I took my car to Strong Automotive for a drive line seal replacement and service was great, very…read moreprofessional and I am pleased with the work they did. It has been over a month and the job still looks professional and new. No problems whatsoever. In past when I needed help they went beyond the call of duty. Very caring people. K.Hutchinson

My 80 y/o mother has an older Subaru Outback. The stock headlights aren't bright enough to compete…read morewith newer cars shining their lights at you. I bought very expensive aftermarket bulbs but discovered the front bumper must be removed to change the light housing which I also wanted to replace. I saw this body shop had high stars on Yelp so I called to ask if they would perform the work. Their immediate response was "no" and "we don't do that kind of work and only install OEM components." I kindly asked " do you recommend anyone else that will do this work for me?". Immediate "nope, you'll just have to call around" They were about as helpful as a broken fence post and could care less in my opinion. My next phone call was to Underhood Automotive. Immediately helpful and professional. Chris said they do this kind of work all the time and install DOT legal headlights on older Shasta County Search and Rescue vehicles. Every single question I asked was answered. I live 4 hours away from Redding so coordinating this was somewhat of a Challenge. Chris even told me my mom's car had loud squeeking brakes and he would inspect those as well. Strong Automotive has high stars so I'm guessing their body work is pretty good but customer service is also very important and in this department, they have a long way to go.

Made my 27 year old car run better than new! I brought it in to have a wheel removed and to…read moreservice and replace all fluids. Everything was completed quickly, correctly and at a reasonable price.

Quoted a "quick fix," performed unauthorized work, charged $530, and refused to explain the bill…read more I would strongly caution women in particular before coming here. Very rude and dishonest about charges. If you don't understand car repairs, you could easily be taken advantage of. I have no doubt I would have been charged even more if I didn't know how simple this repair should have been. Unprofessional, unauthorized charges, and extremely disrespectful behavior. Before bringing my car in, I clearly explained the issue: a specific electrical A/C problem (turning on/off). The system was already working and recently serviced. I made it clear I only needed a quick, straightforward fix with no unnecessary servicing, and that I would not bring it in if he planned to service the whole system.Chuy said he understood and that it would be a quick fix. The only charge I authorized was a $150 diagnostic fee. Despite this, after I dropped my car off, he performed and charged for an A/C service I did not authorize, along with additional unapproved work. On Tuesday, he called while I was rushing to class and told me I could not call him back shortly after, forcing me to have my dad call. After that, he avoided communicating with me and instead kept saying, "I talked to your dad," even though I repeatedly asked him to speak directly with me. By Wednesday, the issue still wasn't fixed, yet I was already told it would cost around $300. He later said the repair would take less than an hour, but my car wasn't ready until Friday. When I picked it up, the total was $530, meaning $380 in charges were added without my authorization. He provided an invoice, but it did not include a clear breakdown of labor vs. parts and was sent to my dad instead of me. When I asked for an explanation, he refused and said, "Let's call your dad, he can pay the rest." Even while I was paying with my own card, he asked if my dad was going to pay and told me I was being "emotional." He then said, "One day you're going to grow up and learn..." I also noticed multiple 5 star reviews describing him as "honest," which is difficult to reconcile with my experience. If you don't have a strong understanding of car repairs or pricing, I would be especially cautious and make sure everything is clearly authorized and itemized in writing. This raises serious concerns about: $380 in unauthorized charges Unauthorized services despite clear instructions Misrepresentation of cost and scope Lack of itemized billing Refusal to communicate with the actual customer Dismissive and sexist behavior This was a simple repair that should have been quick and affordable. Instead, it took 5 days, cost $530, and involved unprofessional treatment.I would strongly recommend going elsewhere.

We were traveling from Orange County heading to Weed to spend a few days when the engine light of…read moremy suburban went on. The car was also making some clicking noises. We had the car towed on Sunday night and brought it to Perry's after my nephew researched their website. On Monday we were there at 8am and to our surprise there was a line of people already in the office. We figured we had no chance but the fact that they were super busy was a good sign. Amy took care of us and said they were super busy but would get someone to do a quick diagnosis. Jeremy, the Manager, stopped everything he was doing and provided us with a quick diagnosis and our options. The car had not been serviced in a while And it needed a new transmission. Expensive but the fact that Jeremy took immediate care of our needs and provided options plus we felt so comfortable with the way he handled it. The rest of the staff were very friendly and super helpful. It's a bummer that our car broke down but I am thankful for repair shops like Perry's who are honest and handle their business with integrity and care for the people that get stranded in the middle of no where while traveling on vacation. Keep up the good work! Yazmin Ranger

Who charges a diagnostic fee for every single issue? I did not authorize this ahead of time and I…read moreended up paying over $300. Other customer reviews showed comprehensive courtesy inspections were included as well as an extensive courtesy brake and Tire inspections. I was charged to diagnose a rattle in my brakes. Not only did they diagnose the rattle wrong but when I asked to correct it..It is now still not fixed.. instead, they bent the clips out to build more tension and put spray glue on the calipers to hold them down. I live an hour from town so I got to take 3.5 hours out of my life to have it still not fixed or even diagnosed properly. Wish I could charge them back at an hourly rate. The receptionist tells me they charge multiple diagnostic fees because She can't be having Her guys do work for free. But She apparently doesn't mind having Her customers drive back-and-forth on their own dimes. Awesome. I would pay overly inflated prices if I felt like things were getting done properly. Issac was my mechanic and he did what he could. Very nice guy who I really appreciate. Thank you Issac. But this shops got some issues. Not the mechanics fault. The original estimate link said that the brake stuff would be included in the courtesy brake and tire inspection.. zero dollars. (Take screen shots. I forgot) They found that the rattle clip was bent outward instead of tucked in like they should be on both front tires. So basically they had to bend the clip back in and that cost me 130. They're still rattling. Much better but still it's a band-aide not a fix. Supposedly they checked the back brakes, but one of them is squealing pretty severely and has a stuck Caliper.. completely missed that. When I asked if they looked at them they said, I'm sure I did.. no memory of it and no record of it. The comprehensive inspection also said zero dollars in the original link. 180+ to diagnose the clutch issues. Clutch replacement price was 1400 to 2200. I thought 'that's realistic I can cover that no problem.' Even if the insurance won't cover it. That's a standard price and why the system auto populated as such. After Statefarm got involved I reopened that quote link, completely different price. $3500 plus..more than the Subaru dealership. When I hit them up about it they acted like they didn't know I was was talking about. But I would not have pulled a price 1400 to 2200, out of my ass. I know I saw that. They know that their software auto populates before they change it. I figured that, so I looked it up and that is definitely the case. They went ahead and blatantly admitted to marking up their parts over 68% and mentioned that they added another hour plus to the estimate for labor. If you buy parts online from the dealership that's 105% mark up. Seriously what?? $765 vs over $1600+. I get marks ups, but this over the top. Naturally, the labor rate is not listed on their itemized bill and estimate or website. I will include for you the difference between the actual oem prices versus what they were going to charge. And evidence of free diagnostic and brake inspections done for other customers. Also what ai said about the collision I don't know why, but they insisted that this had nothing to do with the accident. I hit a huge bear, it crumpled the entire right side of my car. It does seem like it's related. The clutch wasn't slipping or going out prior, it's a very young clutch for a Subaru Impreza, and it started directly after the accident. It's a short rubber squeal upon take off. The clutch is still actually working fine. I asked them if they could rewrite the quote saying that this is consistent w an impact only because I have researched it quite a bit and that does seem to be the case. And possibly add that mechanically, the clutch is still sound and operational. They literally told me there is no way that it is related and that I am trying to commit insurance fraud. Are u kidding me?? Guess I shouldn't have bitched that my tires were over inflated. Save yourself the time and hassle.

These guys are honest and do a great job with their repairs. I would recommend and will return if…read moreany new needed repairs pop up.

Friend of mine recommended Cary's I frist brought my Honda CRV into Cary's for tuneup I have close…read moreto 200,000 miles. The turn up was great just what my car needed, spark plus radiator cap, very inexpensive. I've been back to Cary's 3 other times Mike is always upfront and honest about the repairs. I recommend Cary's to my friends and family.

My husband and daughter went on a camping trip. Our camper van broke down and had to be towed to…read morethe nearest auto repair shop. Fortunately, it was towed to Quality Auto Repair. My husband met Frankie, the owner, and talked to him for a while. Frankie and several technicians test drove the van and checked all possible problems. It turns out that nothing was wrong with our van. STRANGE.... My husband was very happy with the service he received. He appreciated the honesty and integrity's of the business. He recommends getting any repairs if you're in the area. Support local business.

All I have to say is, I must have gotten PTSD from my experience with this shop "Quality Auto…read moreRepair" in the past because as I look for the best deal on tires, I happen to run across advertisement for them and decide to read their reviews and Oh my God some of them were almost exactly what I went through with them which sent shivers down my spine.... Here I thought when they packed up and left their Hartnell shop that they left town all together... Only it seems these people packed up and just moved across town to a new location for a fresh start with the same quality of service, "POOR" no pun intended... One reviewer says it was recommended by the tow truck driver to go to this shop and that's funny because that's exactly how I ended up at this shop for my awful experience and I as well had a feeling that the tow truck driver and the owner of this business were friends... This tow truck driver should be a little more careful with his referrals because his boss might not like him doing that.... I learned a lot from this experience, one of which is you don't need a certificate to open automotive repair shop unless you do break and light inspections, or smog certification... Anything else you can just wing it and hope for the best

We highly recommend First Choice Mobile Mechanic! Roy was friendly, professional, did excellent…read morework and his costs were very reasonable as well. We were headed home to Southern California from Seattle when the battery light turned on and our battery died near Redding around 7pm. Thank goodness we found Roy on yelp! He came out to our hotel to diagnose the car later that night and returned the next day with parts to fix the alternator. We were back on the road by lunchtime. Roy being a mobile service was such a god send for us as we were traveling with 2 kids and a large dog. We didn't have to Uber back and forth from an auto shop to the hotel and back again which cut out so much stress from an already stressful situation. Tips: I would recommend texting Roy if he doesn't pick up. Depending on the time of day, he can be a one man show and not able to pick up the call right away.

Requested quote and repair for vehicle we want to sell. Took him a bit longer to arrive that he…read morestated, which I understood as it can be the nature of the business. Sometimes the job just doesn't go smoothly. When he finally arrived he was quick to diagnose the problem and order the parts. He was told the parts would arrive in 1-3 days depending on where the part came from. Completely understandable. On the afternoon of the third day I a sent a message to see if the part had arrived. He said it had. He would pick it up and head right over after he finished with a jump start. After waiting a few hours (maybe the jumpstart was in Sacramento?) we asked to reschedule as it was getting late and we had a family situation to handle. He agreed to the next day. That was a week ago as I write this review. Tried texting. Tried voicemail, full box. No return communication and still need a repair.

James was our mechanic and we had computer problems with our Audi. I was very impressed with his…read moreefforts to help us but we ended up having to be towed to the dealer in Sacramento. Audi has a monopoly on computer issues and I will never buy an Audi again. However, if I ever have trouble near Redding, I'm going to Richard's automotive and I'm going to track down James. NEVER BUY an Audi!!!!!!!!

350 miles from home, blew the steering high pressure hose. This also happened away from home some…read moreyears back and it took 3 days to fix, tow fees, taxi,, rental car and hotel. So its a van and you can't even see the part with the hood open. With no friends, relatives or any contacts in Redding. It was really stressful and depressing, so i asked the tow dispatcher where to take it, and i misunderstood him and called Richard's, they said they would make room and they fixed it in 2 hours, so who does that, I'd still be on hold with ford's service department. They were kind and efficient, and I highly recommend them.

Let me share you my story…read more We were on a road trip from the SF Bay Area to Seattle and back. That's about 2000 miles (probably more including the side trips). Needless to say, I had our diesel BMW X5 checked before leaving the Bay Area. When we got to Redding, CA, the dreaded check engine light (CEL) came on. So, we were frantic not knowing what was wrong with our car. Also, we had no idea what shop to go to. Can we find somebody knowledgeable and with the right equipment to work on a diesel X5? Can we find somebody honest enough who'll tell us exactly what's wrong and not charge us an arm and a leg? The universe must have been on our side because we found Steven, the manager (or owner) of Angelo's Classic Import. With Steven, all our fears were gone. They have a very updated shop with all the equipment needed to diagnose our car's problems. We found a very honest person in Steven who charged us honestly. (Turned out the issue was minor and he charged us only $20!) How I wish his shop is in the Bay Area because I would drive the whole length of the Bay Area just to have the privilege of me becoming his client for life! Try his shop and I'm sure you'll experience the same type of excellent Customer Service as I did! Thank you Steven for your service!

The greatest team of repair people I've ever encountered! They do what they say and are very up…read morefront with the estimates. If there us a problem is question they call right away. I trust them with my Mercedes and so should you!

I wasn't going to respond to Rick's response but OMG! You literally responded to everyone…read more So we put 500 miles on our suzuki and it's due for first oil change since rebuild. I want to go anywhere except R&R. My partner decides to go back to R&R because the first oil change was included in the original price we paid. So he goes. Nope $79! Also Rick is great at sounding reasonable but in reality once challenged or questioned he sulks and grumbles. I know rebuild take time and I know how old my suzuki is. I find it interesting that there is no mention of the fact the gaskets blew because after a previous repair the idle was so high it blew them. FRO!

I can't give a high enough rating to R & R Auto Truck Repair and to Kevin in particular. While…read moredriving to Reno, Nevada, on hwy 89 my truck had a malfunction and stopped running. I contacted AAA and had the truck towed 80 miles to R & R. Kevin called 2 days later to tell me that it had a broken exhaust pipe at the manifold, and they could repair it for $450. We drove from Grants Pass back to Shasta Lake to pick it up and headed back towards home. About 5 miles from home the truck started making the exact same noise. When I got it it home I pulled the exhaust/catalytic converters and discovered the repair had failed. I contacted Kevin and he asked what I wanted to do. I told him I would order a new exhaust/catalytic converter and install it myself, because I didn't want to drive the 2 1/2 hours back to the shop. Kevin told me to order the parts and he would reimburse me the entire amount, which I did. I provided the amount to Kevin and received a check from him in a few days. Not only did Kevin stand behind his work, he went the extra mile by reimbursing me for the parts. I can't say enough about the level of customer service Kevin provided! I highly recommend them as a trustworthy shop.

When you're traveling and your car has an issue that you don't know what's wrong, Dylan was calming…read moreand reassuring he and his team would solve it. Not only did he solve the issue but one of his amazing mechanics, Levi, showed me a trick so I wouldn't have the problem again. Excellent, professional and quick service and VERY reasonable. It would have been triple or more had I been home and taken it to the dealership. If you live anywhere near Redding or are traveling through, this is the place to take your ride and get ANY repairs, oil changes, etc done! Honesty and quality auto service is difficult to come by but D & L Motorsports has that integrity that's lacking in the automotive shops. A+++ I highly recommend D & L Motorsports! Easy to get to. Just a few shorts turns off the 5 fwy in Redding. Hours 8 AM - 4:30 PM M-F. Closed Sat/Sun and holidays.

Good service. Fair price. They have a lot of bays and capacity to get things done quick.read more