Not going to lie, I was a bit hesitant at first because of some of the reviews, but I'm really glad I went through with it. The entire experience was amazing from start to finish. Booking my appointment online was quick and easy, and when I arrived, the receptionist was incredibly kind and welcoming. I chose to wait in the lobby while they replaced my windshield, and the process took about an hour and a half. Just a heads-up--mine didn't require calibration, so if yours does, it may take a bit longer. Overall, I'm extremely satisfied with both the quality of the work and the customer service. I'll definitely be recommending them to friends and family! read more

I am writing to express my extreme disappointment and frustration with the service I received today. My original work order specified a maximum wait time of 3 hours. Upon arrival at 11:00 AM, I was told it would actually be 4 hours. It is now 3:25 PM--nearly four and a half hours later--and I have just been informed it will take at least another hour. ​A projected 3-hour job has now turned into a 5.5-hour ordeal. ​This lack of transparency is completely unacceptable. Because I trusted your initial estimate, I told my daughter not to take her lunch, as I expected to pick her up by 2:00 PM. Instead, I am still sitting here while she is left waiting and hungry. ​If you only have one technician available, you have a responsibility to inform customers before they arrive for an appointment. It is incredibly disrespectful to overbook your schedule and expect customers to pay the price for your staffing shortages. I expected much better professional standards than what I experienced today. read more

I drive a company vw atlas and the fleet company that handles repairs apparently contracts with Safelite. When my fleet company made a reservation for me they failed to know that there's two types of reservations; all day reservations and hourly reservations. All day reseverations are about as useless as a walk in reservation; meaning that even if you drop the vehicle in the morning (which I did at 730am) you are last in priority to the hourly reservations. So that means they will work on cars with hourly reservations first regardless of what time you drop off your vehicle. Guess what? They didn't even touch my vehicle until about 3 pm. I called their phone number and of course you're directed to a call center with zero ability to communicate directly with the branch where your car was located. The person on the phone assured to me it would be done around 430-5pm since their office hours was listed as closing at 5 pm on the website. Interestingly enough the office hours listed on their window says they close at 4 pm. It makes me believe they get so many angry customers they shield the branch locations from angry yelling customers. So then I decided to take an Uber back to the business at 430 and guess what? Right now it's 615pm and they need another 30-40 minutes to finish. Eveytime I ask an employee they keep tacking another 40 minutes to completion. AND here's the kicker. Despite the fact I wasted a whole day stranded at home because I didn't have another ride they told me the windshield replacement was defective and I need to come back again to install another windshield again. The guy said it isn't their fault because they received a bad part from the manufacturer. I told him it's still your fault because you didn't inspect the windshield before installing so you wouldn't waste all of our time. Come Monday I will yell at my fleet company for contracting with these clowns. I should have demanded the car just be repaired at the dealer. AND here's the final cherry on top. I ended up waiting 2 1/2 hours and they told me they couldn't do the calibration so my cruise control isn't functional and they made me sign a waiver. I'm going home at almost 7pm without a fully functional car and having to come back again for their incompetence. read more

Went through AAA Had an appointment to replace a windshield. Received a few text, reminding me about my appointment. Got a phone call the day before saying they would be there between 8 AM and 12. They never showed up. Never got a call. Terrible service with this company. And difficult to get a representative. read more

Upgrading to 3 stars. Horrible customer service and communication. With that said, Adrian at this location is the rock star. If I could give Adrian his own review, it would be 5 stars for sure. Adrian, installed a new OEM window. Before installing, he asked all of our concerns. After the install he stayed with us to test everything to make sure it worked properly. Keep up the good work Adrian. As for the rest of the customer service "help", please understand, a little communication goes a long way. read more

Safelite AutoGlass - Bubbles in the window laminate. - Windshield Installation & Repair Near Me - Sun Valley, California

Set my appointment to fix a single dime-sized crack. $170 total. Saw they had an option to go through insurance so I thought I'd give it a try. The day before the appointment, insurance comes back and now I have to pay $500 out of pocket for the $170 service. I'm not sure what Safelite told my insurance company what they were charging for but it for sure wasn't the single crack. Disgusting behavior from this company to snake money out of you and your insurance. Buy a $15 kit on Amazon, do it carefully, and you'll be happy with the results. Also, not a super huge deal, but they bombard your email and phone with messages. Just don't do it. I'm cleaning out endless texts and emails and it's such a headache. It's a 0/5 for me but if you have the $170 to pay someone then I'm sure the service will be fine. read more

I called customer service yesterday in an attempt to speak with Linda. Myself and the customer service rep were placed on a hold by this location for 30 mins. Linda was busy and promised to call back after. I still have not received a response from Linda. At this point, I don't want a refund or discounts of any kinda. I would like this situation looked into as I suspect my car was not handle properly due to high heat conditions. read more

Safelite AutoGlass - Before going to safelight. - Windshield Installation & Repair Near Me - Sun Valley, California

So so experience. Truly not horrible and not great either. Front desk lady was cold, probably just bored, doesn't seem like it's anything personal, just a byproduct of being at this location. This safelite facility is nice however it's located in more or less of a dumpy uninspiring industrial area. So I totally get it, a little depressing. Also consider 99% of the clients coming here are coming here to deal with something that is 99% of the time a really annoying issue. So the staff here is definitely dealing with irritated and annoyed customers who may or may not have unrealistic expectations of how fast this process might be to take care of the issue. Finally after waiting for 40 minutes someone came out to assess the car, I forget his name but he was essentially just a tech... he told me he didn't think my chip could be resolved, and was hinting that I might need a total windshield replacement. I was like wait why can't we just attempt to fix it first before we jump ship to a full window replacement... thankfully a shop supervisor, aka the tech's boss, was out dealing with another customer. I was able to get his attention and see his opinion. I forget the supervisors name, but he was so nice and he said oh yeah we're probably going to have to use more product than usual and maybe even two pours, but he did not say anything about a potential window replacement.. At the end of the day, just try to talk with a tech supervisor. If you don't like the answer the tech is giving you ask for a supervisor. Glad my husband made the appointment online and I was able to bring in the car. Definitely allow yourself more time than necessary for the appointment because they are slow here. They definitely need to train the techs better. Supervisors are great but they shouldn't be the only ones that know how to resolve issues. Expert tips: Bring a sun hat, insulated water bottle (there's a water dispenser in the lobby), a book, headphones, anything you need to stay comfortable indoors or outdoors while you wait to see the service tech and also while your car is fixed. read more

Safelite AutoGlass - The after, small little crack left but 98% of the issue has been resolved. Nothing in life is 100%. - Windshield Installation & Repair Near Me - Sun Valley, California

Awful, did a hack job on my Land Rover and had a terrible attitude. Avoid at all costs. Even the Safelite main company could not believe how horrid this branch is. Zero stars read more

Safelite AutoGlass - Left my car like this. - Windshield Installation & Repair Near Me - Sun Valley, California

Generally good. Work finally completed after them first ordering wrong windshield which caused delay.

They did a great job replacing the windshield on my bmw. I went here because a defective windshield was installed at another location. Here they installed a replacement that was identical to my original bmw windshield. My HUD and solar/rain sensors are now all working properly. The removal and install was done by the technician "Brian" who was professional, friendly, and very careful with my vehicle. I am very happy with the result. read more

ZERO STARS!!! This company sadly is truly fraudulent and unprofessional!!! I took the day off from work. My time window was from 1:00 pm to 5:00 pm. I called the main office that is less than 15 minutes from my house and the lady who answered the phone put me on hold for 20 minutes until 5:00 pm then hung up on me!!! Technician (Rodrigo) was a "NO SHOW"!!! With zero communication as to why they flaked on my appointment. Truly disappointing, especially when you depend on a company of this magnitude in the future I will go with a mom-and-pop shop that can I can depend on rather than give my money to a bigger company that does not value customers. read more

Safelite AutoGlass - Flake, nonreliable company!!! - Windshield Installation & Repair Near Me - Sun Valley, California

They tricked us to pay for the windshield resin.....we told them we not sure and they said why not just put it on and we see how it looks....if you dont like it then we will refund you the money.....after we told them we didnt like it and they pretty much said too bad....its our policy we cant refund it....unless you get the entire windshield with us. I never thought a legit company would resort to such shady, scam-like tactics. read more

Three months ago I went in to have my window chip repaired by technician Sylvestre, Sylvestre was my go to guy for all window repairs, today I went in for another repair only to find out he no longer works with the company. This man work ethics were that of a CEO. I will never be coming back read more

total b.s!!! buyer beware!!! i took off work from noon - 5 pm for a scheduled service and paid in full, $659.45, in advance. the tech showed up on time, pulled out the new rear window, and said "this is broken. i can't install it." now i'm automatically scheduled for another appointment 3 days later, without being asked if that time is appropriate! and i just received an invoice saying i owe safelite $1912.75 - with no explanation!!! safelite sure has plenty of money for happy, reassuring advertising. but: what kind of company sends out broken parts for installation, wasting everyone's time? and then almost triples the invoice amount?????? safelite is completely rinky-dink, penny-ante, unreliable, lying, untrustworthy ... need i go on??? shop around; you'll be much happier and save a few hundred in the process. read more

I travelled from Canada and lost the windshield to a number of rocks. Safelite was my first call because of their banner reputation. I was so pleased with their work and the reception of the staff there. Expensive yes but I don't mind with the quality of their work. Brayan my technician was polite and very knowledgeable. GREAT JOB SAFELITE THANK YOU read more

Es la segunda vez que lo traigo Y me dicen espera se2 a 3 horas y pasaron 4 horas y no estaba todavía listo. Mi tiempo también es valioso. read more

I had the unfortunate experience behind a dump truck!! Broken windshield! Called my insurance company and they setup the repair appointment with Safelite. The repair took 3 hours to repair. Most was the recalibration of the sensors. Had a very small problem with the caulk they used . Smeared a lot on the edges. I tried to call the shop to get it cleaned and there is no way you can talk to anyone!! The most screwed up phone system on earth. The recording keeps going in circles.could not get anyone to answer the phone!!! Send them a email and got a call back two days later!!! read more

ZERO STARS. Avoid Safelite especially this location at all cost. DO NOT give them any of your business even if you go through your insurance. This business is a TOTAL SCAM. They will LIE to you about what needs a repair versus a replacement. They will upsell you at every opportunity and will do whatever it takes to overcharge. Safelite, don't even bother to respond to this Yelp Review. There is nothing you can say to spin this or make it right. You are just a scam. read more

I originally had an insurance claim but decided to pay out of pocket. The whole experience was smooth which is nice especially when dealing with a bad situation like a cracked windshield. But they took me right on time, I was picked up but they do have a clean waiting room with wi-fi and coffee a snack machine. The whole replacement took less than 3 hours. The lady who helped me at the counter was very friendly and explained everything thoroughly to me, and the new glass looks great like it never happened. Also worth noting, the price I paid out of pocket was less than every single estimate that I got from yelp, and at the same time this one comes with warranty so overall would recommend for sure. read more

I was driving on the 210 freeway and my windshield got a crack than with the week of driving my car expanded to about 16 inches long. I called safelight and scheduled and appointment. I arrived on time around 8:05am (my appointment was at 8. Kelly the representative that checked me in was friendly and prompt. Sylvester the tech came right away took my car keys and took my 2020 Rav 4 to replace the entire windshield and calibrate the cameras / sensors. Sylvester was really good at communicating and letting me know that it would take about 2-2.5 hours for the repair. I waited in the waiting area, it was clean and they had a coffee machine. I appreciated that they have free Wi-Fi log in available so I could do some computer work while I waited. 45 mins into the repair Sylvester called me to let me know the et successful took the broken windshield out and would begin the placement of the new windshield and recalibrate the sensors. Time flew by then Sylvester called me again let me know my car was ready. I walked in gave Kelly the receptionist my debit card paid for my window and left happily! It's not fun having to come up with $972 for a windshield repair but since my car has all the sensors I totally trust safelite to do their job correctly and so far I am happy. Yes the windshield has a little glue smell but it looks brand new and I don't have to worry anymore!! read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Sun Valley, California

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I dropped off my car at 8:45 a.m. The front desk took my keys and assured me that I would be contacted when the job began and also before it was completed and ready for pickup. Unfortunately, none of these assurances were met. I had to follow up at 1:30 p.m. The only number listed is the 1-800 number, not a direct number to the location. I was put on hold and misled. I was told that my car was assigned to a technician and that, since I used the drop-and-go method, the car would be completed the same day. I was also informed that if the job wasn't finished by 5 p.m., it would be worked on after hours and ready for pickup. It is unacceptable that I have to reach out repeatedly just to get information about the status of my car. I called the 1-800 number again and waited for 24 minutes without receiving an update on whether my car would be ready by the morning. The worst part is that I couldn't even get the name of the branch manager or supervisor to ask for when I come in to pick up my vehicle. This level of customer service is extremely disappointing. I would recommend going to any other glass replacement service in the area. read more

Do NOT come here! Dirty nasty lobby. 3hrs + wait with appointment. It states 30-45 min wait when booking a replacement appt. LIES!!! You have no choice but to wait when you get there since you already made the trip and took time off from work. The surroundings is industrial and it is not walkable area. Make sure to bring snacks and drinks. They got nothing to offer you but a water dispenser and coffee, NO cups and empty creamer pump bottle. Neri/Nuri at the front desk decided to give me a sermon when asked about the completion status 2 1/2 hours in. She was rude. Silvestre, the technician, was friendly and detailed when going over the completed work. Hope they did a good job so i do not have to return here. read more

Safelite AutoGlass - Wait time information - Windshield Installation & Repair Near Me - Sun Valley, California

I took my car to repair two chips. The first one was fine at the place, however they forgot the second one, so they sent a guy to my house to do it, after 15 minutes of explaining the warranty, promising everything would go great, bad things almost never happened and that it all would be fine, they started the work. The chip was less than 3/8th of an inch before fixing but after it grew to over 1 inch and 1/4 ... mind you this chip happened 4 months ago and didn't grow by nothing. After seeing the results (see images) my intention of having a more stable windshield, was literally screwed, now they want to charge me $250 for replacing my windshield! What a great way of creating job security! They mess clients windshields and then claim money to fix their damages !!!! @allstate should know who they are working with!!!! #awful service Filing with the better business bureau and the Federal trade commission for fraud, explaining a warranty that is misleading, plus replying "sometimes works sometimes it doesn't" is unacceptable. read more

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do not go through this company! This was the worst experience I've ever had. Not only was my car window bashed out and my valuables stolen but now I have to deal with a company stealing my time. I waited five hours plus an additional hour( just in case ) for the technician to never contact me. I was completely ghosted. It wasn't until I called around 4 o'clock, but I was told he was on his way. He just had to pick up the glass. I waited until after the designated time of 5 PM to call back to inquire about where he was and everything was a recording of how they were closed. Horrible customer service I basically was completely ghosted, here's my work order number so you know at corporate that this is a real person and it was an awful experience. Never again will I place my faith in you guys to accomplish any service. read more

Safelite AutoGlass - You're amazing customer service but with timestamps - Windshield Installation & Repair Near Me - Sun Valley, California

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Amazing service! I recently used Safelite to replace my windshield ( 2012 HYUNDAI TUCSON), which had a large crack. The entire process was extremely smooth and efficient. I answered the necessary questions online to calculate my quote, and scheduled my mobile appointment that same day. Before the mobile appointment, I received text updates and a call from my technician, Richard, with estimates on when he would arrive. Since my schedule is so busy, I truly appreciate this communication! Upon his arrival, he explained the process and did the replacement in about an hour. Together, we checked the work to ensure top quality, and it looks fantastic. So easy, and fair pricing. I love the mobile service because it's so convenient - I highly recommend paying a little extra for them to come to you. Thank you, Richard! read more

We had the easiest experience! I've been dreading getting my windshield fixed. Made an appointment online, communication was great all the way to the appointment. Dropped off and picked up within a few hours. I highly recommend! read more

I had a bad experience with Safelite AutoGlass in Sun Valley. I had an appointment for a technician to show up at my house 3.30.24 between 1PM - 5PM. I get a call from technician Luis stating it would be better for me to come to the shop because of weather. (Granted it was not raining, it was just cloudy) I decided to take the technicians recommendation and drive to the shop. My truck was taken in to the recommended area, it was the covered-up Safelite warehouse where my windshield was going to be replaced and calibrated (Granted it was still not raining, it was just cloudy) I spent 2 hours at the office waiting for my truck for the technician Luis to tell the it was not possible to replace the windshield due to the weather. He said calibration was unsuccessful due the weather. He needed to speak to the support team which he was unable to apparently because of the weather. He also mentioned he spoke with a Lead Technician who was unable to do so as well. (Granted it was still not raining, it was just cloudy). I left pretty unsatisfied. I was in rush to fix the crake in my windshield because my family and I were going to be driving out of State. I called to complain to my insurance who then transferred me to someone in the regional/corporate office they made me an appointment in Oregon without my permission and they and canceled my appointment here April 8, 2024. Someone from Safelite in Oregon called me and asked that I go to the shop. Of course I said no, I was on vacation with my family and I didn't see it fair. I had to call again to my insurance to get transferred to the Safelite regional/corporate office and had to make another appointment here (Sylmar, CA) Monday April 8, 2024. I got the appointment set. I got the text to confirm that someone was going to be here from 8AM - 12PM. I wait to closer to 1PM and they were "No Call, No Show". I had to call again and tell them the no one showed up and they mentioned someone with call me shortly. I finally got a call from Hector. He got here and replaced my windshield and calibrated my truck in no time and without any issues. Overall I am not satisfied with Safelite. Hector took care of me and my truck and I am satisfied with his work. read more

Safelite AutoGlass - This is the technician Luis. - Windshield Installation & Repair Near Me - Sun Valley, California

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Scam!!! They take your money, do not fix the repair. When you call them to inform them of the issue. They stand behind their "warranty" which does not guarantee their repairs. They say the warranty is only for replacement windshields not for repairs. At this point, they offer to replace the windshield at full price for them not fixing the repair the first time. I spoke with multiple departments, and personnel. They all point fingers and transfer you until they stop picking up the phone. I called again days later, hoping I would get lucky and reach someone who can help. Again, I was pushed away and told there was no one at the shop to help, they said to drive to there nearest shop and try to speak with the manager. Again, they repeated the cannot guarantee they will help but that was the only option they provided. Doreen was the contact for the Warranty department. read more

... too expensive in every ways ... too expensive in every ways ... too expensive in every ways read more

Amazing service, show up on time , Nelson was so professional and kind , fast service and the best customer experience ever !!

I am changing my 5-star review from my January 2023 visit to a 1-star review for my August 2024 visit. I called to check the status of my repair at 3:15pm and the person answering the phone said my car was finished and ready for pickup. I arrived at Safelite at 3:45pm and they said my car was not yet finished. The repair tech said he needed 5 additional minutes to ensure the new windshield was secure. I ended up sitting in the waiting room for 45-minutes waiting for the car to be complete. We went from being told it was finished at 3:15pm to actually being done at 4:30pm. Meanwhile, this completely messed up my childcare plans because I was told the car was done, not that I'd need to wait 75 minutes after from when I was told car was completed. On top of that, the windshield washer nozzles were not put back in place correctly, and I had to figure out how to fix the issue as washer fluid was spraying straight up in the air instead of on the windshield. I may have had a great experience here in 2023, but they no longer provide great service. Avoid at all costs! read more

This place is a total SCAM !!! Not worthy of even 1 star. I dealt with Brian who is the most DISHONEST human i have ever met !!! He lied to my face with a smile and proceded to shatter my window. Then wanted to charge me double the price of a new window. DO NOT FALL FOR THIS SCAM !!! FIX YOUR WINDOW ANYWHERE BUT HERE !!! read more

Beware Of this location. Just had my Tesla windshield replaced. The windshield they used had SCRATCH on it!! It wasn't very visible during pickup but was noticed on my way back home. read more

ridiculously expensive and make tou wait hours and hours to arrive to tour location!!!!!!!!

I got a chip on my windshield that I was unaware of and eventually turned into a large crack running down my windshield. So I scheduled an appointment through my insurance and it linked me with Safelite to schedule a replacement. The appointment was made quickly and easily with plenty of options to schedule daily. I also would've scheduled an in-home replacement option, but the glass on my Civic requires a special calibration so I had to go to their repair facility. The technician was very professional and friendly. I was very impressed with the customer service I received from Safelite AutoGlass as they were transparent throughout the process. The replacement, unfortunately, took 5+ hours, which is more than the quoted 2-3 hours to complete because of the specific glass and its failure on testing during calibration. I was at least somewhat prepared for a long wait in the lounge because I brought my computer and coffee minus enough food. I also knocked off a star for their waiting room, while they offer free wifi and a fairly clean restroom, the coffee machine was gross, and most of their seats have some kind of mystery stains on them. Nearing the completion of the work, I received a text to make a payment on my phone to save time and that was easily done. I would definitely say Safelite AutoGlass gave me a fair experience and thankfully I had glass coverage on my insurance. read more

They came out to my house and he broke a bolt on my camera when replacing the windshield... he was very nice about it said he would get the part ordered and give me a call when they could come out to fix it.... months later I'm still calling to see when this will be fixed.. the customer service keeps calling the shop and all they can say is sorry shop is not answering, I'll email the manager to get back to you. Very very frustrating! read more

Safelite repaired my side window same day in just about an hour. So thankful to Edgar for providing such a great service!! read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Sun Valley, California

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Showing up to appointments and actually communicating with their customers, I was left waiting for 8 hours and no one ever showed up to the agreed appointment read more

All the hype this business gets from tv commercials it's nothing but a scam. They are not who they say they are. Their quality is poor and they don't value customers with respect. read more