1. Northeast Stair

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Tolland, CT

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Northeast Stair

5.0 (2 reviews)
Closed • Closed

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KMB Jaworski Plumbing - untitled

KMB Jaworski Plumbing

(7 reviews)

For context, I am a 15 year tradesman and know a thing or two about operating a successful company…read more These guys get it. This is a great family business, I can't say enough about how grateful we are. Our 25 year old oil-boiler died one evening leaving us without hot water. Ken Jaworski at KMB answered my phone call and spent 20 minutes of his own time educating me on what likely went wrong and what my options were moving forward. After he accounted for our family size and usage, and such things as our vision/goals for our house in the near future (going solar) and heating with a wood stove, he suggested an electric hot water heater. Instead of upselling us on a $12,000-$15,000 boiler like everyone else I had talked to insisted, he presented us with a $2600 solution. Thats only the start. Ken and his son showed up the very next day with everything they needed. They were both very professional and helpful, even allowing me to pick their brain and answering all my questions about our system, new and old. Their work was clean, they left no mess and we were ecstatic. Fast forward two weeks - the brand new water heater suffered a catastrophic failure due to a manufacturing defect! This is a top of the line unit, and in Kens words, "the only time he has ever seen something like this". This was a Sunday night, and after a quick call to Ken, he was back Monday afternoon with a brand new unit. Did I mention he had to travel across state to pick up the new unit? Because he did. He put all his work and life on pause and made us priority number 1. He didn't hesitate or ask any questions, no deflecting or complaining. He just heard what happened and took the necessary action to keep our hot water flowing and our family happy. We genuinely could not be happier with the service we received. I hope many generations of great success for Ken, his family and business. We can't thank you guys enough!

Great customer service. Called and had someone out that morning to assess our hot water heater…read more They were able to install new and update to code, remove our old heater and cleaned up their workspace all in one day. Great experience and will call again for any plumbing needs!

Northeast Stair - contractors - Updated October 2026

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