Summary: Technician came unprepared without the correct part, then company stopped responding when I requested they fix installation issues. Full Story: My driver's side power window got stuck down. Their technician arrived but didn't have a fully compatible motor (his replacement lacked auto-up/down functionality). I also noticed while the technician rooted around for a compatible motor that all of their motors appeared to be used. When the technician manually powered my old motor (bypassing the switch), it wouldn't raise, confirming replacement was necessary. Since I wanted a fully compatible motor and was worried about the durability of a used one, I drove to O'Reilly (with my door panel off) and purchased a new original equipment motor while the technician waited. He installed it, but immediately the window malfunctioned: it would drop halfway after reaching the top and wasn't responding properly to the switch. The technician tried troubleshooting but concluded it was an electrical issue beyond his expertise/scope and left. I researched and replaced the window switch myself, which fixed the responsiveness issue. However, I then discovered two new problems: a loud clicking/hiccup when lowering the window halfway (see attached video, turn audio on), and the anti-pinch safety feature not working (in hindsight, likely due to the technician directly powering the motor to diagnose why it wasn't responding to the switch and messing up its calibration). I contacted Gilbert to request a return visit or discount. He initially refused warranty coverage since I'd supplied the motor, though I pointed out I only did so because they arrived without the correct part and offered to send him video of the problems, which he was not interested in. Eventually he agreed to send a technician and charge me for the labor if it wasn't their fault. I accepted but after having to follow up multiple times to get responses regarding the details and set a time, I gave up. Ultimately, I fixed it myself: a clip securing the motor's wire harness was broken (likely during installation, though the plastic was old and brittle) causing it to hang into the window's path. In the technician's defense, if my window switch had been working, he probably would have noticed and fixed this himself. Still, the broken clip appears to have resulted from the installation judging from scratches on the previously untouched inner door panel. read more

I had my rear back window shattered while it was parked at work. I was recommended this place and so glad I did! I called and they were able to come same day to my work location and I'm so glad I was able to get it fixed. Took about 30 minutes for them to fix. Overall my total was $375 (cash) for the back windshield which was amazing compared to higher prices from other places. Thank you for such a easy and smooth experience read more

Mobile Service Auto Glass - After service - Windshield Installation & Repair Near Me - Van Nuys, California

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If I could give 6 stars, I would. I originally went to get a quote from one of the big-name national brand, assuming they'd have the best pricing and offer mobile service. They gave me a quote, and then--surprise!--they "recalibrated" the price to 4.5x the original number. Nope. Frustrated, I jumped on Yelp to compare pricing and availability. I was willing to pay double for quality and convenience, but 4.5x? No way. That's when I found Mobile Service Auto Glass--and let me tell you, it was the best decision I made. They were quick, fair, and the best part? They had a technician with the exact windshield for my Porsche ready the same day, within just a few hours! The professionalism, communication, and value blew me away. I'm absolutely ecstatic with how everything turned out. If you're on the fence, don't hesitate--HIGHLY RECOMMENDED. read more

Mobile Service Auto Glass - Installed in less than an hour. No bs all action. - Windshield Installation & Repair Near Me - Van Nuys, California

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Convenient and wonderful service! My automatic window stopped working and I thought it was the motor so I purchased a replacement and called mobile service auto glass to do the install. I was quoted a price and set up an appointment for the install to be done on my driveway. The technician, Francisco, arrived as scheduled and tested the new motor and discovered it wasn't the motor, it was the switch that was broken. I purchased a new switch within the hour and Francisco came back out the same day and quickly installed it. The window works again. Pricing was competitive but conveniences everything. I would use them again. read more

Super fast and high quality service. My driver side window was cracked after someone tried to break it. A technician came out the same day I called and fixed it (by replacing it) in about 30 mins. Very fair price. I will call again if I ever need a window replaced. read more

Very responsive, quick to come with you for a quote and priced fair compared to other companies. The technician arrive in the quoted window and spent about an hour to finish. Enjoyed that they showed up at my residence as opposed to going to an auto shop. read more

Mobile Service Auto Glass - Windshield Installation & Repair Near Me - Van Nuys, California

These guys were super professional, punctual, transparent, and thorough. I needed a fix ASAP after a rock hit my windshield during a road trip; the cracked leg was expanding rapidly over the last few days and I searched for a reliable company who could service what I needed: affordable, drive to your home, and punctual. I connect with Mobile Service Auto Glass and their team knows what they're doing. The owner was honest and transparent about how pricing works and provided an accurate ETA to my home. 5/5: would recommend to others and will come back again if needed. Thank you guys. read more

My car window was smashed when I was especially broke, and these folks helped me out so much. They were the most affordable, showed up very quickly and on time, and fixed the window motor that was also broken so I didn't have to replace it right away. I'm super happy! read more

Had a passenger back door window replaced. The whole experience was just so easy. I would recommend them 100%. Gilbert was quick to respond and made sure all the details were taken care of. Jason the installer was on time and only took 30 minutes to do a thorough job. Thank you. read more

After noticing a small chip in my windshield that appeared to be spreading, I called for service. They scheduled a visit for the very next day. The technician was highly professional--he protected my car's hood with a towel, filled the crack, and finished by cleaning the window. I was impressed with the prompt, careful service and highly recommend them. read more

Great honest advice explaining that recalibration is not always needed, very good price, showed up here at the house, early even, completed the work in 40 minutes. Sensors in the car work just as before. Very pleased. read more

Fair prices and a quick turnaround. These guys came through and fixed my RV window after multiple break-ins.

I submitted a request for a quote. Company responded super quickly. One of the more reasonably priced quotes I received, especially since they come to you. I was slightly inconvenienced because the driver got into an accident and we had to reschedule my appointment. The person who arrived called to give a heads up with his ETA. He was friendly, communicative, and fast when it came to fixing a chip in my windshield. I would definitely use again. read more

$399 cash and $412 cr card but they ended up charging me $434. Oh yes, I was a bit over charged. Other than that, it got replaced the day after so I suppose I can live with that! They are Thousand Oaks Mobile Auto Glass. 805-322-8773. update: Just found out the windshield wiper is damaged. Just the one on the right. Calling them and asking them to come back out to fix it. Let's see if they will honor it. read more

I needed a full windshield replacement for my minivan. Gilbert was extremely responsive to my initial request for a quote and all my follow-up questions. They had the most competitive pricing and were available to come to my place the next day. Jason, the technician who came, was communicative, prompt and so nice. He finished the work in about 45 min and payment was quick and easy. Would 100% recommend! read more

Next day mobile service. Arrived at the time stated. Service was clean and complete.

Highly recommend these guys! They were quick to respond, price was very fair and reasonable, they arrived the next day and it took them 30 minutes to replace my windshield. They even helped me fix a few minor things at no cost (tightening screws and putting back a panel). I wouldn't hesitate to call them again. Thank you so much for all your help! read more

Updated Review: Gilbert reached out and sincerely apologized for the missed appointment and reassured me that the rescheduled appointment was 10000% confirmed and at a discount. They quickly dispatched a service tech to replace my broken windshield and it's great! I'm glad Gilbert was able to address my concerns and I'm very happy with the service received :) I'm hoping that I don't need to replace another windshield anytime soon, but if I do then I'll make sure to use this service again :) read more

Fast, friendly, best price, and very convenient. Highly recommend to anyone who does not want to drive out to a shop. Was all done at the house and all promises including time of service was fulfilled. read more

If I could leave zero stars I would, they quote me a time and price then turn around and say they can't do it, just a little over an hour went by as I was still looking for other quotes. I then text to confirm they can take cash and the total Amount and then they say they don't have anyone available until 2 days from now. If you can't keep up with the demand, don't quote people, I wasted time thinking I had a time set up and missed other opportunities. My advice is find another shop, not only are they're prices about $10-$20 more than other local shops but they're this unprofessional, no thanks! Take your business elsewhere fellow yelpers!!! read more

I have nothing good to say about this place! Only Great things to say! -Communication- Great! Gilbert responded right away to my request. Was very patient with answering all my questions. Even stayed in constant communication while he was away on vacation! -The price quoted to repair my window regulator- Great! Other places were (unfortunately for me) a bit out of my price range (due to recently moving) but Gilbert was able to ease the stress on my wallet. -Date/Time set- Great! Very convenient -Technician- Great! Francisco, so polite and professional, called to let me know he was 20mins out. As soon as he arrived he went right to work! He let me know it would take about an hour. He had it repaired and working perfectly 45 mins later! He left everything clean and made sure nothing was out of place. He also told me if any problems were to arise to call them and he would come back out and correct the problem (if any). I absolutely appreciate that! I believe the work he did was fantastic but even with great work, things unexpectedly can happen. It shows me that they stand by their commitment to quality service. Overall, I absolutely recommend due to my experience and service with Gilbert and Francisco! Great serve guys. Thanks again! read more

Great efficient service all around. The price was the best from other places and they had the windshield in stock. Service was done within the time frame (about 35-45 minutes). Gilbert and Jason thank you so much. I will refer my friends or anyone I know here. read more

Requested a quote over the weekend and scheduled the service on a Monday. Very convenient and great value. I'll bookmark this place for future repairs. read more

Quick response from the owner Gilbert. Great price. Appointment was set. Tech's came on time with 30 min call prior to arrival. Excellent workmanship. Very professional. I'm very thankful. read more

I highly recommend this business. Technician Jerry was great and knowledgeable and was very nice. I had requested quotes on yelp and Gilbert was responsive and gave me a fair price. My windshield looks great and I would use them again but hopefully I don't have to windshield replacement is not fun. Very happy with my service read more

Great service very convenient. Came to my house and got it done need to communicate with and responded quickly

Gilbert was wonderful to speak with. His answers were thorough and responded quickly. His quote was also lower than competitors.

Very Quick and did a lovely job. Even put on my new windshield wipers for me! I recommen.

Excellent communication, time window given was on spot, technician was presentable, courteous and did an excellent job. Thank you for the great service. read more

Very professional, knowledgeable, quick, and helped me with unrelated window issues! Would definitely use MSAG in the future! ( Great Prices for my old gal a 1987 VW Vanagon. read more

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Very efficient and knowledgeable. They fixed the automatic window fast and it was a great convenience for the mobil service.

My window was smashed while parked overnight in Culver City. I then drove to the valley for an appointment I couldn't miss. I called Mobile Glass in the morning to replace my driver front window. Gave me a great price and quick sale day service. Called at 9am and the guy came at 3pm. My window was repaired and all the glass vacuumed out of my car by 4pm. Can't say enough good things about this service. read more

Gilbert encountered some problems getting the right windshield for my car but went the extra mile to make sure everything was correct. I appreciate that he stuck with it and spent the time to ensure that the job was finished properly. read more

Excellent service and price! I shopped around and spoke to different companies and other company owners. Gilbert was very knowledgeable, his quote was very competitive and they scheduled me for the following day. The technician (Jason) was super professional and kind. He was done in less than 45 minutes. I still need to wait to see if there aren't any leaks in the next few days, but they did tell me if it happens they'll come back and fix it. I highly recommend them! read more

Windshield unfortunately cracked and had to replace it. Looked around on Yelp for places to get the job done without obviously breaking the bank. Stumbled on this place and requested a quote, they replied within a decent time window and set me up for an appointment. For what this place offers in my opinion they were more price friendly; -They come to you -Super fast and super friendly service -Lifetime Warranty on Workmanship It was a fairly easy decision to choose this place over others. Cesar showed up, explained exactly what he was gonna do, completed the job in less than an hour and explained proper care for post-windshield replacement. FYI they offer "$5 off Windshield Replacements" when you "check-in" through Yelp, total came out to $220 cash. Thanks again Cesar, Muchas Gracías Cesar. read more

Mobile Service Auto Glass - 2009 Honda Odyssey EX Windshield Replacement - Windshield Installation & Repair Near Me - Van Nuys, California

Jerry came out to fix my car's chipped windshield and I was blown away by the results. They are very professional, responsive, and fast. Jerry fixed the windshield very quickly with a very professional finish, leaving minimal marks left behind from such a noticeably chipped windshield from before. I would recommend them to everyone and will use them again if ever finding myself with a broken windshield again. Very affordable prices and very responsive over text. Overall, I'm an extremely satisfied customer. read more

They did great job with short notice. Their price is fair. Francis was punctual and helpful. Thank you again!

I don't usually leave reviews unless the service was fantastic OR awfully bad. The service I received was exceptionally fantastic!! I visited Getty Center and got myself into a pickle by shattering the rear window of my vehicle. I called in several places for car window repair, and this business stood out among 5 businesses I called - they gave a quick quote, and were so awesome through the final delivery of service, all on the SAME DAY!! Gilbert, customer service rep, was very helpful and super friendly, explaining the service procedure and giving quote. Jason, the service technician, was also very friendly, did a thorough and speedy job with the glass replacement. It's hard to believe that this place quoted the lowest, and also kept their initial quote with NO surprise "extra/hidden fees"!! I'd recommend this business to anyone that's looking for car window replacement service. What a value for the money! Thank you so much for being so awesome, you saved my day!! read more

Process was super smooth, easy and quick. The tech's were very professional and helpful.

After doing some research, I came across Mobile Service Auto Glass. They were able to give me a quote within minutes of my inquiry. I was satisfied with the amount they willing to charge to come to my home and do the job. They came as expected and prepared. The technician was very friendly and took good care of my car while replacing the windshield. He took the time to answer all the questions I had. Friendly service, timely job. Highly recommended. read more