Billing issue,I thought was solved,47 30.was pd,and Opum keep refilling me ,even though I gave…read morecheck # and bank confirmation # that 0ptum received payment inaug 11 2025. $123.00 for Dr Cronins office i saw a NP my computer pay 25$.they have to wait for payment otherwise there getting paid too much What the hell is going on here? Last week there billing department said 47.30 was found in the old system,and they would credit to my account. DID NOT HAPPEN. 516 6507485

Dr always calls back sence they got this call center I been calling sence Monday for a refill no…read morecall back no refill for my allergie medicene and I called Monday Wednesday and again Thursday still nothing you can't speak to no one but the call center saying they sent the messages they are really falling off sence they got this call center

I only recommend Garnet Health Medical Center because it's the closest hospital. Their pediatric…read moreand maternity units are great. As for the other departments, it really depends on which doctors and nurses happen to be working that day. Two months ago, my GI doctor sent me to the ER for a STAT CT scan. Even though he called ahead to let them know I was coming, I still had to wait about 3 hours to be seen. Once I was brought back, things moved quickly with a series of tests. Initially, I was placed in a large shared room with about 10 other patients, which was not going to work for me--I'm immunocompromised and very cautious about exposure. Thankfully, they were able to move me to a private room, which made a huge difference in how safe and relaxed I felt. They ran a bunch of tests, diagnosed a GI infection that had spread to my organs, they were supposed to give me IV antibiotics, but they ended up giving me them by mouth instead and monitored me for any allergic reactions before discharging me. I was very clear from the beginning that I have a complex medical history and that I know what I need. I've learned that being my own advocate is the only way to survive in today's healthcare system. The ER doctor even said, "You're really on top of things," and I reminded him, "I told you I would be." This particular visit was a somewhat positive experience--but that doesn't mean everything was ideal. The waiting room itself is honestly filthy, overcrowded, and... a bit scary.... I strongly considered waiting in my car to avoid picking up something else, but staff said I'd miss being called if I did that. It's disappointing that there aren't more accessible facilities in the area for STAT imaging like CTs or MRIs when you have a script and just need urgent outpatient care. That gap in care really needs to be addressed, but I know probably will never be.

Despite atrocious billing issues, the facility itself is great. My wife went for a same day…read moresurgery. Each and every staff member that we encountered was polite and kind, very professional and friendly. The staff were personable and helped to ease concerns or worry. From start to finish we we greeted, spoken to with respect and decency and values as a patient. Great job, Garnet!

Sadly these doctors nowadays do not care about their patients. It's all about money. They walk in…read morethe room with their laptops rushing and reading up on your symptoms just like you did on the Internet before you got there. Then they have the nerve to get upset and tell you don't believe everything on the Internet. Meanwhile, they saying the very same thing the Internet just said. Only difference is the Internet ain't give a huge bill just for information. I'm not even sure if there are any good doctors here but with my experience they look overwhelmed with patients which doesn't allow them to properly care for each patients. My son was sick and the doctor sent him home twice. When we came back a third time she didn't even know who we were meanwhile we just seen her 3 times in one week. Now what does that tell you? We are just a number, a Bill and she is not taking the time to get to know her patients. She had to be asked to do test which came back positive for pneumonia. Meanwhile, she didn't even call us with the results. We had to call the doctor on call. How could she call us when she don't even remember who we were? It's sad because most of the doctors today are not doctors because they love helping people, they are doctors because they think that's where you can make the most money, and because their parents probably told them that's what they need to be to be successful in life. Their work is not coming from the heart so they do nothing from the heart that's why their behavior and actions reflects that. What is also alarming is that there are so many Crystal run healthcare buildings popping up everywhere. It's like they are playing Monopoly buying up the whole board. Anybody that knows about business knows they have to do their due diligence first, they have to check their demographics, and do their research before they open a business to make sure it will be profitable. The numbers must show that the business is in a good location and will be profitable. So Why so many Crystal Run buildings? They know we are heading into a future of a lot of sick people. From the GMO cancerous food, The polluted water to even the polluted air we breathe. What do they know that we don't know? Anyway the main point here is this is becoming more about business and money and less and less about patient's health. Finding a doctor who truly care in today's time is hard to fine. Doesn't mean they're not out there but I don't think that they are at Crystal run healthcare. Their model seems to be let me hurry up look on my laptop at your symptoms write you a prescription hurry up and get you out of here so I can move onto the next patient, bill you and forget you ever existed. And by the way make sure your credit card is on file or else we won't even see you. Sorry those are the new policies. They want access to your money immediately. Money first your health last.

Do not believe the reviews, theres a hackensack office, their staff/managers are unethical and…read moreunsanitary. Floors are dirty, phones calls do not get answered. There's no satisfaction in any services provided, run while you can.

Dr. Jacobowitz's demeanor is very comforting and patient. His competence is shown by the fact that…read morehis treatment has been truly life-changing (positively) for me. I highly recommend Dr. Jacobowitz for sleep-related issues.

I travel more than an hour to see Dr. J. You cannot find a better or more competent and caring ENT…read moredoctor. I've seen many, but none compare. He took his time to fully evaluate my problems and was patient in trying several methods to analyze what worked best for me. I did have surgery with him and, again, he and his staff are the best of the best. Highly recommend him!

Dr was very nice. The type of care was appreciated. Dr stopped and listened carefully to our needs…read moreand took care of us nicely. I had a nice experience in this location. Nice to see Dr that care for us.

I have had a whimsical journey through Patient Advocacy to Patient Experience, ironically to find…read moreconflicting stories and the evil final boss, Maria. Michaela was the first time to respond after my third phone call. She took my concerns seriously and promised to call back. A week later, I called twice before she responded. Michaela was very sorry to hear about this experience and assured me that Dr. Karpoff was under internal investigation. We will never know the results of this but he "is being watched very closely". As well, Crystal Run is not responsible for anything and cannot help with the ER bill as it was not an Optum/Crystal Run Provider. However if we went to the Crystal Run Urgent Care, they would have maybe been able to help. But we were told by the UC to either go to the Surgeon or an ER.... And on Saturday at 8pm the Surgeon is not available.... Michaela advised she could appeal to leadership for me. After a week, I reached out to Patient Experience. Lisa from Patient Experience was friendlier and more empathetic. Lisa took time to listen and address each issue. Lisa was going to forward this to her leadership. After a week, Maria called my wife and said they were not responsible. Even though I left my number with everyone I spoke to. I called Maria to get a better understanding. Maria was snarky and matter of fact. We will not help you and you can get a lawyer if you would like. I am the highest person you can speak to and leadership finds nothing wrong with your claim. Michaela should not have advised me the way that she did, and there was never an appeal. Despite what internal Providers told you as well as the ER doctor, we did nothing wrong. And here is the best part... "You have insurance, don't you? Well, that's what this is for." And that's the way it lands. Maria the final Boss, with no one above her basically said there's no appeal, no investigation and she won't send a request to leadership for me to speak to them - they will not, but essentially- you have insurance and that what it is for. An emergency ER visit for an infection that ruptured and began to drain out that was stated to be more than a week old from a surgery two months prior that the Surgeon never actually inspected the surgical site for, left a stitch in the site and was told on two visit that it had a lump and was painful. Cool. The same insurance that could have been used and been significantly cheaper to have follow testing to confirm the issue that was mentioned for weeks prior to the emergency Surgeon visit and ER visit.

Dr Park is a fantastic doctor. He did not insist on unnecessary tests, listened carefully, and did…read morenot rush through my appointment. When I had difficulty filling a prescription at the pharmacy he personally called the pharmacy and me. I'm so glad that I found him.

I wouldn't recommend going to this establishment. Though its seating is numerous and spacious…read moreenough to allow for social distancing and the receptionist and nurse I spoke to are nice, there are still issues to be found with how sanitary it is and the attitude of the doctor I went to see to prevent potential future strep-related reinfections after having four or so this year alone, Dr. Massengill. To be specific, respectively so, a receptionist coughed into their hand without using hand sanitizer after doing that, which is especially worth noting since one of their tasks involves handling cards, including IDs and credit/debit cards. Equally bad is how said doctor metaphorically waved away my aforementioned concerns by rather condescendingly stating I hadn't been infected enough to treat them outside of immediate contexts. The icing on the cake came when I asked what I should do if I get infected again and was told to take more anti-biotics, which is what I had been doing... Going here is akin to a dead-end -- it'd be best to find a quality detour to avoid having to realize that personally.