We scheduled Bennett's to give us an estimate to replace all of the windows in a house we are purchasing. We agreed upon a time frame of 1-3:30 pm. They told us the estimator would call us when he was on his way so we could meet him (we don't live in the house yet, so there was not going to be anyone there). At 3:45 that day we had not heard from him. When we called he said he drove by and no one was there, so he left. He said the girl who made the appointment should have written it down that he was supposed to call. When we called the store, it was more of the same. No one seemed to care that we were put out and moved our schedules around to accommodate an appointment that they made.
We were extremely disappointed with the service we (didn't) get, and the unprofessional manner with which they handled the situation. Especially when they had clearly not communicated with each other in-house. I hope they miss the $8,000+ we will be spending elsewhere. read more