I consulted Dr. Cooper on referral from my primary care doctor for loss-of-memory issues. Part of the initial consultation included blood work, and my complaint deals with Dr. Cooper's discussion with me about the results of that blood work. Neither Dr. Cooper nor his nurse made mention of the fact that there was a sensitive result that I think should have been revealed to -- and discussed -- with me alone before I invited anyone else to the consultation to hear the report. When the doctor's nurse asked if I had someone in the waiting room that I wanted to be included in the consultation with Dr. Cooper, I asked for my 86-year-old close male friend and partner to be present. We were both shocked and embarrassed to hear what Dr. Cooper reported and think his behavior was callous and insensitive. I will never darken the door of his office again! read more

For two and a half years I am a patient of "Nikki" - the FNP-C Catherine Lykins after being diagnosed by Dr. Scott Cooper. I am pleased to confirm that Dr. Cooper and Nikki are highly professional, attentive, caring and very friendly. Nikki is a very tentative to the smallest of patients concerns and trying to use the additional tests to better understand and improve the patient's more optimistic outcome. I recommend Dr. Cooper and Nikki to EVERYBODY! Thank you both very much! Boris Okun read more

I have never been to a doctor's office that was so unprofessional. No one can give you an answer without becoming impatient. Nurse Karen became belligerent and hung up on me. I would never come back or refer anyone to this office. Dr Cooper could also improve on his bedside manners. This is not the place for service and compassion. Do not recommendation. read more

This may have been the worst care I've ever received by a doctor's office from the first to last moment. At check in- the woman was short and curt, bordering on a rude tone; for absolutely no reason. I had just walked in. I came for a nerve conduction study. No one told me what I was in for- no warning, no sensitivity and just down right awful. The tech just kept asking if I wanted to continue when I was clearly shaking and crying. The doctor came in- does the other test. No explanation, no are you ok? Nothing. The woman as I exited could see I was crying. Not a word. Have a good day she said. I walked out and was shaking and crying all the way to my car. I cried for 2 hours, inconsolable. A. People who work in patient care should care; period. B. Your first impression as a business is your receptionist. She was terrible. C. As a physician, it is your duty to explain that a test will likely be very painful before said test is conducted. D. If you see you patient crying; go back to point A and reread. I will never step foot in this office again. read more

There are too many things to even mention about this practice. The most important to note is that the physician gives excuses that he is short staffed rather than train his staff on Customer Service 101. There is little to no follow up regarding test results. Abnormal CT findings that were given to Dr. Cooper in 24-48 hours were not relayed to us for a week after multiple attempts to get results. There are many choices for Neurologists in North GA. I highly recommend choosing any other practice besides Northside Neurology read more

Staff is rude!!!! Called to make a new patient appointment and it was if I was putting her out to do her JOB. Will not be seeing this doctor. read more

My experience with Dr. Cooper and his staff was fantastic! I wasn't sure what to think after scheduling an appointment, then at the last minute reading yelp reviews. From the first phone inquiry, top notch. I'm having issues with my hands after 28 years as a professional auto mechanic, and was given a referral order for an EMG study. I'm self-pay because it's cheaper to save and pay up front than insurance premiums at my age. My referral care facility quoted $2440 for the procedure!! That's more expensive than the surgery. I started calling around, came across Northside Neurology, and was immediately impressed with my first conversation. The estimate was FAR less, appointment was scheduled- 3 weeks out. I asked to be notified if there were any cancellations, and was rescheduled 9 days sooner. I arrived 45 minutes early, and was taken in before I could finish the paperwork. Everyone was pleasant and professional, the tests were performed efficiently and the final price was less than the original estimate! I will say that the nerve stimulation test is uncomfortable with electrical impulses, but that's the nature of the test. The needle pricks were less invasive than my daily play with our cats. Dr. Cooper is knowledgeable and friendly and truly seemed to care. 5 Stars. read more

I have never been treated so rudely at a provider's office in my life. I arrived at my appointment 10 minutes late and checked in with the receptionist. I apologized for being late and explained that it took me over an hour to get here and I had to leave work early to make it. She said that it didn't matter and because I was so late they couldn't fit me in and I needed to reschedule. Nevermind that I usually sit for 45 minutes before being called back and that it took me 2 months to get this appointment. She immediately got hostile and raised the intensity from a 1 to a 10. She said very loudly, "ma'am do you see all these people here who actually got to their appointment on time? Well if we took you back then they would all be penalized for your poor planning." Now mind you this is a small office and everyone in there heard her. It was embarrassing to say the least. I said, no thank you, not only do I not want to reschedule, I would like my MRI results and I will be going somewhere else. She refused to hand me my 1 page MRI results and said she would mail them. Honestly, I see the way she talked to me and to the other patients there who are mostly older and she should be ashamed of herself. Stay away and go ANYWHERE else! read more

My nana paid a visit here today and we were so disappointed with how she was treated starting from the front desk and going all the way to the doctor himself. She is having memory loss issues, honestly we are very worried about her possibly slowly dipping into Alzheimers and it has taken a lot for us to get her to visit a doctor. She was so nervous about this appointment and to be treated in a manner that made her feel like she was annoying and just in the way of them all moving on with their day didn't make her feel anymore at ease. I understand she is sometimes difficult to get information out of ( this is actually the reason for the visit in the first place) but I don't feel that is any excuse to treat her the way they did. I should note that she also has an injured foot that made it hard to get around or put weight on, the doctor just told her she needed to do the best she could and do the things he was asking her to do despite her pain. All around horrible beside manner, just inconsiderate. I will be finding another place to send her. read more