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Northridge Auto Glass

5.0 (4 reviews)
Closed • 10:00 am - 2:00 pm

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Response time

1 day

Response rate

100%

Services - Northridge Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

3 More Services

Auto window replacement

Auto windshield repair

Auto windshield replacement

Northridge Auto Glass Photos

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Mobile Service Auto Glass - Working

Mobile Service Auto Glass

(83 reviews)

Lake Balboa

Summary: Technician came unprepared without the correct…read morepart, then company stopped responding when I requested they fix installation issues. Full Story: My driver's side power window got stuck down. Their technician arrived but didn't have a fully compatible motor (his replacement lacked auto-up/down functionality). I also noticed while the technician rooted around for a compatible motor that all of their motors appeared to be used. When the technician manually powered my old motor (bypassing the switch), it wouldn't raise, confirming replacement was necessary. Since I wanted a fully compatible motor and was worried about the durability of a used one, I drove to O'Reilly (with my door panel off) and purchased a new original equipment motor while the technician waited. He installed it, but immediately the window malfunctioned: it would drop halfway after reaching the top and wasn't responding properly to the switch. The technician tried troubleshooting but concluded it was an electrical issue beyond his expertise/scope and left. I researched and replaced the window switch myself, which fixed the responsiveness issue. However, I then discovered two new problems: a loud clicking/hiccup when lowering the window halfway (see attached video, turn audio on), and the anti-pinch safety feature not working (in hindsight, likely due to the technician directly powering the motor to diagnose why it wasn't responding to the switch and messing up its calibration). I contacted Gilbert to request a return visit or discount. He initially refused warranty coverage since I'd supplied the motor, though I pointed out I only did so because they arrived without the correct part and offered to send him video of the problems, which he was not interested in. Eventually he agreed to send a technician and charge me for the labor if it wasn't their fault. I accepted but after having to follow up multiple times to get responses regarding the details and set a time, I gave up. Ultimately, I fixed it myself: a clip securing the motor's wire harness was broken (likely during installation, though the plastic was old and brittle) causing it to hang into the window's path. In the technician's defense, if my window switch had been working, he probably would have noticed and fixed this himself. Still, the broken clip appears to have resulted from the installation judging from scratches on the previously untouched inner door panel.

I had my rear back window shattered while it was parked at work. I was recommended this place and…read moreso glad I did! I called and they were able to come same day to my work location and I'm so glad I was able to get it fixed. Took about 30 minutes for them to fix. Overall my total was $375 (cash) for the back windshield which was amazing compared to higher prices from other places. Thank you for such a easy and smooth experience

Safelite AutoGlass

Safelite AutoGlass

(336 reviews)

Shadow Hills

Not going to lie, I was a bit hesitant at first because of some of the reviews, but I'm really glad…read moreI went through with it. The entire experience was amazing from start to finish. Booking my appointment online was quick and easy, and when I arrived, the receptionist was incredibly kind and welcoming. I chose to wait in the lobby while they replaced my windshield, and the process took about an hour and a half. Just a heads-up--mine didn't require calibration, so if yours does, it may take a bit longer. Overall, I'm extremely satisfied with both the quality of the work and the customer service. I'll definitely be recommending them to friends and family!

I am writing to express my extreme disappointment and frustration with the service I received…read moretoday. My original work order specified a maximum wait time of 3 hours. Upon arrival at 11:00 AM, I was told it would actually be 4 hours. It is now 3:25 PM--nearly four and a half hours later--and I have just been informed it will take at least another hour. ​A projected 3-hour job has now turned into a 5.5-hour ordeal. ​This lack of transparency is completely unacceptable. Because I trusted your initial estimate, I told my daughter not to take her lunch, as I expected to pick her up by 2:00 PM. Instead, I am still sitting here while she is left waiting and hungry. ​If you only have one technician available, you have a responsibility to inform customers before they arrive for an appointment. It is incredibly disrespectful to overbook your schedule and expect customers to pay the price for your staffing shortages. I expected much better professional standards than what I experienced today.

Nexus Auto Glass - 2022 Ram 2500 windshield replacement

Nexus Auto Glass

(10 reviews)

Van Nuys

Don't waste your time. Prepare to get different quote 20 min before the appointment…read more Alert: He will contact you with 2 different phone numbers, one is Raul and then refers you to the second one as his friend (pretty sure it was the same person because he called again in a second pretending he was the referred friend but I was wondering why pretending though) Today I understood that because he want to change his wording comfortably & blame it on *I maybe didn't understand Raul!* So much unnecessary headache but that's what scammers do all the time, it's their lifestyle. What happened: I called him yesterday and asked to fix my rare window regulator, I had the parts so I just needed labor, everything went well I got a price and we confirmed a next day appointment at (4:30pm) by the end of the day because of his schedule. Today he called me 30 min before the appointment and asked again about the car issue, CHANGED his wording, and gave me a HIGHER price...! He said "it will take me more time & I don't know why I thought it was the front window regulator not the rare one" He will waste your time (I could've go fixed it somewhere in the morning) He is not efficient and will change his mind 20 min before the appointment (trying to push it so you agree on the new price) BE PROFESSIONAL AND RESPECT PEOPLE'S TIME or don't offer a service from the beginning. Check the photos for the call reference.

I could not ask for better service!!! Honestly Raul did a great job. I didn't have to take my car…read moreanywhere, he just came and fixed it within the hour. I would recommend him to anyone who needs windshield repairs.

Northridge Auto Glass - autoglass - Updated May 2026

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