Rude unwelcoming men that give nasty stares. We had purchased a firearm from their store only to come back and ask for a refill and they said they needed to "order more" their attitude towards customer service is unprofessional and you can tell they're the type of people that are NOTHING without their firearms. Decently selection but extremely overpriced. Go else where. Definitely gives off a "not one of us vibes" if you don't look just like them read more

Good selection and helpful service! I especially appreciate how Jason stands behind the sale of all products that he sells, plus if I'm looking for something he doesn't sell, he'll order it read more

Went in there for a holster clip for my belt for the second time, the kid was nice enough to fix it for me twice and I appreciate him greatly for it, next time I won't pull it off my belt so hard. The other guy on the other hand, tall bald white guy, absolutely nasty and rude guy. Like every time I go I hope he's not there like he goes "oh I don't fix holsters here" I'm like buddy I got it fixed at this same place that kid right there helped me out and he helped me again. So he came over and stopped what he was doing to help me out with another fix. I wish I could say the same about the other guy but clearly he doesn't know how to interact with the customers and offers absolutely 0 customer service. 5 stars for the other kid he did a good job helping me out, again. read more

Great service ,many new products and they will order anything you want that is possible in this state.best firearms dealer in this state and many others read more

I found the staff to be both polite and helpful. Several people waited on me and fielded my general questions around the nuances of MA laws. I found their prices reasonable as well. The gentleman also signed me up for their mailing list and added me into the VIP rewards program after my purchase. One thing I did like was that is was not overly crowded which allowed me to browse- I probably would not have made a purchase had I not been able to look at a few firearms , handle them and ask questions. read more

Came in looking for a unique gun. They didn't have one in stock but the staff did a fantastic job pointing me in the right direction. Very friendly and helped me out by printing out what I needed. read more

I just recently went in to North shore firearms to look at and purchase one of their 1911s that they had in stock and all was fine. I was skeptical of how I might be treated after reading some of the reviews but I gave them the benefit of the doubt, I definitely got the "I'm not favored vibe" after witnessing a free box of ammo being given to another customer right in front of me and how the owner and his son was in "a giving mood" that day, I felt like it was purposely given to the gentleman just to rub it in my face, but anyways. So now I finally pick the 1911 I wanted and went to pay for it, Mike JR asks me "how are you going to pay for it?" I replied "debit, same as cash right?", Mike then makes a gesture with his hands in a condescending manner to indicate money of some sorts and replies in a slow sentence "cash is..... green cash, and debit is..... debit", he then proceeds to walk me over the the price display for the 1911 to verify the price difference. At this point I'm a little embarrassed and annoyed because I've just been spoken to like a 5 year old, but the nail in the coffin was when his unemployed cohort that came in to hangout with him during work hours repeated Mike's comment to me in the same manner and was making a mockery of my simple question regarding simple payment methods. This is my 5th firearm purchase in 4 months. Some from Four seasons, Collectors gun gallery, and now North shore firearms, and North shore firearms is the only store that has a different price for debit and cash purchases, and is the only store that I have felt disrespected in. The only reason I asked him if debit price was the same as cash price was because at Four seasons firearms and most other stores their prices are the same for cash and debit. They understand that not everyone walks into a store with $1000 cash to buy a product. Lesson learned, I'd rather wait in line for better service at Four seasons or Collectors gun gallery. read more

I've had a gun in my hand in one way shape or form since I have been able to safely operate one- hell, I still have my original FID issued at age 15 that indicates its good for life unless revoked (another big FU from Massachusetts) Needless to say I've been in my fair share of gun shops. If I have the time I'll still drive to Kittery. However as I don't always have the time, and because I sometimes need to ensure I'm buying MA compliant, this is my new gun store. Relative to EVERY other store in MA the people here are friendly, eager to please and understand that they are in a customer service industry (the horror!). I've purchased guns, ammo and other multiple trips. Experience was the same on each visit. Please don't change North Shore! read more

So far, the only gun shop in MA where customer service is their top priority. Friendly atmosphere to shop and shoot the shit. Sales people are great, owners are fantastic. The shop is honest, prices are fair, they are very knowledgeable. They show you how to strip the firearms you purchase from them, and even if you don't they're nice enough to help you out. They always offer for me to bring back any guns if I have any questions or need any help. They have a glock armorer on site, sell new glocks to LE officers, have a decent selection of used firearms and new firearms. They usually have a good stock of ammo at competitive prices, 5.11 gear, holsters, AR "toys", etc. When possible I give this shop my business - "you get what you pay for" - and I my money speaks volumes to the high value placed on customer service and quality of firearms, sales people, and the shop. If you're looking to purchase a new/used firearm, accessories, or ammo, check out North Shore Firearms. read more

Below average. Couple of the salesman are okay but others are ignorant and have egos, biased with questions and very limited knowledge. Ammo prices only consistency is that it's high. Decent selection and organized but used firearms are the prices of new elsewhere. You bring up other shops and they only talk negative and have excuses not to match prices. What got me bent out of shape even more is when I brought my wife in with me who shoots. We browsed in different directions and they immediately where hitting on her and at times disrespectful, meanwhile have wives at home I'm sure, we of course just left. Save your time and money go to four seasons or collectors gallery. There's a reason this place is empty on a Sunday when they're the only store open As for the whole ratting out the buyer asking Qs about the AR I'm not sure. But I can say some employees brag about having non MA compliant firearms or Gen4 Glocks.. but who knows. read more

I went to North Shore Firearms on a Sunday and amazingly the store wasn't that busy. I wanted to look at one of the guns that they had but the staff were too busy joking around with one another to help me. While I was there I looked at some of their ammo prices which seemed to me to be a little high. I walked out of the store and ended up getting the same gun at Four Seasons for $75 cheaper. My recommendation stay clear of this store as they are more interested joking around than selling things. Now I know why the store wasn't that busy. read more

I've gone by and they've been closed when they're hrs say there supposed to be open I've called a few times for different products and they never seem to have anything I ask for or about which is usually nothing out of the ordinary that no other normal gun store wouldn't already carry in inventory and this last time I asked for something and of course they don't carry it ..I suggested maybe trying to broaden their inventory and stock and he told me that it's been a horrible year things are tough right now " i was like huh" where all these other gun shop are having the best years ever so I think that's a piss-poor excuse that just goes to show that this is a piss-poor place to do business that reflects the owners additute don't waste your time or money with this place. read more

I am mystified by the bad experiences others seem to have had. I have always found the folks there to be very helpful. My only complaint comes from their telling me that they were out of the reloading powder I was after, but that it would be in soon. I went back and the powder order had indeed arrived, but the one I was after was not in the order. They claimed the vendor screwed up the order, and I have to take their word for it. Otherwise, they have been great, taking several FFL transfers without issue. The prices are reasonable (for a MA shop anyway), and the selection decent. Unfortunately, like everyone else, they have been cleaned out of anything "black", rifle-wise, and ammo is limited to 2 boxes a day (all calibers). Thank God I reload, and stocked up the minute the Wizard of O was elected the first time. - JR read more

When it comes to just starting out and inquiring, I felt the overall customer service was amazing. They took the time to address my questions but didn't push me into any direction when it comes to my purchase. There was one person in particular that stood out for taking the time to walk me through the process and different options to fit my criteria; thank you Jason! read more

Great experience with this shop and my recent firearms purchase. The only thing I wish is if when I called to see if they had what I was looking for in stock and its price. I wish they had mentioned that they give 2% off for cash would have brought it with me. They will be seeing me again. read more

Steer clear of this place. I was in there checking out some firearms and looked at the owner and he looked back and 'readjusted' the Glock he was carry on his waistband. Geez, give me a break Wyatt Earp. Don't ask me why he did it except I assume paranoia. I dress professional, am always friendly and courteous, and am a law abiding citizen. This in my mind confirms why they ratted out that other person to the law for asking questions about firearms. Paranoia and possible ego problems. Regardless that you are a law abiding citizen if you walk into this place you are taking a risk with your freedom based on their actions. My advice is to go to Four Seasons Firearms in Woburn. You can Google there name and get there address. Much friendlier, more professional, and **better prices**. Again, steer clear of this place. read more

I got my LTC a while back and was excited to purchase my first handgun. I wanted to find a local gun shop to buy a gun, some ammo and some accessories. Northshore firearms is a decent enough little shop (I waited several months and have visited several other shops and purchased several other guns since-I waited so I could give a fair review). I went on a weekday afternoon and there wasn't too many people in the shop. There were several staff working. It wasn't too difficult to get someone to show me a couple different handguns, I will say he seemed a little put out that I wanted to check out five or so guns before I decided on a Glock with 3 preban hi-cap mags. I spend $700 on the gun and mags and another hundred or so on ammo. I wasn't thrilled about the service seeing as I only wanted about 15 minutes of time to spend almost $800 but I chalked it up to the fact that maybe this is how all gun shops treat uninformed "newbies". They rang me up, did NOT provide me with a lock for the gun, in fact tied the shopping bag in a knot and made a joke that it's "locked up now." Upon arriving home I realized that my 3 preban hi-cap mags all said "law enforcement only (LEO) on them. I'll admit I felt a little rushed at the shop and looked at several handguns and some of the magazines stated "LEO only" and others did not. The salesperson (not either of the owners) at one point looked at a magazine with one of the guns, saw it said "LEO" and said, "oooops, you can't have that one." At the time I was uninformed and actually just trusting that they knew what they were talking about and would be doing the right thing (I'll admit NOW, much more my responsibility, I was new to the whole process. I am not law enforcement. Two days later I brought the magazines to the shop hoping to swap them with some other magazines that were legal for me to possess, assuming this was an honest mistake. The father and son (owners) were the only other people in the shop (that I saw) when I arrived. I explained my concern and instead of trying to explain their position to me they were immediately on the defensive with questions like, "who told you that you couldn't have these?" And even better, "who is ever going to see them and who would ever say something?" Also, "I have the same magazines and use them all the time." I disagreed that it was ok for me to have these magazines and that I still thought it was illegal for me to own them. They insisted that it WAS ok for me to have these and that "their supplier wouldn't never send them something that wasn't compliant or legal to sell." Of course I looked at my receipt and it only had the Glock and ammo listed on it. No mention of magazines anywhere. The father also said, "how do we even know you got these here?" I'm not going to argue the laws here, I feel I wasn't treated fairly, they are not legal, I had to surrender them to the police and purchase magazines that are legal. 3 NON-LEO preban hi- cap mags I estimate would be anywhere between $150-$200 (for 3) based on what I've seen. I don't know if them selling the magazines to me was a mistake or not, but they had the chance to make it right and chose not to in a condescending unfriendly way. I wouldn't do business here again and would NOT recommend anyone else either. You don't get a second chance to make a good first impression. read more

I recently bought my first gun here the other day. I went to four other stores before I went to north shore firearms. Everyone there was very knowledgeable about every question I had as a first time buyer. highly recommend it to any gun enthusiast. read more

I live on the North Shore and had had some mixed experiences with my usual gun shop which is 20 minutes from my house, so decided to take in North Shore Firearms, which is maybe 5 minutes from my house. Left thinking the extra 15 minute drive is worth it. First the positives: good selection of firearms and accessories as well as some clothing. Great location on Route 114, easy to get in and out. I grabbed a couple of accessories for one of my Sigs, and went to the counter where four men were standing by the register, pretty much just staring into space. I tried to make eye contact with any one of them to ask a question about whether what I chose would fit my Sig, and the closer I got to the counter, the more they seem to sense a question was coming, and they all turned away to the point that I'd have to ring Big Ben to get their attention. It was really unbelievable how much they wanted to avoid doing ANYTHING with a customer. So I had a choice: clear my throat loudly and ask, "Could someone please help me with a question?", or put the stuff back and walk out. Since I am of the mindset that it's stupid to have customers chase employees to spend money, I did the latter. Won't be back. read more

I purchased my second handgun here. They seemed rushed and a little put out by my questions. No time for education when there is stuff to sell. When I eventually purchased the (overpriced) gun they did not take me through its operation and how to field-strip it like a reputable shop would. No box to lock the pistol in. I did get a cable lock though. Overall I think the experience was poor. With all the other local and better options I won't go back there. read more

Purchased a Turkish ATI 12 gauge. Shot it, it double fired it. I returned to the shop, they tried it out, I'm assuming it was malfunctioning, the owner got involved understanding my dissatisfaction, and quickly replaced the gun with an upgraded gun. He replaced it with a brand new CZ upland sterling a gun that was a far superior gun, and a retail value north of $800 compared to the 489 gun I was replacing. All at no additional cost to me. Thank you Mike, you have a customer for life!!! read more

Great service Good Guys! Bought a handgun here a while back made a hell of a ride to do it they took real good care of me made sure the gun was ready when I arrived.. Good selection as well! read more

place kinda stinks but the whole gun buying business in Mass stinks altogether unfriendly staff and expensive prices really bizarre stuff going on here, had some weird experiences i would recommend going up to NH/Maine or northeast arms instead i only visit this place as a last resort when I am in dire need of ammo not sure how this place is still in business, im guessing they cater to the fudds read more

Amazing the amount of out of state reviewers that have never been in the shop, but are reviewing it, based on second and third hand info obtained from the internet. As to the story of the student that was arrested, we are only getting ONE side. I don't know the whole, real story and neither do the reviewers. How exactly do you "review" a store that you have never set foot in and never had a personal interaction with? As to my review, the store is just OK. I have purchased ammo and one handgun from them. The ammo prices are good one day, different the next. Firearm selection is so-so. One day the customer service is good, the next trip indifferent and not so good. I do most of my shopping at Four Seasons, but we know how crazy Four Seasons can get when sometimes you just want to get in and get out quickly. read more

Staff is rude and condescending if you ask questions. Pricing is high compared to other shops in the area. As a new gun owner I had a few questions about the weapon I wanted to purchase, I felt I was bothering them. I ended up leaving without purchasing what I went there for. Please do not support this shop , there are plenty of other shops in the area that value your business and respect your privacy. read more

I want to start out with i was a regular in this store for a long time then left because of the owner and his son, i only started coming back because of the current staff. Now.. I went in the store 9/30/16 and was very disappointed, seems as tho the staff has changed to young kids and all the regulars where gone, one of the boys looked lost and seemed to have no clue, The old man(the owner) was there and i crindge every-time i see him. so i went on my way. I returned Sunday 10/2/16 to visit with the guys who work Sundays (i like to have my coffee and chat with them) and to my surprise they were not there it was the same two kids from Friday and the owner, The manager who is a great guy and is very pleasnt to work with was nowhere to be seen either day. If the store is being run buy kids i will not be back, I'm in my 50's and don't need to deal with un-knowlegeable boys. The store itself hasn't changed, cluttered and has the same old inventory, nothing new.There are many new stores that are clean bright and organized in the area that has mature people with knowledge. very sad to see unfortunately the owners have tainted the name North Shore Firearms read more

I've been going to this shop since they opened. I go in often because it's near my home and my gun club is across the street. Though I've only bought four weapons there, I pretty much have them show me something different out of the case half the time I'm there. Which leaves me at a loss to explain the other comments on this board saying their service is poor. I'm always having them show me something and barely ever buy anything. And they're always happy to show me. Maybe because I only do so when they're not otherwise busy showing something to someone who's more likely to buy? I don't know. They have special ordered small, inexpensive items for me before with no trouble. And they are not a "small" shop. There is another half of the shop most people may not be aware of. They are also one of the few places I've ever seen that stock "snap caps"; which I personally find important for practicing trigger fall off and showing others how to safety check a weapon with a round actually in it. It would be nice if they had a larger selection of used guns. At any given time there are maybe about 20 pistols and 40 long guns. But when it comes to new stock, they have a full selection of the best of everything. Their selection of accessories, especially holsters, is extremely wide as well. Plus they have complimentary coffee and popcorn. That's always nice. read more

Rude, overpriced and LAZY. They routinely overcharge on reloading supplies and act like you are inconveniencing them if you ask what powders they have. read more

Not sure why all the hate here. There was a sales person at the shop who was not very customer relations oriented, but he is no longer an employee. I recently have purchased two handguns at this shop, and had good transactions both times. The 2nd purchase was a Ruger MK 111 that was not in the case, but shipped overnight and was in my hand the next day! No extra charge. The owner even offered his time when complete take-down of this firearm is necessary. Never had service like that anywhere else. Prices at all shops are volatile, but service and attitude here were exemplary. read more

Went in to price a hand gun and rifle. Being an enthusiast I knew what I wanted. I was looking for a SW Shield and a Colt AR15 rifle. Instead the salesman trys to push me into a Glock and a Windam AR15. Overall a bad experience and bought what I wanted elsewhere. read more

Went in looking for a specific item. Didn't have it. Can you get it? They're on order. Any idea when they'll be in? When they ship them. Do you know how many you're getting? Whatever they send us. Can I give you my name and you can call me when they come in? We don't do that anymore, it's too much trouble. Ok, let's have a look at something there in the case. Clerk turns without a word and walks away. I wasn't an indecisive shopper with no idea what I wanted. I didn't ask an hours worth of questions with both of us knowing I wasn't going to buy anything. It wasn't some crazy weekend morning, there was one other customer in the shop and he was being helped by another clerk. I had cash in my pocket. I knew the item I wanted could require a little effort to get but there were two other things on my list as options. This guy had no interest in assisting me. When he turned and walked away without a word so did I with my money and all my future business. read more

I have been here 2x, both on a sunday. First time I went to buy a beretta 92fs but, amazingly, no one would help me. The guy was just sitting behind the computer. Second time I was just grabbing some ammo and targets and the same guy just kept pacing the counter, unwilling to ring me up. Ill bite my tongue on the rest...also, the website is completely unacceptable in this day and age. read more

I don't usually take time to do reviews but I will not return to this store if everything was half price. I went into the store to inquire about a gun they had on there website. I heard the salesman next to me tell a customer a big order was coming in from Sig soon. I asked my salesman "Eddie B" if they had any of the Sig products I was looking for coming in maybe in that order? I don't know was his response. How about you ask the guy three feet away who said a big order was on the way? Then tells me they don't ever get what I am looking for. I say it's on your website that you carry them. I don't look at that he says. What a joke I get better customer service from a 16 yr old kid buying a two dollar coffee never mind a five hundred dollar gun. Won't be back there again worth the drive to Woburn read more

I purchased my first handgun in their shop and the gentleman that helped me was very patient, explained everything to me and didn't pressure me to do anything. I know the reviews aren't that good here, but maybe they read them and took em to heart because all I can say is there is no doubt I'll be back for all my firearm needs. I highly recommend N. Shore Firearms. read more

They made good on my SIG p238 purchase and went to bat against sig CS. All was a good deal in the end right before turkey day too! Its hard not to like the father/son team read more

After reading these horrible reviews, I felt I had to post my opinion. I have been in this shop 3 or 4 times and have never experienced anything close to the negative experience some have posted. I visited on tax free weekend to make a purchase. Not super crowded but a constant flow. I am inexperienced on the purchase I made and saw a used item online. I'm thinking no way it will be there. Guy asks what site I saw it and it was in the shop. Answered every question as did a second guy. Also overheard them helping another customer, who seemed inexperienced and they were very helpful to him. I have no clue how those bad reviews came about but I disagree wholeheartedly .these reviews need to be taken with a grain if salt. I almost passed on a recommended restaurant because of horrible reviews and glad I ignored them for the same reasons as this buisness read more

The associates try to provide you with answers to your questions even when they are working with other customers to compensate for a pompous and demeaning attitude of the owner. This guy sits behind the counter with a pistol on his hip and looked at me when I came in and did not mention one word of welcome. You get the feeling that you are bothering him when you ask him a question and his answer is short and sarcastic like he is the all knowing firearms god! This is not the first time I have visited this shop but each visit is like the last without a change in this guys attitude! There are two other gun shops within my driving range and one of them made a sale of over $400 because the owner of this shop has a high and mighty attitude. Good luck, you are overpriced and under hospitable....your competition is benefiting from your attitude! read more

I've been in here four times now. The first time I went, I had a pretty good experience. I was looking for a particular gun, they had it, I bought it. The salesman was pretty nice so I left with a good impression. The next two times were a different story. The customer service was poor and the inventory was low. Wasted trips. I went there today, it will be my last trip there. They had almost no ammo at all. Anyone who buys ammo knows supplies are slim on certain calibers right now, 9mm, 5.56 and .22. But this place had almost nothing. No 9mm, 5.56, .22, .45, .40, .380, etc. I ended up buying something just so I didn't drive all the way there for nothing and even that ended up being a mistake. There were three guys at the counter when I went to pay. None of them even paid attention to me. The salesman at the register, and this guy may have been the owner or manager, stood there and had a personal conversation with another guy for 5 minutes while I stood there waiting. Also, this place often does not answer the phone and the website is rarely updated so its difficult to get the info on what they have before you drive all the way there. They have a good amount of hunting clothing and some other accessories and decent inventory of shotguns but if you're looking for ammo or good customer service, go elsewhere. read more

Never had a problem in this place. Most of the staff seem to know what they're talking about. Prices are around the same as everybody else and they will talk with you on some of the items which is nice. read more

Ive been looking for a specific lever action rifle for a few weeks and stumbled across these guys online. Popped into their shop on a Sunday and they had exactly what I was looking for at a unbelievable price. The shop is very well maintained and a real nice selection of firearms, ammo, and accessories. Friendly staff with great personality, made my first time purchase a one to remember! read more