I've never had any major issues with this practice since being a patient here, but I tend rely on…read morereviews, so I figured I'd mention this, in some small hope this could be included as part of a quality control type of survey. 20 week ultrasound has been scheduled since 6 weeks. As usual, they called me to confirm this appointment. I confirmed and even asked if the office closes due to possible impending snow storm. "We don't cancel or close unless the doctors decide it's too dangerous". Cool, we don't cancel plans unless the same... Appointment day. We get kids ready to bring with us to the 11am appointment since school was cancelled, and yes, it's been snowing since last last night. No big deal. We get there at 11:06 am to check in. We are seated in area D, and it's the only area with people waiting, and packed. Didn't think anything of it and get settled in to wait. 40 mins later, I finally decide to ask about any clue when we will be seen, she says there's only ONE tech today and everyone waiting is waiting on her. Wow. Ok. I talk it over with my crew in tow, when the nice lady at the desk informs me that there's another tech coming in at noon. At this point the other people waiting overhear, and are also becoming impatient. Finally, at about 11:53 (remember appointment was at 11am) I decide to try and reschedule. My thoughts: -I don't mind waiting. But waiting for an hour to be called in for my 11am appointment, for a procedure they warned me lasts 45 minutes, and they told me to be ready with a full bladder for? -no one came out to check unless you went to ask. It sounded to me that everyone else waiting were also guessing as to why and when. Why couldn't they mention at check-in that they are down to one ultrasound tech and it could be a very long wait? I feel like his would save many peoples time and frustration, and gives a baseline expectation. Seems a bit inconsiderate, kind of unprofessional. So we left. Got up on a snow day, to wait an hour in a doctor's office to not be seen. Hopefully tomorrow I actually get seen. And going forward, hopefully some consideration could be exercised with procedure in front office when short staffed and these types of issues arise.

I did receive a refund after quite a battle. They apparently…read more"lost" it in the switch.

I came to the urgent care here. I used the website to check in and app to enter all my info. Wait…read moretime was 30 minutes or less. They lied . I spent the morning there. I got seen and experience was good. Dr was very caring and helpful

The nurses are fantastic. However the administration is all about the money. Their discharge…read morepolicies are ridiculous and DO NOT consider patient or family safety, support and concerns. They called me in the middle of a work day and your husband is medically cleared for discharge and said you can pick him up. When I asked for a discharge plan, they didn't have one. Shame shame shame on them. I highly respect their nurses but their care/case managers are incompetent and lack empathy and social awareness of the needs of patients and family members. They are obtuse!

Sadly these doctors nowadays do not care about their patients. It's all about money. They walk in…read morethe room with their laptops rushing and reading up on your symptoms just like you did on the Internet before you got there. Then they have the nerve to get upset and tell you don't believe everything on the Internet. Meanwhile, they saying the very same thing the Internet just said. Only difference is the Internet ain't give a huge bill just for information. I'm not even sure if there are any good doctors here but with my experience they look overwhelmed with patients which doesn't allow them to properly care for each patients. My son was sick and the doctor sent him home twice. When we came back a third time she didn't even know who we were meanwhile we just seen her 3 times in one week. Now what does that tell you? We are just a number, a Bill and she is not taking the time to get to know her patients. She had to be asked to do test which came back positive for pneumonia. Meanwhile, she didn't even call us with the results. We had to call the doctor on call. How could she call us when she don't even remember who we were? It's sad because most of the doctors today are not doctors because they love helping people, they are doctors because they think that's where you can make the most money, and because their parents probably told them that's what they need to be to be successful in life. Their work is not coming from the heart so they do nothing from the heart that's why their behavior and actions reflects that. What is also alarming is that there are so many Crystal run healthcare buildings popping up everywhere. It's like they are playing Monopoly buying up the whole board. Anybody that knows about business knows they have to do their due diligence first, they have to check their demographics, and do their research before they open a business to make sure it will be profitable. The numbers must show that the business is in a good location and will be profitable. So Why so many Crystal Run buildings? They know we are heading into a future of a lot of sick people. From the GMO cancerous food, The polluted water to even the polluted air we breathe. What do they know that we don't know? Anyway the main point here is this is becoming more about business and money and less and less about patient's health. Finding a doctor who truly care in today's time is hard to fine. Doesn't mean they're not out there but I don't think that they are at Crystal run healthcare. Their model seems to be let me hurry up look on my laptop at your symptoms write you a prescription hurry up and get you out of here so I can move onto the next patient, bill you and forget you ever existed. And by the way make sure your credit card is on file or else we won't even see you. Sorry those are the new policies. They want access to your money immediately. Money first your health last.

Dr. Jacobowitz's demeanor is very comforting and patient. His competence is shown by the fact that…read morehis treatment has been truly life-changing (positively) for me. I highly recommend Dr. Jacobowitz for sleep-related issues.

I travel more than an hour to see Dr. J. You cannot find a better or more competent and caring ENT…read moredoctor. I've seen many, but none compare. He took his time to fully evaluate my problems and was patient in trying several methods to analyze what worked best for me. I did have surgery with him and, again, he and his staff are the best of the best. Highly recommend him!

Constantly canceling appointments. Made months ahead of time. The canceling the rescheduled…read moreappointments. Lack of professionalism in regards to patients with health conditions that need to be monitored is totally ridiculous

Dr. Karpoff is a terrible provider. He has poor bed side manner and is snide. Dr. Karpoff is very…read morematter of fact and cannot be wrong, incorrect or make mistakes. He also documents that things happen in visits that do not. He is an ethics violation waiting to happen. Speaking of, the nurse and Scott both left the scheduling system open with patient information and the ability to click on patients for more detailed charts.

Ample parking and a nice size, clean waiting area with a TV. There are plenty of books and…read moremagazines to read while you wait. Mobile phone signals seem to be weak in this area. Dr. Steward and his staff are kind, professional and meticulous. The wait can be a little long sometimes due to how busy the office gets.

My wife scheduled an appointment with Dr. Massengill based on the understanding that the office…read moreaccepted no-fault insurance. When our daughter arrived for her appointment today, she was told that they do not accept no-fault insurance, and the office apologized for giving us the wrong information. We then asked if she could simply be seen under our private health insurance, and we were willing to pay out of pocket if necessary. Unfortunately, Dr. Massengill refused to treat her and apparently did not want anything to do with the appointment because it had originally been scheduled as a no-fault visit. What was most disappointing was the complete lack of willingness to find a solution. We were prepared to use our private insurance or pay ourselves, yet our daughter was still turned away when she was in desperate need of treatment. I understand that medical practices have financial and insurance policies, but patients should not be treated as if they are just a billing issue. In our experience, the focus seemed to be on how the office would get paid rather than on helping the patient. There are plenty of doctors who understand that patient care should come first and the financial details can be worked out afterward. Unfortunately, based on our experience today, Dr. Massengill was not one of them. Extremely disappointing.

I don't know if I recently got tinnitus, to see the ENT, for hearing test, normal, so it'll no…read morelonger be problem? but the tinnitus still bothering me everyday! and ENT doctor just say nothing, weird!