My car broke down today and I had called AAA, they sent Jeff out to tow me. I ended up getting the…read morecar restarted and able to drive enough to get it home and Jeff was so nice and understanding. I felt bad making him come all the way out but he was so cool about it. Thank you for your help today Jeff!

My youngest kid ran over a nail and I needed to get my tire plugged. I dropped by first thing in…read morethe morning and left the tire to be repaired. I got a call about an hour later and came to pick it up. What's review worthy is that when I came to pick up the tire, they took off the spare, put the original tire on, filled up all the tires. Most impressively, they put the spare tire back under the car! If you own a Honda Pilot you know what a pain to do this! A++

Margie and Dave are amazing. They are so personable but most importantly they are efficient and…read morewill give your car back to you better than new. I highly recommend them! 10/10 service. I couldn't rave about them more.

If you need to have your car repaired, this is where to go. David and Margie take care of…read moreeverything. My car looks brand new. Inside and out. So happy! Wish I had another 3 years on the lease.

In the summer of 2026, a random criminal vandalized my car. I decided to consult Ken Rocha…read moreCollision LLC and see what they could do about it. I have to admit... I am more than impressed by Ken Rocha's results. Everything detailed, everything perfected. There was a big delay due to part orders, and since I have experience working in the tech repair industry, I already knew that this is something commonplace. But the customer service and kindness provided by Ken Rocha was phenomenal, and I was accomodated and provided everything I needed from start to finish, without any inconvenience. The vandalism thing was a strange incident for me to have deal with, and I appreciate Ken Rocha Collision LLC for actually listening to me, and handling my concerns gracefully... 100 percent. Five stars!!!

After being hit by a Tesla cyber truck, my car was towed here to be evaluated and serviced. After a…read morefew weeks, my car was returned to me in pristine condition. It was in better condition than I ever could've expected along with a completely thorough detail of a car that has seen three dogs and teenagers!!! The professionalism of the staff, with my constant text messages and emails, their patience is unlike anything I have experienced in a very long time. I am so grateful to this company for going above and beyond, addressing all of my concerns, and easing the anxieties that come from being a road rage victim.

I can only speak to the parts department as I have not purchased a vehicle or serviced a vehicle…read morehere. I did, however, have a great experience with Lindsey in parts. Friendly, easy going and knew exactly how to get what I needed. Maybe it's just me, but I usually have weird or confusing experiences when buying parts and it was nice to have a normal experience for once.

Worst experience ever…read more I purchased a acura RDX on Wednesday 12.10. On Thursday 12.11. I realized this car was not for me. Yes I should have done more research before signing. More so I should have looked at their other reviews and reports against them with the better business bureau. I thought being one day after purchasing I would be able to return the car. They offer a 5-day satisfaction guarantee on their websites. After being unable to reach my salesperson and finding out he was out of office. I tried to reach a manager. No luck. The next day my sales person reached out. He said he wished he could help but the car was already registered. I took this as understandable until I reached out to the RI DMV and confirmed it was not registered. Finally after calling them out on this. I was offered a swap for a lower model car. Still basically at the same payments. I finally was able to reach a manager. I explained the whole situation. He went down on the price of the lower model car by not nearly enough. I explained at this point I just want to return the car and unwind the deal. He told me that was too bad and I was contracted in. I am a local guy who has been with Honda/Acura for over a decade. This is beyond disappointing.

On returning from an overseas vacation, I found my Accord Sport flashing multiple scary messages…read moreand failing to respond to pressure on the accelerator. I went straight to the service department and received some of the best service I've ever had anywhere. Service Advisor Adam Parker was polite, attentive, and efficient at getting the diagnostic process started. Within an hour or so, mechanic Aidan Hogan made the diagnosis and sent us an informative video showing us exactly what the problem was. I told Adam about an important doctor's appointment I had coming up in Boston, and he moved things along, returning my vehicle within 24 hours. I couldn't be more impressed with the service I received.

Went in to Balise Honda on 7/14 for a Honda Civic and was greeted by salesman Aaron who in…read morereference to my trade made comments like "what the fuck is that thing? thats things weird.. oh fuck that.." Told him specifically I did not want to pay more than 670 that was my max.. tried to come in at 800 and then asked if i could do 700 and he said "well if a dollar a day is going to break you.. let me let my sales manager know so he doesnt think I fucked up.. youd look better in a Honda anyways.." SO INAPPROPRIATE...  He came back and said his manager told him to write it up and that we have a deal and to come back Friday to have my husband my cosigner sign and to put down a deposit.. try to call thursday afternoon to set that up and was told he was busy but would call me back--- which he never did.. call friday morning and the sales manager had NO IDEA that this was the plan or any of what i said so it was not relayed.. told him my frustrations and said he would not run my credit and put a deal together without having money in house so I was forced to give a deposit.. Didnt hear from them for the rest of the day, called again the next day.. couldnt get a hold of any sales manager for hours and the receptionist who could not care less said i emailed them your name and number they will call you when they call you.. Again--- nothing.. called again Monday morning and got the run around from that same receptionist until I finally got a hold of a manager. Not a great experience at all from start to finish... pulling teeth to get a hold of anyone and unprofessional.. do not buy from here.

Hands down the best mechanic experience I've ever had. Everything was explained, documented and…read moretaken care of as promised. Everyone went above and beyond in their communication and service. We were given a loaner vehicle for the time our truck was in the shop. They had even vacuumed the truck for when we picked it up. Cannot say enough positive things about this experience. Phenomenal. Thank you Tony, Gary and the incredible team at Protech.

I had a great experience with Protech. Everyone was very kind and responsive when answering all of…read moremy questions while I was in the market for new brakes and rotors. Being provided with a rental car while the work was being completed was a huge bonus and made the whole process much less stressful. I really appreciated their attention to detail and felt very comfortable knowing I wasn't being taken advantage of. I would definitely recommend them to anyone looking for honest and professional service.

Absolutely the only place I will take our families cars . The service is extraordinary, & the…read morestaff genuinely caring

My first experience with Ray's Traveler's Auto Body left me feeling comfortable and confident that…read moreI left my car in good hands. Ray was personable and professional. He did not disappoint! The transaction from start to finish met my expectations! Traveler's handled every detail from a loaner to delivery. I highly recommend this shop without hesitation!!!!

It's been two months since I wrote the update. After spending $2500 on a transmission, I am now…read morespending $1000 for two new ball bearings and suspension work. Please read the BBB reviews on this place before you do business with John. I read only the reviews on his website which are clearly handpicked. This 2010 Subaru with 120k miles for $9000 has now cost me an additional $5000 in one year. I have all the receipts. I was sold a lemon--please don't make the mistake I did.

Total scam of a place sold us a car and then refused to take it back when we noticed issues with it…read moredidn't register it or get the sticker within the 7days of a window for mass I highly suggest going to another place I am a disabled veteran on limited income so went here hoping that we could get something decent instead we got taken advantage of John is nice while you are in the buying process but once that is done he is a total jerk he doesn't stand by anything he says or promises he sells junk boxes and doesn't disclose the issues with them so your responsible for them after total scam of a place go somewhere else to save ya self the trouble