I thought going to Safelite would be the best choice. WRONG the tech had a handful of excuses as to why not properly done and told me to have it re done and let my insurance know. Poor client service from the get go, the girl that called to confirm my appointment was rude and seemed to hate her job and talking to me was the worse thing possible. I emailed customer service last week and have yet to hear. read more

Safelite AutoGlass - Bad job - Windshield Installation & Repair Near Me - Reseda, California

I had them come to the house. They did nice work and was happy. Yet when I went to put some windshield fluid in my car the repair man left the old windshield wipers on top of my car engine. I am lucky I did not drive the car! It could have been a real issue with my car and my safety. I wonder if I should ask for a refund. I am very unhappy about this. read more

I had a good experience at Safelite and wanted to commend them for repairing a chip on my glass in a timely and efficient manner. They were transparent about the process and how long it would take. They were done within the promised time and the techs were helpful. I did not have to pay anything! read more

Quick/ efficient at home service. It might be a bit higher in price compared to other glass repair shops but this is a no haggle service. Had to use them two time for different cars and they always do a great job. read more

I would just like to give good comments about the service I received yesterday On my Mercedes SLK 250 It was excellent, fast and with a good attitude Nelson was very kind and his knowledge very effective thank you Nelson for your attention From 1 to 10 you have a deserved 10 Continue with that attitude. read more

Well, it finally happened, a rock flew up on the freeway and chipped my front windshield. And what started off as a 2 inch crack grew over a few days to over 6 inches is multiple directions. So I checked my insurance coverage and it was $100 deductible as long as it was with a provider in their network. It was easy to schedule online with Safelite with lots of convenient time slots and automated reminders. When I looked at the reviews here; I was a little hesitant... however, after my visit here, I was pleasantly surprised! The front desk check in was super efficient and staff were very friendly and welcoming. The waiting areas were immaculate... there were many other customers waiting and no one looked disgruntled. Luckily they had the windshield in stock for my Jeep Wrangler and quoted around 2 hours for it to be replaced. I walked across the street to have breakfast and came back for them to have it done in 2 hours 20 minutes. Mares did a wonderful job explaining the process for drop off and pick up. Thanks Safelite! I hope not to be back but if a chip occurs, I know where to go. read more

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so let me be upfront if you see negative reviews it's kind of warranted here. My insurance company sent me here , and no, they didn't fix my windshield. they claimed I had a problem with the sensor on my car. I took my car to the dealership confirmed the problem wasn't what they said. In fact, I had no problem with the sensor in question. They claimed to be customer service forward but truth unless you flag somebody down they kinda leave you standing there. Will you ask them to check just to make sure they didn't get a false positive? It was like I was asking for the moon. I'm taking my car somewhere else to get my windshield fixed. If you choose to come here, good luck to you. Lack of customer service, really set a precedent and I really shouldn't come back. read more

Great service. Fast, efficient and courteous. I have used this location before and have always been very satisfied with their service and employees. read more

My insurance sent me to this place. A small chip turned into this after safelite "repaired" it. The sales person told me it happens all the time. This is a 1/1000 event and should not happened anytime. I don't recommend this place. Poor performance and poor customer service To management: you don't understand the bad review. First the fact that when you have people sign, your company advices that this is a rare event but when one speaks to your staff, they say it happens frequently. Second, the poor customer service, bad sportsmanship from your staff after having caused further damage to my property read more

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My windshield had a crack from a rock. Stephanie was very helpful and Richard did a great job! They were helpful and professional. I definitely recommend going here for services read more

Thank you for awesome job to Eddie and Santiago , Really appreciate your professionalism

The Caucasian front desk lady has a disgusting attitude. She gave us a ridiculous quote and would role her eyes. Do not come here unless you want to be robbed. We took our business somewhere else! Hire someone in the front desk that will get you customers and not scare them away. Not sure if she was the manager but her name is Stephanie! read more

I scheduled a replacement of our Audi windshield two days in advance. Paid $860 in advance for it as well. Took off work and drove 20 miles from home to get there today. Upon arrival, I'm informed they don't have the windshield, come back tomorrow. I get home and they call to tell me come back next Tuesday instead. In my opinion, these people couldn't manage their way out of a wet paper bag. Clearly they couldn't care less about the inconvenience this has put us through. Edit, it's now been 3 full visits and over 12 hours of wait and traveling time with no resolution. Worst experience ever. I've filed a complaint with BAR and the BBB. read more

Safelite AutoGlass - BAR Complaint - Windshield Installation & Repair Near Me - Reseda, California

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Terrible customer service very disappointed at Safelite auto glass. My bill was $576 and I handed over $600 in $100 bills. the receptionist refused to take my payment saying it needed to be as close as possible to the final amount. seriously? What kind of a multimillion dollar company doesn't have $24 in change in the register policy is ridiculous and feels discouraging people for paying cash. If you value convenience and basic customer service, I'd strongly recommend looking elsewhere. read more

I want to thank the Safelite AutoGlass manager Stephanie (Store # 5415) in Reseda. She was very helpful to me by explaining the process and what to expect. When I got there, everything was ready to go and my windshield was replaced within about 2 hours. Both Stephanie and the technician who performed the work were very professional and I want to thank them both. I highly recommend working with both of them. Thank you all and have a great holiday season. read more

Do Not Come Here ! I brought in my car to get a window repair and now been 2 months and I'm still dealing with the window. I brought in my car and got the window replaced , somehow they broke my regulator and I wasn't able to roll down my windows but I was able to get the regulator replaced under warranty . Weeks go by and they never followed up I had to call to get an update and schedule an appointment . I go to bring in the car to get the regulator replaced , I get assigned a new tech Richard advises the original window they installed is bent and he had to order a new one Another day goes by and the new window arrives and he calls me and informs me the new window is also bent . It's now been 3 weeks and Richard won't returns my calls or cant give me an update . The man at the front desk is clueless about everything , is always confused about what's going on and says he emailed their parts department and never gets back to you ever . To top is off they never vacuumed the glass from the shattered window . Avoid the headache and go else where Their customer support line isn't taking any new calls . read more

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Top to bottom, this was an unprofessional and deeply dishonest experience. If you don't have time to read this review in its entirety, just know this - taking your car here means your car will lose value on a resale due to terrible installation work. And, water will likely get into your car, causing mold and other issues down the line. I don't have time to get into all of the details, but I'll say - the work was done very poorly by a very junior (but very nice) tech. My car was left dirty and with a bunch of unused parts all over the floor when I received it back and that's something I can overlook. But, that's not the issue - I can clean my own car. The largest problems - The windshield was not properly installed leaving major gaps and having it be slightly askew, there is a chip on the side of the glass from the installation leaving it vulnerable to crack again, and now the interior of my car has many areas slightly off from the install. That will make sense when you see the photos. Also, there are chips in my paint, the black glue was incorrectly overused, so my white car has black smears on it that are permanent, the glue being overused also means the ceiling cover will not attach to the front of the car anymore and is hanging open. Overall, go ANYWHERE else to get this work done. When I returned a week later for a "warranty repair" in order to have it all addressed, I was told, "Oh I remember you. You're the woman who thought she heard something and came back." When their poor installation left a rattling in my car that I noticed and had to turn right back around and have addressed that same day (after my almost 8 hours at their shop), the tech who serviced my car could not figure out what he did. I then found parts hanging that I reattached in front of them and it addressed the sound. So, no, sir, I didn't THINK I heard a sound, there WAS a sound. This started our interaction and he said the glue was just bubbled up and it was normal. I said I was concerned with the resale value and he laughed and said, "I don't think people are going to notice that." BE VERY CAREFUL when doing their alleged "warranty" repairs - when it is on their dime, they push back and say, "no". Also, he said they were not responsible for the install issues I was "seeing" because the water was not going to get into the car and that is all they guarantee, not that the work doesn't damage the car. He said if they needed to reinstall for the water damage, then they would address the other issues (but he also said there were no issues, so what?!?!). He also had to bring out a tool to fix some of the work the previous tech had done, as he looked at me and said that there were not any issues. If you're fixing issues in front of my face and telling me there are no issues, that's the same as peeing on my leg and telling me it is raining. DO NOT take your car here. My one year old car will look like this until I sell it. This place is shady, at best. read more

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Terrible experience from the start as they are impossible to contact and when you do the young lady who answered was very passive and rude, as if I was bothering them! Needless to say once they cancelled my appointment the night before and tried to push it back another month, I was done. And the kicker is you'll pay half to a third if you go anywhere else. Very disappointed that my insurance choice this place. read more

Very disappointing experience. I was quoted one week for my windshield to arrive, but it took more than two weeks with no proactive updates. When I brought my car in, the service was supposed to take 4 hours but ended up taking almost 6. To make matters worse, they didn't recalibrate the windshield and now expect me to go to the dealer, pay out of pocket, and then seek reimbursement myself. This is not the level of professionalism or service I expected. I do not recommend this business. read more

Had to replace the windshield on my 20016 CR-V. Richard was very helpful and did a fine job with a smile. As for Safelite online interface, it works very well, though they could slow their roll on all emails and texting. Oddly enough, there were none that I could see that requested a review. As always, it is the people you interface with that counts. read more

My first appointment with these guys and they did not disappoint. The biggest smile and friendly customer service with the gentleman at the front desk (I believe his name is Kelly) already gave a welcoming vibe. Paid at the desk before I handed over my key to Wilber with his wonderful team...he had patience with me and my questions, my "what if's" with future issues, and even offered different options when considering costs. Service took about 3 hours to replace the windshield, since my car also needed recalibration with the technology. I brought some work with me so I was ready to wait; their waiting room looks really nice and open. Lots of chairs and some tables, for groups or solo seating, and a tv for your viewing pleasure. Restrooms were also available. For those who need to eat, there's a mini plaza across the street with a 7/11 if you plan on waiting for your car to be serviced. Overall, expectations have been met and the awesome customer service made the whole facility just much more inviting. These guys were really busy and the line can get long, so make an appointment early in the day if your schedule allows it. Bravo, gentlemen!! read more

Although my windshield cost me an arm and a leg! And i have been dealing with minor issues as in resealing and fixing it back and forth. I may say the staff has been professional and kind. read more

Lazy and disrespectful customer service... They made a mistake, ordering a replacement window and did not call to cancel reschedule the appointment. Additionally, nobody answers the phone at this location. Truly shameful service. Dante is the representative who is assigned the case. If you need auto glass services, avoid Safelite and go to Annie independent glass shop in Sun Valley, where are you will be treated like a customer and with respect. read more

Updating to say that on Friday, I had already been in the middle of sending feedback to Safelite Corporate regarding my experience, when the store manager called to threaten to send me to collections, which I was able to include in my feedback to them. Then, on Saturday, she charged my credit card for the deductible amount. I was unaware until I was sent an email by her on Tuesday saying that she apologized for any frustration this may have caused, that I did not need to return the glass and "this decision was made in response to your concerns, and we hope it helps resolve the matter". I'm guessing, the only reason she refunded me was because, thankfully, someone from corporate must have told her to. Had I not sent feedback, I surely would be spending more time fighting her to refund me. read more

Had a wonderful experience with my 1992 Silverado!!! They took their time and did it right want to give a shout out to the windshield replacement workers Stephanie and Alberto just want to say keep up the good work at Safelite auto replace!!!!!!!! read more

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So, my car got hit by something on the freeway and my insurance sent me to Safelite. First time around, they replaced the windshield but made me comeback due to their system not being able to do a recalibration right. Came the next day, they simply said: sorry, we'll get it fixed. They said the recalibration went through and it was good. Fast forward two months, and they send me an email out of nowhere saying the recalibration didn't work and they cannot bill my insurance. Sounded to me like it was not my problem, but still took the car in (another two hours wasted). The technician came back and said they "couldn't do the recalibration and have to order a new windshield and parts, and no idea when this would happen. The manager will call you to set the appointment". This was 9/7, and it is now 9/13 and no call, not even to apologize (let's not even mention that they have no one to solve any issues on Saturdays). On top of that, they disabled the "Eyesight" (which was working perfectly fine after the first recalibration) from my Subaru so I get a big message on the console that it is disabled and a daily email from Subaru saying there's something wrong with my car. If I were you, I would take it somewhere else where 1)they have good customer service; 2) they know what they're doing; 3) they don't make you waste valuable time. At this point, I should be charging them for making me waste time! I should've read all the reviews from previous customers, they all say the same thing. I just hope it doesn't rain anytime soon! read more

I had no problems with my repair. I just wish they would have come to me so I didn't have to take Ubers bc my husband was out of town. But in terms of their work and timeliness and organization, professionalism. They did a great job. read more

A few months ago, my car got broken into and they broke the rear passenger window. I had made an appointment with the closest Safelite to my house. One of the workers Richard was very calm and made sure I was in great hands. Richard kept me up to date when the window would arrive and helped me schedule an appointment. When the day to get it fixed came, Mares was on time to the second! He was also very friendly and got my window fixed in a very timely manner! Both of the representatives were very friendly and professional! I hope nobody goes through this but if they were to, these 2 I would refer! read more

Stephanie, the assistant manager, and Richard, the technician did a great job on my 2018 Lexus. They graciously moved my appointment back when i got stuck in midday traffic. When I arrived, Stephanie welcomed me, listened to the problem with my windshield wipers, and assigned Richard. Richard came right out, drove my car in, perfectly adjusted the wipers and cleaned the windshield. This was a no charge warranty correction of a windshield wiper problem a previous team had created, not Stephanie or Richard. Highly recommend Safelite in Tarzana on Sherman Way for skillful, courteous service. read more

Terrible customer service. Wasted time. Windshield never got replaced because they couldn't calibrate car. Amazing the level of incompetence. The manager is by no means helpful!! read more

This shop SUCKS! If you care about your car don't come here. Aside from notifying my the night before that they didn't have my windshield in stock, it took over a month to reschedule. While there, they not only returned my car with previously tucked wires dangling. They left the accompanying dash cam on the seat! Amatuers. They broke two pieces of the sun visors and told me they'd replace. After a month of no contact I reached out... don't need to tell you what a miserable experience that is. Finally got the new manager who is apparently just as lame as the old manager as she ghosted me after requesting pictures of the damage. Beware. This shop is awful. read more

Worst customer service experience ever. Safelite damaged my windshield wiper rotor while replacing my windshield in June. It's been over 2 months and the warranty repair is still not fixed! Centralized customer service line is useless: all they do is say they'll escalate, but no one gets back to you. I've called Safelite 15 times, but only twice have they actually called me to provide a status update. If you do use Safelite, pray nothing goes wrong during installation or you'll be sorry! read more

UPDATED REVIEW: 10/3/24 WOW AFTER 12 MORE ATTEMPTS I FINALLY GOT THROUGH TO THE MANAGER STEPHANIE-Here's the full, completed review emphasizing Stephanie's unprofessionalism: ABSOLUTELY TERRIBLE SERVICE - UNPROFESSIONAL MANAGER AND DAMAGE TO MY CAR! DO NOT TRUST THIS COMPANY! My experience here has been an absolute nightmare. My Toyota Corolla had its windshield replaced on July 31, 2024, and not only did they damage the paint around the windshield, but their response to fixing the damage has been completely unacceptable. We immediately noticed the damage before leaving and spoke to their staff, including Kelly at the front desk and Trim, the installer who caused the damage. Despite acknowledging the issue, weeks have gone by with no solution. Stephanie, the manager, has been IMPOSSIBLE to reach. My husband and I have called NINE TIMES with no real response. When we finally get through, we are either disconnected or promised a callback that never comes. When I finally heard from Stephanie via email, her response was completely unprofessional. Instead of addressing the problem head-on, she spent the entire email talking about how she's been overworked, that the store is in chaos due to previous management, and how she's working alone. Her personal challenges are NOT my concern as a customer! Her job is to resolve the issue, not to give me a list of excuses for why she can't. Stephanie's email was not only filled with unnecessary excuses, but it was also riddled with grammatical errors, making her appear even more unprofessional. At no point did she provide a clear plan or timeline for fixing the damage to my car, just vague promises with no follow-up. This is NOT how a manager should be handling customer complaints, especially when the company is at fault for damaging a vehicle. On top of that, they never even offered a warranty for the windshield installation! This company has been a complete disaster from start to finish. I've already notified my insurance company, Allstate, about this issue and will be contacting the Better Business Bureau, Trustpilot, and other consumer protection agencies to ensure no one else falls victim to their negligence and unprofessional management. If you care about your car and expect professional service, STAY AWAY from this place. They will damage your vehicle, take your money, and disappear when it's time to fix their mistakes. Stephanie, as a manager, has shown a complete lack of accountability, and I am outraged by how poorly this entire situation has been handled. This is by far the WORST service I have ever experienced! 8/30/24 LAUGHING SO HARD THEY REPLY TO THIS YET STILL WEEKS LATER NO RESPONSE THEY ARE JUST LIARS- WORST SITUATION DO NOT COME HERE!!! Stephanie is the manager and she is impossible to get a hold of. We've called nine times ever since they repaired our car on July 31, 2024 of this year they damaged and we know the name of the person who did the damage to the front windshield who put the windshield in his name was Trim, Kelly works front desk. This place is awful. We even spoke to them before leaving about the damage to the paint by the windshield which was very obvious and was never there before and we have called several times, ALLSTATE is my insurance company and complaining to them and letting them know. DO NOT COME HERE THEY ALSO DID NOT WARRANTY THE GLASS THE ABSOLUTE WORST COMPANY TO REACH MY HUSBAND AND I ARE OUTRAGED! Don't bother calling their phone numbers you'll never get through. You'll speak to several people we will disconnect you. You will never get through to anybody. No one will ever call you back. They take your money and run. I'm contacting the Better Business Bureau. I'm contacting Trust Pilot, I'm contacting anyone and everyone- TERRIBLE how my Toyota Corolla looks! Especially as we complained in person before we left a lot and no one followed up with us then we called. No one followed up with us then we emailed their survey. They said someone would follow up with us. Nobody followed up with us. I can't tell you how bad this place is stay away forever. read more

To follow up on this horrible review, the job done was absolutely done incorrectly. Once I pulled up the tape, it was clear the window wasn't even sealed. I had to follow up on the warranty repair and have it fixed at a new location immediately. read more

Was sent here by insurance to repair a crack and it went fine. It was finished in less than an hour. Results were also good.

Jake did an exceptional job for our service requested which was changing our windshield. He upholds true customer service values by having strong communication skills, friendly demeanor and a service with a smile. read more

I now see why this place has the rating it has. I had an appointment here at 9:30am it is now 1:03pm and I'm still here waiting with my two kids. I have other things I had to do at 12:30 pm! Since the time I've been here other people walked in after me with no appointment and got their windshield repaired and they left. I had an appointment which I figured I would be priority over any walk-ins after me. I guess not! Perhaps it's because the way I came dressed they figured they would make me wait. The people that walked in after me looked older in their late 50's early 60's. This wait time after having an appointment is unacceptable!!! The tech gave me a generic excuse about them having a hard time cutting the glass!, but I clearly saw when they removed it whole not in pieces or in half. So they are lying basically trying to put me together. If you windows brake or chip trying looking for an alternative because you may be here 4 hours like my self. The guy in the counter is cool but everything else here is dysfunctional!! Update I'm still here! It is now 2:26pm read more

I have nothing but good to say here. Easy to make an appointment, great customer service from the tech. Quick quality work and no attempt to up sell. read more

This place is a hot mess, please save yourself time and frustration and don't do business here. I have the first available appointment time at 8 am. I was told the service would take approx 2 hours since it had to be calibrated. I gave them the keys and walked home, about 35 minutes. At around 10:30 I figured the repair would be close to being finished so I walked back and sat in the waiting room for about an hour. Close to 12 I walk up to the customer service desk to get an estimate on when the repair would be finished and I was told they are about to try and calibrate the windshield. It threw me off since I figured they would have done that by then, almost 4 hours after my appointment time. They then come back and tell me they are not able to calibrate my car cause the servers are down. They then give me the option to sign a waiver and drive off without my safety features working since they couldn't calibrate it or just leave my car there and they will "try" tomorrow. I asked, "how do we know if it will work tomorrow?" which they said they wont know until they try??? So now I either have to leave with half the work done and no safety features or wait until tomorrow to possibly get the same outcome which would have then made it a two day repair..... two days. I was quoted two hours!!! After having doubts about signing this waiver due to not having my safety features active, Kelly the not so customer service advocate was sarcastic and rude while telling me "just drive your car like before safety equipment existed and use your mirrors and breaks.........What???? So be rude and condescending to me cause your company cant deliver what you promised??? Then I had to get them to remove the calibration charge from the invoice since they couldn't do it and that took another 2 hours while going back and forth trying to figure out why it took them so long to notify me that calibration was not possible. While looking at the charges I noticed they were going to charge my insurance company $1155.77 but when I went online and was going to not use my insurance the quote was $869.22 total. That's $286.55 less then they were going to charge the insurance company....same parts, same labor. Sounds like fraud to me. After 7 hours.....7 hours I finally drove off with half the job done, a ton of frustration and still need to figure out what to do. While waiting I also noticed they had issues with the other two customers who were also waiting. One guy, they told him they replaced the glass but somehow it broke again lol and they would need him to go back again and another lady they ordered the wrong glass, again, for the second time. This place is full of clowns and you will not be happy coming to this place, please read the reviews and listen to them. Stay away from this place, they are time wasters and scammers and you will not have a good time. So sad, they need a re-do at this location. I will be pursuing this price discrepancy with my insurance company and hopefully they get busted for fraudulently overcharging the insurance companies. STAY AWAY FROM THIS PLACE, TRUST ME!! read more

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UPDATE: After 5 weeks passed, 20 check in emails and not a single response, they finally came to my house to repair the piece after i was able to contact the Safelite 1800 number and as "coincidence" would have it they had the part in their possession that day. When they came to my house, sure enough, it was the wrong, unpainted part and the tech had not even bothered to open the box before arrival. So now 8 weeks has passed and our car is still missing a piece. I have emailed Deija Parker multiple times asking for an update and a call and she has not responded once. This is the absolute worst customer service experience I have ever encountered. read more