurie called our tenant directly to make an appt for installation. Between Laurie and our (fantastic) tenants, they pretty much took care of things between just the two of them . . . all we needed to do was provide payment. This is so, so appreciated and valued as landlords who were unable to be present at the property at the time. Btw, I also have to add that our tenants had nothing but great things to say about Laurie's communication and the installation visit as well - - - on time, efficient, neat, polite and very courteous. From initial inquiry to repair, all was done within a couple of weeks. The epitome of efficiency. Other companies were booking over a month out and their $ and time estimates were almost double b/c they required one visit to troubleshoot then another to install/repair once they had the part. Thank you Laurie and Warm Solutions for providing such quality services!

Our front entrance was leaky and after 30 years didn't look so great from repairs. Our brick lined…read morewalkway and driveway were recently done, but the brick did not match our chimney or the front entrance. I had several on-site estimates but Jason actually offered design suggestions (concerning brick type and a small stone pathway). Huge help! Because after watching them demo, then strengthen, waterproof and rebuild the entrance and remove and replace the lined walkway and driveway, we could not be happier! All the brick is matching and after Jason's suggestion to visit a brickyard, we now have colors in the front of our house that match the various natural elements. This design element has made a huge difference! They were super communicative during the process and took time to answer my copious questions and at times address my suggestions (I learned from them!). Thank you!!!

My house was built in 1910 and my fireplace chimney looked…read moreevery day of those 111 years. Of all the estimates I got, Jason Wady at International Masonry Specialists always got back to me, either by phone or by email. He was very understanding that to access the work, they had to use my neighbors' driveway. They did fantastic work, but beyond that they were so clean and conscientious. I won't forget.

Fantastic customer service and excellent work. Purchased our…read moregas fireplace from Okell's about 15 years ago. Normal wear and tear and having some difficulty getting it started. Initially sent an email inquiry, and Trevor immediately responded. We had a service appointment scheduled quickly. Trevor offered multiple times and dates, and always responded quickly. Day of service, Michael arrived promptly. He is professional and efficient. Turns out our valve had broken, which required a special part. Juan in the warehouse was able to find the exact valve, and we got it installed quickly, and now everything is working great. I really appreciate the professionalism and hard work of this team. Highly recommend!

5 stars for the gorgeous Mendota fireplace and ease of installation back in 2020! It's still…read morebeautiful, which is good, since it cost close to $9,000. The installation was smooth, and aside from a burnt out lightbulb above the flame area, it has worked wonders to heat the house for 4 winters! Fewer stars for the wait-time and attitude when the fireplace stops working. I'm writing this to update my earlier, frustrated review based on having to wait for 8 weeks to get our beautiful Mendota fireplace fixed. In short, the gorgeous fireplace worked great at heating the house for the first 4 years! When it stopped turning on this past October, I was stunned to learn that we would have to wait almost 8 weeks until Dec. 18 for an appointment with OKells to repair it. This made for a cold Thanksgiving since we use the fireplace as the main heat and don't have a furnace. It would have been really helpful if the folks at OKells could either have 1. helped us out to get if fixed sooner, given that it's the only heat source... or if it was impossible to squeeze us in sooner, 2. It would have been awesome if they had recommended one of the independent repair companies immediately, so I knew this was an option. I finally got a referral after desperately calling around for help, from Blaze Fireplace of all places, who went out of their way to give me the names and numbers of several independent companies that fix these things! So, now it's working again after having a valve replaced. (Some of my frustration comes from the fact that I personally always try to go above and beyond for people in need. I'm a teacher, and I always try to go the extra mile for my students and colleagues. I really believe in taking care of members of my community, and I wish this business had the same work ethic and a little bit of kindness, in trying to help out someone who really needs their heater to work, instead of giving me a lecture on why they can't do it any sooner.)

Martin and Aide are so great! Their prices and quality are both excellent. They are very easy to…read morework with and completed the job on time. We had to coordinate with six homeowners in our condo association and Mister Chimney were flexible and accommodating, which made the process run smoothly. We absolutely will work with Mister Chimney again when other chimneys in our complex require repair. They are our preferred vendor.

TL;DR Do yourself a big favor and have Mr Chimney handle your Chimney repair and maintenance needs…read more I cannot give enough praise for the service I received from Martin and his crew. The back story is that I had been looking for help with repairing my chimney (new cap and cover) and found a couple of service providers in San Francisco where I live. It appeared that they were highly rated and so I had them come out and give me a quote. They did but the quotes were under names that were different from the name on the websites which raised concerns (do your homework and check out the business address on the website and check for license number before having them come out). I asked for contractor license numbers and they either didn't have or it was under a different name which raised more concerns. I began to look elsewhere and found someone who was a licensed contractor but they refused to come over and look at it before giving me a quote and were not going to be able to do the work for another couple of weeks. Finally I found Mister Chimney (licensed and bonded in California #1160652) and was able to schedule an inspection right away. Martin (the owner) came over and inspected it himself. I showed him where the other chimney service providers had accessed the roof but he insisted on another access point so as to avoid damaging the rain gutters despite the fact that it was a much higher and more difficult access point (the other chimney service providers didn't even consider and sure enough had done some damage to the rain gutters). Martin was able to inspect and give me a quote on the spot and scheduled the work to be done that week. The guys who came over and did the work did a great job and the cost matched the quote which was very fair and below the cost the other chimney service providers quoted. I only wish I would have found Mister Chimney sooner.

Pedro did an amazing job with install. On time, professional, friendly....even my dog was…read moreimpressed. Of course I had a builder/framer friend come due to needed construction to size down my frame, to assure properly done. And he said well done and good price for door.

Feeling swindled This is my honest review of DenDefender…read moresecurity doors. So, I paid a little over $10,000. For a front security door and a back sliding security door with a doggie door. The installer was a true professional. He had to have someone bring him additional equipment because items were missing. Overall, it took about 6 hours to install both doors. The front security door looks great. The door is not air tights and does not have anything to prevent the door from swinging all the way open. Given this, when you open the door, you must hold on to the doorknob, or the door will swing all the way open crashing against the side of the house. This has chipped the paint off the doorknob. If you have stucco the doorknob crashing against it will crack and chip away at your stucco. If you have aluminum siding it will dent. Highly suggest DenDefender install a mechanism to prevent the security door from flying open when you open the door to enter or exit your house. The sliding door with doggie door looks great, however, the doggie door flap is heavy. A large dog (60+ pounds) will have challenges going in and out. If you have a small dog forget it. The dog will not be able to go through the flap. The flap must weigh a minimum of 3-lbs. I believe it weighs more but did not want to exaggerate. What's truly troublesome is that the sleeve/panel provided to prevent the doggie door from opening is located on the outside of the house. Given this you must open the sliding door, go outside to remove the panel, then come back into the house to let the dog out. Rendering the doggie door totally useless and now you do not have a security door because someone from outside the house controls who enters and exits. I request a new security sliding door without the doggie door since DenDefender did not provide me with up front information to make a wise decision. In return I got nothing more than an offer to be a ginny pig for changes to a new door and a call back to see if they can fix the problem. I got neither. You would think the sales representative or installer would let the consumer know this, but I guess DenDefender make extra money by charging you extra for a doggie door. I think what is truly alarming is that DenDefender is aware of this and does nothing about it. They cannot turn the doggie door around because your sliding door will not open or close all the way. A flaw in the design yet and still DenDefender sales this defective product. The ideal around security screen doors is great. However, give the many flaws I suggest saving money and getting your doors from Home Depo, Lowes, Anderson's or someone else. If DenDefender can fix the many flaws their doors can be a game changer until then I would not recommend their products.

A Terrific family-run business! Honest and reasonably priced! Our chimney hadn't been cleaned in…read moreover 20 years, so I started looking for service providers. After contacting several, I found United Chimney Services, and they are wonderful! I was able to schedule an appointment within a week of my call. Andy came out in February and cleaned our chimney as well as inspected the dryer venting. Andy explained everything to me, left everything as clean as he found it, and the pricing was very reasonable! Today, I had the ash slot inside the firebox and the ash door on the outside of the chimney replace by Tony and his crew of 2. Again, my appointment was within a week of my call; love that they're so responsive! Tony immediately noticed we had a couple decaying bricks on the chimney exterior that would need to be replaced to keep the integrity of the fireplace. Although they had spare bricks with them, I had some on hand that were a better match. When they were done about an hour later, the results were so seamless, the only way I could tell where the new bricks were was by the new mortar lines. The careful way they extracted the decaying bricks didn't cause any damage to the adjacent bricks; Excellent work and a terrific feeling knowing your chimney is safe! If you have any chimney concerns, make sure United Chimney is your first call!

Highly recommend United chimney services, they went above and beyond with all the work required to…read morerepair our chimney. After seven years, the chimney was in disrepair, needing a brand, new cap, and re-ordering between all of the bricks. While the original quote was higher than another local company, the level and quality of work, made it a much better deal. They ended up doing additional work to make the chimney much more waterproof by changing the work order to removed two layers of old bricks and replaced with cement and rebar to make a much better looking and longer lasting Repair. They even went out of their way to paint our cap to match our other vents on the roof! Only thing I would suggest, we should've had a reminder call the day before. But it all worked out great.!

Fantastic service. Steven has been servicing our chimney for many years and has always done a…read moreterrific job. Back in 2018 he found and repaired a problem with our flashing and with the spark arrestor on our roof and the job was thorough and has held up. Today Steven and Dave returned and did a thorough job cleaning and inspecting. Quick, courteous, and thorough. A great value - so glad we had them out. Worth every penny for the peace of mind!

I hadn't used our chimney for over 20 years so I need it cleaned. Right off the bat he was…read morepersonable and polite. I was a little disappointed he didn't show up all covered in soot and sporting a flat cap. Once I got over that he was surprisingly fast. Value? I tend not to do a lot of research so I can't really judge that but I am very happy.

Service was quick and appointment time was met. The…read moretechnician definitely cleaned out our chimney to help break down old soot. He came out covered in it so I'll give him his props. Unfortunately the air flow in our house does not allow us to use the chimney when the heater is in use as the smoke returns into the house even with our damper open. (Only found this out after cleaning) Great service! Would recommend and hope you all can use your chimneys efficiently!

The technician was wonderful and kept me informed as work progressed. The work was clean and quick…read more I can recommend them highly! PS the work I had done was dry vent cleaning

I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.