Dr. Boone has asthma, and is allergic to any perfumes. Being told this on multiple occasions, I came into the office with no hair products, no makeup, no perfume, and because I have a skin condition myself, I can only use the mildest soaps (no fragrance), Dreft detergent without dyes, and I make my own shampoo and conditioner with honey and oat milk--I totally understand allergies, triggers and reactions.
This being said, the nurse even took the precaution of putting a plastic bag over my purse, and I also suggested she could take it out of the room to keep at the front desk. (She did not) The dr came in and spoke with me--said nothing about smelling a fragrance--and moved me to the ultrasound room. Again, nothing said about her allergies bothering her. I had a pelvic exam and an ultrasound performed by a technician. Again, during my exam, said NOTHING about a fragrance bothering her....
When I called about my appointment, which I was very anxious about, I asked the receptionist If there would be any invasive procedures done at this visit, and I was told no. This came as a HUGE relief to me, as I was terrified that I might need a cystoscopy, and I was relieved when I was told I'd not have one.
After the exam and ultrasound, a different nurse walked in, handed me a pre printed pamphlet to take probiotics and cranberry supplements. (IF I Had BEEN ASKED what medications I take, they would have known I already take this!!) I was told to go check out. I was confused and said I would like to speak to the doctor--was told she could call me on my phone, but not come in the room--again the Dr NEVER said "hey! I smell something and it is triggering me"....dr Boone called me on my cell phone and I asked what her findings were. I did mention that I was a bit confused bc when I made the appointment and when I checked in, I was told I'd be having a kidney ultrasound. She then became very hostile, saying I was trying to tell her what to do, that "YOUR DR DOES NOT Have THE CONTINUED EDUCATION I HAVE"... I asked her about the possible contaminant that has been found twice on cultures, after 2 courses of antibiotics, again, she totally flew off the handle and said I was asking for an invasive procedure... I said, I'd rather NOT have this procedure, I was simply asking if it was necessary at this point. She wasn't even going to tell me anything had I not asked the nurse to have her Speak to me...am I wrong for wanting to know the findings of an exam?
I was shocked at the lack of proffessionalism, the defensive attitude when I asked what she thought the issue may be ...my records were faxed to the office long before I came here, from my GP...if she had reviewed those, instead of just reading notes from an ER visit that she can access more easily,perhaps she would have had a better understanding of why I was there. To top it off, when I was at check out, I was told "we called your prescription in"... I wasn't told I needed any antibiotics by the Dr! I'm also resistant to many antibiotics, so had she again, taken the time to speak to me about it, I believe she might have had a better understanding of why I was there.
Bottom line is, if she was offended or aggravated by anything, including any scents, speak up! Don't leave a patient whose life has been hell for over a month hanging, or fail to ask important questions pertaining to my CURRENT treatment.
I regret not listening to other reviews about this provider and would not recommend coming here. Unfortunately there just aren't many female urologists.
Update: Office doesn't return phone calls, yet on their "web portal" has yet another finding I WAS NOT MADE AWARE OF AT MY APPOINTMENT. My medications and medical history are incorrect online, she wrote something about me being upset at the appointment (because that pertains to my condition how? I have anxiety when someone I don't know puts me in stirrups, and you know, what comes next...I mean, is anyone else jumping for joy in that position? I was also in a great deal of pain...) and I don't operate through "web portals" that don't offer you the ability to submit questions, (tried from 3 different computers), or the opportunity to speak to someone on the phone if you have questions regarding your health. This person sees dollar signs, and also performed a pelvic exam without another person present in the room. read more