I was traveling and got two chips in my windshield from the work being done near golden spike…read morenational park and a very inconsiderate driver speeding down the road. On our way home from a long trip, and needed to get on the road the next day. A friend recommended Bear River Auto Glass and they were spot on. They fit me in first thing in the morning, did a great job of repairing both chips at a very reasonable price and and nice to talk to about the area. I would highly recommend them.

Best auto glass repair!! Called on the way by traveling, needed a big rock chip repair. He had…read moreanother customer scheduled but had us come straight in. Got a Quick repair, window shield cleaned. Such a nice guy, honest and friendly. Price was awesome. We will definitely travel out of the way to give him our business!! Thanks so much!

Needed a new windshield for our Toyota tundra . They got us in the very next morning . Customer…read moreservice was top notch .... So friendly gal on the phone .... Quick and efficient. They also were less than all the others ... best value and service

Ultimately I couldn't use their services but I wish I could have. They are so nice and went above…read moreand beyond for me. I would definitely recommend this business

I called my local Safelite auto glass to get a quote on windshield replacement. Instead of being…read moreconnected to my local store, I first had to go through an AI assistant. This system is seriously flawed as the assistant didn't understand any of the prompts. She was finally able to gather all of my information, including my name, my phone number, and my car make and model. Next, I was connected to a service center. The woman at the service center, and then proceeded to collect ALL of the same information from me. She proceeded to give me my quote and told me they recommended getting my windshield wipers replaced and it would be $380 for the premium package. She said she would go ahead and get me scheduled for that. I told her I just wanted a windshield, nothing extra,just a windshield. That brought the price down to $255. They are charging over $100 for windshield wiper replacement! That is ridiculous! I could see someone like my mother calling in and just paying $380 without thinking about it ,because service center didn't say there was an option without this and made it seem like that was the price. it has been about 40 minutes now on the phone and she transfers me to my local shop, which was where I was trying to call in the first place. The local shop then proceeds to gather ALL of the same information from me. None of this information is transferred on from one phone call to the next. An hour later, and I finally have my appointment! Such a hassle! I have half of mind to just go with another company because they make this so difficult. How many people are you paying to do the job that the local shop did in less than 5 minutes!!

so I have a crack in the windshield of my truck and everyone told me to go to Safelite but when I…read morefinally had the chance to go in they didn't even look at the crack and told me they can't fix it unless I replace the whole windshield I would not recommend going here the customer service is horrible absolutely not worth the drive to even go there!!

We needed a rock chip repair and these guys were less than HALF of the national "safe" brands…read more They got us right in and out and we were very happy with the service. The have a warranty that, in case the chip doesn't fill and your windshield cracks, deducts the price from a new windshield. That's a great deal and much appreciated.

Talen did a great job removing my windshield, diagnosing the leak, and fixing it. He was careful so…read morethat the windshield didn't break. He was patient with my questions, very knowledgeable and very reassuring. And Fast! A great experience.

My in-laws were coming to town and had their Sunroof shatter on their Ford Edge. Although Troy is…read moreclosed on Saturday he worked extra hard Friday night getting the right Sunroof delivered and worked Saturday to install it, so my in-laws could drive home Sunday. The long drive back to northern Wyoming was much more comfortable because Troy went out of his way to get our family taken care of. We truly appreciate the time/effort of Novus glass!

Driving to Logan from Arizona a huge rock or something hit my windshield. It really made a huge…read morehole that needed a replacement windshield before I headed back to Arizona. I called NOVUS and got scheduled the next day. Filed with my insurance and thought it was all good. Then come to find out, He thought he had the windshield in stock, but my speciality windshield wasn't anywhere in Utah, and no other place in town could get me in before I had to go back home. Troy said he had one in Burley, ID. He went there and got it for me and got it installed before I headed back. This is quality and customer service at its finest! To say I recommend this place is an understatement! You cannot go wrong with NOVUS Glass! Thanks so much Troy!!!

My windshield looks perfect and the installation appears to be perfect but interestingly, my hood…read morelift supports stopped working and I am under that hood nearly every other day.

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

Nick is super helpful and easy to work with. I love that he will come to me. No waiting around…read morewasting time while my windshield is getting fixed. The service, convenience and price can't be beat!

Returned a quote quickly. Attempted fixing the damage with epoxy first but it was too large…read more Replaced the windshield the next day. I tested in some serious rain in WY soon after without issue.

Got our windshield replaced. Friendly staff. The new windows in vehicle's are not like the old…read moredays. Takes all day to replace because the vehicle computer has to be "updated". Boy do I wish I had my old 66 mustang back. I've used Preston's for 30 years now. I miss Preston but his son Kerry runs it now and he is just as good.

We only asked for a tow, which we got immediately and on a weekend. Very friendly, courteous and…read moreexpedient. Highly recommend!!!