I had to pay for 2 oil changes in 1 week. I have been so satisfied in the past always 5 star…read moreservice. Last week I got an oil change and they said I needed rear differential fluid but the part was rusty so I would have to go to dealer. I went to the dealer this week and they gave me photo of cap leaking oil and said I had to do it again. Valvoline said they DO NOT CHECK if the cap is leaking so they would not refund me. What a mystery - they tried to do rear differential because that's revenue to them but they don't care if I leave the garage leaking oil?! Also the dealer verbally told me that I needed coolant and Valvoline said tough luck to that because the dealer didn't put it in the notes.

Yall not ready for this one for real. So mind you they said it was a 30 min wait but it felt like…read more10 years. but its whatever. so basically the assistant manager dylan changed the oil and james and the manager jacob. they changed the air filter or whatever thats fine. but tell me why the car broke down at a traffic light. and people had to push the car. And they left a tool in the car engine. but yall i cant give yall a 0 so ill give yall a 1.

DO NOT GO HERE!…read more Always enjoyed Valvoline's service. So when I went to this location I expected the same service. Unfortunately, I had a terrible experience that ended with my oil pan being punctured and needing to tow to a Firestone. $100 oil change was not charged, but now I had a quote for $1600 to repair the thing- tariffs and part shortages made finding a cheaper option in my area impossible. The manager of this location offered me a 25% discount for the next oil change, even mentioning that he didn't even need to do that and he was just being nice. He also claimed a rock would've broken the rust because it was so bad. The area manager and him "reviewed the footage" and came to the same conclusion. The Firestone mechanic, however, found that the hole was about the size of a finger. And was NOT caused by rust. Frankly, I'll take the word of a mechanic that looked at the part in question rather than managers "viewing footage." Currently waiting on a reimbursement for the damages, but as of now they denied my claim. So I'm just going to review them on every platform so people know.

Less then 24 hours of just getting an oil change my engine BLEW!!!! They made me towel my own car!…read moreLeft me on the side of the highway in the cold snowing for hours!!!! With kids!!!! They declined they did anything wrong till the mechanic I told my own vehicle too called the manager at Valvoline and had him come over to the mechanic shop to show him what they did wrong that caused my engine to blow. I had to get a rental car for over a week and the only thing Valvoline paid for was for another engine by the way that I'm having problems with and they send me a check of $63 just for two Ubers that I had used at the time and did not pay me back for my other Ubers my oil change and for the towing that I had to get done. Don't go to upper front Street !!!!!!

I was pleasantly surprised at how well my oil change went. I booked an appointment online but had…read moreto call the shop to change the time. No problem. Although the lot was full when we arrived they took my car in at the appointment time. A half hour later it was done. On top of that the cost was less than $30. The staff was polite and professional. I highly recommend this shop and will continue to use them when I am in he area. I walked to Burger King for a coffee while I waited.

I made an appointment online to have my daughter's tires replaced while visiting her…read more We got there at appointment time but were told they were very busy. I called 2 hours later and was told they were just burning the car in and it would be ready in 45 minutes. We arrived 1 hour later to find the car was in the same place we parked it. When asked what happened, excuses like we gave the wrong number and ordered the wrong tires. Waste of time and in a terrible neighborhood.

do not ever come here. rotated my tires wrong which would of destroyed my car if i didn't take it…read moreto another tire center and then charged some other poor lady 2k for things that weren't broken. just hoping they didn't break anything in my car on purpose

Their customer service needs a lot of work, they were rude and very unprofessional in my…read moreinteractions with them lately

We were new to the area and called this place he got our vehicles in as soon as he could. Prices…read moreare fair, vehicle work done in a timely manner. The gentleman that runs/owns this place is very friendly & honest. We have been there 3 times with 3 different vehicles.

I'm new in town. I'm a non-citizen working as a visiting professor at Binghamton University. I say…read morethis to mention that any deviation from my schedule may become a huge problem to me. Three weeks ago I was driving from Washington DC and the car presented a rather strong malfunctioning. I thought it was going to leave me in the middle of the road at -9F. I didn't. It gave me time to find Dougs Automotive Service and hera I am. Problem solved. Mr. Doug attended my car's problem very effectively and precisely. He was very informative about the problem and its diagnostics as well. Professional and honest. Gerardo Febres.

Absolutely love this shop! All the mechanics are knowledgeable, helpful, honest, and hard working…read more I've been hesitant to use other shops but from the first meeting they gave me the best value and when I couldn't pay on the spot they pointed me in the right direction. Highly recommend!!

Went online to select my tires and make an appointment. When I got there there price was 50%…read morehigher. They took some charges off, like tire disposal but they weren't even close to the online price. No sense offering prices online if it's inaccurate. Classic bait and switch.

The guys at this location honored the scheduling request and greeted me with a smile. I had a…read moreTPMS problem that had been serviced by someone local prior. They figured out with the scanner and their skill that it was the spare tire TPMS being incorrectly programmed by the previous mechanic. A little air and a reprogramming and I was off. They were very reasonable with pricing and didn't try to make a bigger job than it was. Proven honesty in this business is rare. I truly appreciate theirs and will be coming back even though this location is over 200 miles away from home for tires.

Always a great experience here. All the worker were amazing and helpful. The service is always…read moregreat! They always walk me through everything and show me what is wrong with my car. Such a family like service and honest people!

Accidentally put some diesel in my car in the pump across the road. Walked over to vendervort and…read morethey couldn't be nicer. Walked to my car with me, checked it out, grabbed a pump and some gas cans and drained diesel out. Problem solved. Cap it all off, they wouldn't let me pay a thing. Not even a tip. He called it Vestal Hospitality and said there are good people in the world still. Great service, better people.

I made an appointment for my NYS car inspection with VanderVort. I needed to drive my vehicle from…read moreits location near Harrisburg, PA to NY State (200 miles each way) to get the inspection and chose VanDervort because of its outstanding Yelp reviews. Though it was a shortened holiday work week, they were able to squeeze me in at 4 pm Friday. I called during my drive up to let them know I would be late due to crash and construction delays. They close at 5 but said they'd do their best. When I arrived at 5:15, my service technician, service manager, his son, and the owner were there to greet me. They assured me it was fine and my car was whisked away for its inspection. I got a chance to speak with the owner who told me VanDervort has been around for over 100 years at the same location. We had a heartfelt conversation about my medical journey, medical miracles like hip replacements, cars, and more. Soon, my car had passed inspection and I was free after many months in which I was not able to drive, to go. At the end, there was a sweet surprise that, when I told my cousin about it during my trip back, she said, "I'm crying" (tears of joy). If you are anywhere in the area and need car care and repair, It would be hard to find a more professional, kinder group to work with. I can almost guarantee you will be very pleased!

The owner Andrew Wood was very nice, he went out of his way to look up the right parts for my…read morevehicle. He found qiality parts for what I could afford. He was able to schedule me in and get my car done at a reasonable time and was able to meet me where I was.

Thank you A-1 mobile auto service, for providing an exceptional service, while visiting my sister…read morefor graduation week. Not only did they diagnose and resolve the problem swiftly, but they also went above and beyond to ensure my safety and peace of mind. I'm immensely grateful for their quick response and expert care during a stressful time. Highly recommend A-1 mobile auto service for anyone in need of reliable automotive repair, especially during emergencies!

I bring my vehicle here every time I have an issue with my car or just need an oil change. John is…read morethe one there that works on it and he is very friendly and knowlegeable. It's always done quick and with very reasonable pricing. I highly recommend this shop above anywhere else. I will add, I had purchased a car from Sun Auto in Cortland (which I will NEVER go to again!) When I went in for an inspection and oil change, he noticed my subframe was rotted out and told me so that I could get it fixed as soon as possible. If it wasn't for him, I would still be driving on an unstable subframe. I love Ithaca Auto Service! :)

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.