The crew at Northaire made our pontoon boat rental sooo easy and enjoyable. The location is perfect for Torch Lake and also a nice quiet ride down Grass River. Getting started was super quick and smooth. They were ready to launch us within five minutes. The boat was beautiful and clean. Super nice to have a bathroom and changing area on board. Really appreciated the map and tips for where to go and hazards to avoid. Our boys especially loved the awesome captains hat! Radio was nice and worked off my sons phone (I think). We had such a blast and everything was super smooth from beginning to end. Highly recommend this place for Torch Lake! Thanks for helping us enjoy the end of our summer. Would definitely come back. Would love to stay overnight next time. read more

Rented a Pontoon for a day on Torch Lake during our family vacation to Ludington, MI. Hands down the most beautiful lake and best experience we've had. From the moment we walked in the door we were greeted and immediately began to get things set up. Very thorough with instructions to ensure a smooth and safe ride. We even got a Captains hat! Price seemed to be cheaper than others in the area but definitely didn't skimp on any part of the experience. As soon as we came in to dock up for the evening we were welcomed back and helped to tie us down. Will definitely be keeping them in mind for our next trip up and would recommend them to anyone! read more

Tuff experience with the boat but the lake was the saving grace. We had booked a half day from 9 to 2. Unfortunately they only had one person running more than one location. Our rep was a good guy but was not at our location until 9:30 am. The engine would not run smooth at speed and when I called I was told to pump the ball on the fuel line. We did this throughout the day. I was told they had been having problems with a check valve. When my daughter went to use the toilet upon opening the lid we discovered it had not been cleaned. There was urine on the seat and feces in the toilet. read more

Very easy to view boat availability online. Their field personnel were very informative, and knowledgeable about the local waters. The boats were new, and performed flawlessly. Even if you have a boat it is just easier to rent from Northaire than trailer yours up to northern Michigan, fight the drunks at the dock for position to load or unload. You simply top off the fuel and walk away (with a smile)!! I've rented from numerous boat rental company's and there's No better boating rental company in my opinion. John - Dimondale, Mi read more

I was trying to review but can't seem to find the place to do so. I just want to thank you for the positive experience in the rental of one of your pontoons from August 10 thru 14...I think the dates were. I am Jane Thomas's friend Chris who accompanied her. Nick was our go too and is a fantastic young guy and representative for your company. His knowledge and kindness were greatly appreciated. He is a definitely dedicated to Northaire and you are fortunate. If I decide to head back next year, I would only rent from Northaire! read more

The rental was awesome with some nice people. They were so helpful. Unfortunately most of the pontoons were booked because of the long weekend and we have left with half day rentals (even it's worth it), but I would say rent the boat for 1 entire day ahead of time. Torch lake is the best place with the sandbar, plan to go there as early as possible coz it will fill-up very quickly. You feel like you were in the clear water beach (water is so clear and clean). If I get a chance I will plan to visit this place once again. read more

A perfect afternoon on Torch Lake! We only have good things to say about our boat rental on Torch Lake, Joe was very accommodating starting at me having to call to say we would be a little late to meet him, and ending at him meeting us at the slip at the end of the day. He walked us through all of our options for the day, and was on call for any questions throughout the day. We'll definitely use them again next summer when we're back in the area read more

We had a great experience here. I was a bit nervous because we don't rent pontoon boats very often and it was just me my wife and young daughters. Joe made it as easy as possible and his instructions were detailed. He also was extremely friendly, professional and prompt. This is a very organized and well run operation. Our family had a great time on Torch Lake today because of them. I'd highly recommend them. read more

I cannot recommend this enough! We rented a boat with a captain for our first time on Torch Lake. The booking was easy, every employee I spoke with was friendly and helpful. The boat was clean and comfy and we had the best captain! Jake made ours girls' trip to the sandbar the funnest time we could have imagined. We will be back next year and booking with this excellent company! read more

Not only was the pontoon we rented everything we could ask for but the service was exceptional! We/I am a beginner pontoon operator/renter and Joe gave us VIP service and saved the day with helping us dock the pontoon and get gas. He went above and beyond to ensure we were comfortable and had the best experience our first time on Torch Lake. Definitely recommended 10/10 times! read more

Excellent experience and plan to be return customers. The online process is very complete and easy to use. Nothing is left to chance, Joe briefed us on all details and answered all our questions. All that was left to do was enjoy the boating experience. The Avalon 23 was in great shape, the Yamaha outboard just sips fuel - we could not have had a better time read more

From booking the boat to returning the boat, we couldn't have had better service from Joe. He was super friendly, very accommodating and couldn't have been more helpful. The boat was immaculate, in great shape and ran perfect! I definitely recommend Northaire and will be renting from them again! Thanks for making our vacation even better! read more

The service was second to none! Joe and Dale were very polite and accommodating and made sure our bachelor party had everything we needed to enjoy our day at the sandbar. If you're in the area I highly recommend you give these guys a call. They went great lengths to make sure we had an enjoyable experience. read more

Top notch customer service. Easy transaction with online waivers to sign. Great pickup location behind Dockside made it easy to refuel. Pontoon was new and immaculate. Joe was very detailed in his instructions and knowledgeable, also fun and personable. Thanks for a great experience! read more

Rented pontoon from here. Very professional staff and friendly especially to the kids. Took the time to give overview of the various lakes and pointers where and where not to go. Boat was in great condition for a rental. Will definitely rent again. read more

Excellent service, great people and top of the line boats. Would not hesitate to rent from them again. Dale and Joe took the time to go over some sights to see while on the lake and some fishing spots as well. read more

3rd year here 4th trip stayed in the same cabin as previous years.will be back for year 4 next year. Love it here staff is great cabin great bring the pooches along every year it's a win win. read more

We had a great experience. The staff was really helpful, picking up the pontoon was a breeze, and we enjoyed the boat very much. I would recommend Northaire. Great staff and a good product. read more

Awesome service! The boat was great and the service was amazing! She was very helpful and gave us great recs on where to go and how to safely navigate the lake! Thank you!!!!! read more